InMoment XI
MARCH 16, 2022
Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions. And surprisingly, there were some standout similarities that connected the two seemingly disparate customer bases. Obviously, the comparison isn’t one-to-one.
Lumoa
JANUARY 8, 2024
AI tools are changing the way we analyze customer feedback. This is where stepping up to a text analysis software or a comprehensive customer experience platform becomes a big move for your business. Think about all the customer feedback we see – tweets, reviews, comments, surveys. Their customers?
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SurveyGizmo
SEPTEMBER 21, 2021
How frequently in data analysis are grid type or comparison questions answered like this: It’s impossible to make sense of answers like the one above, where each item is answered as the same value. They will want to ask potential customers what items seem most and least desirable to sell at their restaurant. o Email Support.
SurveySparrow
JANUARY 30, 2024
Customer ages, product prices, monthly sales figures, website traffic, etc. For instance, you want to assess customer satisfaction levels on a scale from 1 to 10. You can use Customer Satisfaction Surveys for this (But we’ll come to that later). They provide insights into how customers interact with your platform.
Lumoa
APRIL 28, 2024
Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). That’s where customer experience platforms come in.
Retently
MARCH 14, 2023
In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. By tapping into the voice of the customer , companies can gain a deeper understanding of customer needs and craft meaningful experiences that foster loyalty.
Comm100
NOVEMBER 23, 2021
87% of senior business leaders see customer experience as their top growth engine, and yet only one in three feel prepared to address this. Although this level of uncertainty is worrisome, the first step towards improving customer experience (CX) is far simpler than many realize. Personalized conversations.
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