Comm100
APRIL 17, 2023
To communicate digitally with their patients, organizations must only use HIPAA compliant messaging software. HIPAA-compliant messaging is a critical aspect for all healthcare operations that communicate with their clients online. Failure to do so can lead to serious monetary and reputational implications.
GetFeedback
JULY 1, 2019
Survey reporting isn’t a prescribed formula. You need a way to present your findings in a meaningful way that caters.
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Helen Dewdney
JANUARY 26, 2023
Communication problems with telecom providers I have said for many years that the communications sector is the worst for communication! The report says that “Overall, complaint volumes during this quarter were broadly in line with the previous three months.” What is Ofcom doing to make that happen?!
InMoment XI
MARCH 6, 2018
Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. View Article.
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This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019. A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era.
InMoment XI
MARCH 6, 2018
Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. You can download the entire book here. In a world in which more and more data is available from a wide variety of channels, many different information sources are being bundled to form the basis for obtaining new and more detailed insights. View Article.
SurveySparrow
MAY 12, 2023
In 2023, the majority of business communication has shifted online. However, while virtual business communication has opened up a massive amount of possibilities to boost efficiency, it also comes with pitfalls. But what can you do to avoid these mistakes and streamline your virtual business communications?
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The risk is real - every organization recognizes the consequences of inadequate security, compliance and reliability in communications systems. In this report, 8x8 shares how they secure data across every step of their communications system - and how you can easily comply with tightening regulations.
Forrester reports that closing the loop with customers — communicating with them about their feedback — is the most important thing businesses can do to improve customer relations. And yet, 61% don't have a formal process for closing the loop.
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about their digital customer communication strategies. Read the report to find out what was uncovered. To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S.
Speaker: Rosetta Carrington Lue, CEO, RCL Customer Experience Solutions, LLC
According to Gallup data, only 33% of employees reported they are engaged at work. Low engagement can be caused by several factors including lack of recognition by managers, poor company communication and not being aligned with the mission of the company. The importance of effective communication in the workplace.
Speaker: Rana Gujral, CEO at Behavioral Signals
According to a report from Salesforce, 78% of customers are willing to do business with a brand even after a mistake, but only if the customer service is excellent. This means you can’t afford to put your customers on hold for long or deliver poor communication. And are you ready to apply automation in the most efficient way?
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