ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s a really common mistake for companies to make. Over 90% of people find [your company] via Google. Not all software companies are the same.

Conference 98

Conference Customer Success Leadership Sales 98

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. Top Three In-Person Conferences for Customer Success Professionals to Attend in 2021. SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Conference 52

Conference Leadership Industry Customer Success 52

CSM Magazine

FEBRUARY 28, 2024

Today, as the CEO, I’m proud to lead a company that manages more than 500 enterprise brands globally, helping some of the world’s largest companies deliver exceptional customer experiences. When I joined Sabio, we were a team of just 30 people focused on solving problems in the contact centre market. How did we get here?

Leadership 52

Leadership Innovation Groups Conference 52

Gainsight

APRIL 11, 2023

Pulse is celebrating its tenth anniversary as the biggest, most amazing conference for the customer success community. Here’s a look at our Pulse 2023 conference tracks. Stabilizing Revenue in a Downturn by Doubling Down on Retention In today’s economic climate, SaaS companies are having to grapple with a new reality.

Leadership 52

Leadership Conference Customer Success Customer Retention 52

Gainsight

AUGUST 30, 2022

SaaS CEOs have spoken , and Net Revenue Retention is the way to maintain growth in a SaaS company long term. The world needs human-first leadership , now more than ever, and with Pulse, we’ve proven that we’re a community well-equipped to provide that empathy. Those are my top 5 takeaways, but there are many others! Share more here.

Conference 52

Conference Chief Customer Officer Fashion Leadership 52

Calabrio

OCTOBER 20, 2020

Every year, privately held companies in the Twin Cities can be nominated for this award—and are selected based on their revenue growth over the last three fiscal years. Here is what being a Fast 50 company means to us—and to you. With most companies going remote as of late March, being a cloud-first software company really helped.

Company 130

Company Self Service Government Contact Center 130

Alliance by IFS

JUNE 7, 2019

Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. The conference will be held at the InterContinental Hotel in Boston, MA. Astea executives will be available for one-on-one meetings throughout the three-day conference. Company Contact: Astea International.

Conference 50

Conference Hotels Leadership Financial 50

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Product metrics should also align to larger company initiatives such as customer retention. Here are our top three themes from sessions hosted by Stripe , Hootsuite , Zendesk , InVision and of course, Gainsight.

Conference 66

Conference Industry Metrics Effort Score 66

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. IBM uses authentic leadership and abides by a work-from-home pledge.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Totango

FEBRUARY 25, 2019

We are excited to announce the new Customer Success Summit Conference for 2019, an evolution of our premier industry event for customer success thought leaders, practitioners and visionaries. Customer Success Summit Conference Global Executive Forum. Here’s everything you need to know. Where: Napa, CA. When: April 15-17, 2019.

Conference 49

Conference Customer Success Customer Centricity Leadership 49

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. If you are attending be sure to stop by the ChurnZero booth (#810) to say hi! .

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Gainsight

APRIL 26, 2019

That’s the big theme of Pulse (our big, annual conference) this year: what does the future of business look like with the customer at the center? You’ll hear all about these trends beyond just the leadership question at Pulse, but I wanted to give you a sneak peek with this post. Which style leader does your company have?

Leadership 79

Leadership Customer Success Roadmap Conference 79

Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. On the last day of the conference, attendees enjoyed a full day of workshops. Deep-Dive into Tips, Tricks, and Techniques.

Conference 69

Conference Tips Roadmap Culture 69

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. In addition, Thompson is a popular keynote speaker, blogger, and the author of Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. Customer Validation enables companies to evaluate the stability, satisfaction, and adoption of a product before launch and throughout its maturation.

Conference 52

Conference Transportation Industry Feedback 52

Customer Bliss

NOVEMBER 10, 2015

As you assess the maturity phase of embedding the five competencies, moving your organization from ‘Commit’ to ‘Unite,’ here are four tactics to engage (or reengage) your leadership and organization: 1. I can’t tell you the number of companies who start with grandeur. Establish Consensus on Managing Customers as Assets.

Leadership 100

Leadership Chief Customer Officer Engagement Conference 100

CX Accelerator

MAY 25, 2022

You can’t find the answer in the knowledge base on the company website, instruction book or the FAQs. Your company will choose which channels to configure for customers to reach out. Written by Jenny Dempsey, 5.25.2022 You don’t actually want to contact customer support. You may use some or all of them.

Self Service 316

Self Service Social Media Knowledge Base Contact Center 316

Kustomer

OCTOBER 22, 2020

It turns out that when we do cost benchmarking, we look at companies who deliver high effort experiences compared to those that are low effort, easy experiences. Before the global pandemic, delivery company Glovo was already testing out automation and self-service, but the pandemic accelerated that need. “A A Whole New Way of Working.

Conference 96

Conference Self Service Sports CRM 96

Experience Investigators by 360Connext

JANUARY 5, 2015

I was working with a growing technology company. This company had been the industry disrupter. And this company was going to lose their footing quickly if they didn’t make some changes. It was a room of 12 people, with the founder sitting at the end of a big conference table. We have a saying around here.

