Optimove

FEBRUARY 28, 2024

Warner will provide his perspective on maximizing Martech investments, exploring generative AI, and enhancing sustainable engagement beyond offers and promotions, to ensure that your marketing spend delivers returns in perpetuity. Join us for this engaging talk and keep your customers engaged.  

Conference 52

Conference Connections B2C Tips 52

InMoment XI

AUGUST 31, 2023

Integrated Actions : The ultimate goal is to eliminate any and all silos that exist in many companies, facilitating a coordinated, data-driven approach to prioritising which action will get your business the best results. As well as leading CX experts from InMoment, NPSx by Bain & Company and Forrester!

Conference 260

Conference ROI Banking Customer Voice 260

Playvox

APRIL 19, 2022

Last week was the Channel Partners Conference and Expo (CPC) in Las Vegas and the 25th anniversary of this event did not disappoint. In fact, the bright lights and neon that are the hallmarks of Las Vegas were an appropriate backdrop for this year’s conference. Driving Toward Digital Transformation.

Conference 68

Conference Contact Center Innovation Consulting 68

Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

Conference 52

Conference Analytics Connections Tips 52

CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. TSIA Customer Success Conference. How to think digital first in customer success engagement models.

Conference 52

Conference Customer Success Case Study Innovation 52

Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

Conference 52

Conference Analytics Connections Tips 52

InMoment XI

SEPTEMBER 28, 2022

In 2021, the Wall Street Journal ran an article titled, “Why Companies Shouldn’t Give Up on Focus Groups.” The distinguishing feature of qualitative research is that a trained interviewer is interacting live with an engaged respondent. Qualitative Research Customer Journey Mapping Ideation to Improve the Customer Experience.

Customer Journeys 558

Customer Journeys Customer Experience Exercises Consulting 558

Call Experts

MAY 30, 2019

Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Lead with compassion. Get employee feedback.

Employee Engagement 60

Employee Engagement Trends Engagement Company 60

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. 2020’s right around the corner. Well, then dive in! Oracle OpenWorld, Middle East.

Conference 96

Conference Customer Experience Customer Journeys Omni-Channel 96

Beyond Philosophy

NOVEMBER 30, 2023

1 Net Promoter ® , NPS ® , NPS Prism ® , and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Net Promoter Score SM and Net Promoter System SM are service marks of Bain & Company, Inc., Another massively important area that HR deals with is employee engagement and internal communications.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Centercode

APRIL 15, 2020

With 18 speakers and over 400 attendees, Delta ’20: the Virtual Customer Validation Conference made one thing clear: even in uncertain times such as these, the CV industry is enthusiastically pushing forward. Autodesk’s Chris Mitchell on the Best Engagement Tool You Never Knew You Had.

Conference 69

Conference Tips Roadmap Culture 69

Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy.

Engagement 179

Engagement Social Media Sales Loyalty 179

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. That’s a really common mistake for companies to make. Over 90% of people find [your company] via Google. Not all software companies are the same.

Conference 98

Conference Customer Success Leadership Sales 98

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. How to best structure a company to support product-led growth.

Conference 52

Conference Trends Interaction Software 52

InMoment XI

SEPTEMBER 20, 2022

Companies want to keep employees happy and reduce turnover, of course, but it was found that programs and strategies that support improved satisfaction can often result in demoralized staff – especially among employees who either want to perform at higher levels or are unmotivated to contribute more. What keeps them there.

Customer Experience 260

Customer Experience Employee Engagement Culture Conference 260

Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. Customer Validation enables companies to evaluate the stability, satisfaction, and adoption of a product before launch and throughout its maturation.

Conference 52

Conference Transportation Industry Feedback 52

Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. This free, online event will focus on best practices and industry-vetted strategies for continuous product testing and ongoing customer engagement. What does a virtual conference mean for you? The only drawback?

Conference 58

Conference eBook Roadmap Travel 58

Gainsight

SEPTEMBER 28, 2020

Gainsight was fortunate enough to “be in the room” at Industry , one of Product Managers’ largest conferences. Product metrics should also align to larger company initiatives such as customer retention. Here are our top three themes from sessions hosted by Stripe , Hootsuite , Zendesk , InVision and of course, Gainsight.

Conference 66

Conference Industry Metrics Effort Score 66

Think Customers

JUNE 29, 2022

This year’s Forrester CX conference served as a backdrop for a deeper look at Forrester’s CX Index for 2022 , which revealed that CX quality dropped for nearly 20% of brands, the highest proportion of brands to fall in one year since the survey began. What’s the distance between the two,” she asked the audience.

Conference 59

Conference Culture Customer Journeys Employee Engagement 59

Education Services Group

JULY 5, 2022

I was lucky enough to attend The Customer Conference Europe 2022 in London, and after taking in what was a very full two days of information, thoughts, opinions, and interaction, I’ve untangled all that I experienced and observed to come away with five key points that really resonated: 1. Does your company want to see profitable growth?

Conference 52

Conference Customer Success Culture Customer Centricity 52

Alliance by IFS

AUGUST 7, 2019

The 17th annual Field Service Conference at Amelia Island , Florida is quickly approaching! You don’t want to miss this chance to: Network with industry leaders so you can find out firsthand where field service is headed, and how you and your company can stay on the cutting edge of service. 2019 will be no exception. See you there!

Conference 70

Conference Self Service Competitive Advantage Software 70

Michelli Experience

JANUARY 19, 2018

Guest post by Zorian Rotenberg: As more and more hard evidence surfaces indicating the impact of employee engagement on company performance, it’s clear that organizations actively addressing this concern will outperform their competitors. Defining Employee Engagement. In other words, engaged employees care.

Employee Engagement 127

Employee Engagement Engagement Effort Score Measurement 127

ChurnZero

MARCH 3, 2020

Top 10 Must Attend Conferences in 2020 for Customer Success Professionals. I’m not talking about a vacation (although those days off are also oh so very important) but I’m talking about, stepping out of the office for a day or two to attend a conference. Their mission is to help SaaS companies gain traction, grow an scale.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy.

Engagement 110

Engagement Social Media Sales Loyalty 110

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

datastax

DECEMBER 18, 2018

Here at DataStax we’re already looking forward to DataStax Accelerate , the world’s premier Apache Cassandra conference. The conference is being held May 21-23, 2019 in National Harbor, Maryland. Of course, a conference is only as good as the quality of its content, and that’s where you come in.

Conference 72

Conference Fashion Tips Course 72

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding. commented Sumit Jain, Senior Partner at Sistema Asia Fund.

Engagement 52

Engagement Conference Multi-Channel Touchpoint 52

CSM Magazine

JANUARY 28, 2021

Industry leaders from across the global payments and security space will feature at a virtual conference including Oracle and PayPal. Register for PCI Pal’s free virtual conference – Click here. For more information on PCI Pal visit www.pcipal.com , call +44 207 030 3770 to arrange a demonstration or follow PCI Pal on Twitter.

Conference 52

Conference Government Industry Communication 52

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). The Engager – Dominion Energy. THE ONE AWARDS WINNERS. The Optimizer – Autodesk.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

BlueOcean

OCTOBER 4, 2022

It’s been three years since the last in-person conference, and this gathering was a triumphant return to face-to-face knowledge share and ideation. The conference was exceptionally valuable and every bit mind-blowing. Two thirds of companies,” she says, “compete solely on CX.”. 4x Growth with Better Employee Experience.

Conference 156

Conference Entertainment Employee Experience Contact Center 156

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. HR and EX conferences are a great way to gain insights, strategize new ideas, and network with other professionals in your industry. Date: March 5-8, 2019.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27

CSM Magazine

SEPTEMBER 7, 2022

How can you boost staff engagement with online learning? Some providers provide accredited and approved courses that truly accelerate employee and company prospects. In the end, the provider can set the tone for the engagement, so ensure you’re working with businesses fully committed to refining your talent.

Engagement 52

Engagement How To Course Conference 52

Strativity

AUGUST 30, 2023

The 2023 IDEA awards were announced on August 23 in New York City at a gala ceremony held during IDSA’s annual International Design Conference. We design + build customer-centric business models and experiences to create transformative relationships between businesses and the people they serve.

Industry 52

Industry Company Customer Centricity Innovation 52

Kustomer

OCTOBER 22, 2020

It turns out that when we do cost benchmarking, we look at companies who deliver high effort experiences compared to those that are low effort, easy experiences. Before the global pandemic, delivery company Glovo was already testing out automation and self-service, but the pandemic accelerated that need. “A A Whole New Way of Working.

Conference 96

Conference Self Service Sports CRM 96

Totango

SEPTEMBER 12, 2018

The C hief Customer Officer Fall, 2018 (CCO), held September 12th-13th in San Diego, is an interactive peer-lead conference attracting senior-level customer focused professionals. After talking to hundreds of customers, we discovered one important thing: companies need more ways to measure the value they’re bringing to their customers.

Chief Customer Officer 55

Chief Customer Officer Conference Customer Centricity Customer Success 55

Kristina Evey

SEPTEMBER 13, 2018

I was recently at a business conference at a highly regarded venue. Participants walked away with a wealth of knowledge and takeaways ready to implement in their companies. Upon the conclusion as everyone was walking out to their cars, I overheard several conversations focusing on two extreme irritations during the conference.

Customer Experience 243

Customer Experience Conference Customers Connections 243