Leadership 110

Leadership Consulting Employee Engagement User Experience 110

Russel Lolacher

OCTOBER 8, 2019

I’ve pulled some of my favourite tidbits and takeaways to give you some leadership inspiration. 1) Hire people smarter than you – they’ll make your company and you look good, plus they’ll innovate and problem-solve in ways you hadn’t imagined. I’d recommend his book, Creativity Inc. ,

Leadership 60

Leadership Culture Conference Policies 60

Customer Bliss

MAY 31, 2018

As a marketer, he was a fan of B2B marketing for technical products, and spent almost 10 years with Air Liquide , where he became familiar working in a large B2B company in the gas and tech industry. Antonio’s previous experience showed him that companies in B2B tech fields don’t often think about CX. You might be stuck forever.

B2B 107

B2B Industry Leadership Conference 107

CX University

JULY 9, 2018

So how do the best companies develop employee engagement? I have compiled and analyzed a short list of case studies, taken from six Fortune 500 companies, so that we can answer these questions. He pledged to keep employment secure through the economic crisis; he also asked employees to help keep the company stable and profitable.

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. At other conferences, I have sometimes felt like I’m sitting through a sales pitch, and I didn’t feel like that in any of the sessions I attended at BIG RYG. Honestly, it was an amazing in-person conference. Great conference. What’s BIG RYG? has it all.

Customer Success 98

Customer Success Conference Leadership Omni-Channel 98

GlowTouch

SEPTEMBER 6, 2019

GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September. The “Strategic Procurement Opportunity Conference” takes place September 10-12 and offers targeted networking and collaborative strategy sessions. GlowTouch has deep expertise in customer care and technical support.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

Qualtrics

SEPTEMBER 9, 2021

The combination of thought leadership, tools, policy information, training and education, policy influence, and networking has made SHRM one of the most impactful professional organizations in the world. For the first time, the SHRM Annual Conference is taking place both in-person and virtually this year!

Conference 26

Conference Employee Engagement Policies Leadership 26

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , tech & service providers , media companies , and analyst firms. Media Companies.

CEM 120

CEM Conference Chief Customer Officer Customer Experience Professionals 120

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans. Magazine, Forbes, U.S.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , service providers , media companies , analyst firms , and tech vendors. Media Companies.

CEM 120

CEM Conference Customer Experience Professionals Contact Center 120

Beyond Philosophy

MAY 18, 2023

Emotional intelligence (EQ) is critical to leadership. Today, we are discussing EQ, what it is, and how it helps your customer strategy and leadership. Daniel Goleman’s work regarding Emotional Intelligence (EQ) has been an essential part of the leadership conversation since he published it years ago.

Management 78

Management Leadership Conference Examples 78

Customer Bliss

JUNE 14, 2019

When Chester stepped into the role, he shares that he knew he wanted to focus on providing more value with their three constituents: the customer (retail partner), the consumer (the shopper), and the company. He also updates employees through his blog, Chester’s Chatter which he and the leadership team contribute to each month.

Chief Customer Officer 161

Chief Customer Officer Leadership Social Media Retail 161

CustomerGauge

MARCH 24, 2017

Every so often you come across a company that you would want to work for, not only for what they make, do or sell, but because of the vision they hold and the people they employ. For me, Areas USA is that company and team. The post NPS® Leadership Excellence at Areas USA appeared first on CustomerGauge.

NPS 60

NPS Leadership Customer Success Management 60

The DiJulius Group

FEBRUARY 17, 2021

The post How to be a Zero Risk Company appeared first on The DiJulius Group. Perfect world circumstances are rare and the exception. You can count on human error, call-offs, customers being late, technology breakdowns, Read Full Article.

Company 104

Company How To Tips Groups 104

CloudCherry

SEPTEMBER 1, 2019

Prior to joining Tethr , Matt was a Senior Partner and Global Head of Sales Force Effectiveness Solutions at Korn Ferry Hay Group and, before that, held numerous global leadership roles in research, product development and management for CEB, now Gartner. in International Studies from Mount Saint Mary’s University in Emmitsburg, Maryland.

Conference 244

Conference Study Sales Leadership 244

Call Experts

NOVEMBER 20, 2018

The truth is that small improvement with a positive direction can lead a company on the path of success. Businesses owners and managers often over utilize their time spreading attention across many areas of their company. Self-Improvement Tips to Grow your Company as a Business Leader! Summer HR Conferences.

Tips 53

Tips Company Call Center Conference 53

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. Exceptional leadership takes both, and these people have it in spades. In keeping with this outlook, we designed our conference program with the intention of pushing all of us from planning to doing.

Leadership 98

Leadership Conference Customer Success Industry 98

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , service providers , media companies , analyst firms , and tech vendors. Media Companies.

Conference 120

Conference CEM Customer Experience Professionals Contact Center 120

Experience Investigators by 360Connext

NOVEMBER 3, 2014

Yes, we all have horror stories when the companies we’ve entrusted with our business treat us poorly. But if he or she is really leaning in, I know that company has a chance. If someone in a leadership position cares enough to recognize the truth hurts and might be tricky to address, that company is a winner.

How To 271

How To Leadership Social Media Consulting 271