Lumoa

MAY 5, 2022

Developing CX leadership requires collaboration and communication with customers, employees, and partners. Recognized research says that communication is the most important factor for high-performing teams. Your people are both the knowledge and the oil in the entire culture to create growth and good customer experiences.

Strategy 277

Strategy Customer Experience How To Analysis 277

One Millimeter Mindset

APRIL 28, 2020

Consider the professional story you communicate when you either are a spectator or an active virtual participant during meetings. How do you create virtual employee experiences and client experiences? You clearly communicate your professional story, whether you are consciously aware you are storytelling, or not.

Meeting 89

Meeting Video Conference Communication 89

delighted

OCTOBER 17, 2023

Creating a great work environment and boosting productivity relies heavily on enhancing the employee experience within your organization. One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey.

Survey 79

Survey Tips How To Net Promoter Score 79

SurveySensum

MARCH 5, 2024

You know organizations that encourage a feedback culture are 24% more likely to experience high innovation. And that’s exactly why employee feedback is not to be taken lightly. It is a direct, efficient tool that will propel your workplace to greater heights, enhancing employee experience.

Culture 52

Culture Feedback Survey Employee Engagement 52

Experience Investigators by 360Connext

FEBRUARY 9, 2021

By not investing in customer experience, they are missing opportunities to improve the business results they want simply by keeping customers. 70% of consumers with high emotional engagement spend up to two times or more on brands they are loyal to , according to a study by Cap Gemini. These are investments focused on your employees.

Customer Experience 261

Customer Experience Effort Score Net Promoter Score Culture 261

SurveySensum

FEBRUARY 27, 2024

In fact, happy and satisfied employees are 13% more productive than unhappy and dissatisfied employees. Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

ShepHyken

JULY 17, 2023

5 Factors That Make for a Great Employee Experience by Tiffani Bova (Harvard Business Review) Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience. My Comment: One of the secrets behind a good customer experience is a good employee experience.

Customer Service 62

Customer Service Chatbots Retail Customer Satisfaction 62

ClearAction

NOVEMBER 11, 2022

Make the 5-why’s and action planning an annual workshop for every work group. Include cross-functional representatives in each workshop. This allows management to remove roadblocks, applaud progress, and keep in-tune with what customers will experience. This stimulates internal follow-through on action plans.

Strategy 71

Strategy Customer Experience Competitive Advantage Analysis 71

BlueOcean

DECEMBER 13, 2022

Part of the issue lies in the CRM and communications strategies–they simply aren’t always aligned, which allows inconsistent messaging to customers. People are craving experiences or services through programs that actually make a difference. That means communicating with integrity, openness, and honesty.

Loyalty Programs 177

Loyalty Programs Loyalty Social Media Rewards Programs 177

Experience Investigators by 360Connext

NOVEMBER 3, 2020

If you’re familiar with customer journey mapping, then you may know more about employee journey mapping (EJM) than your realize. Employee journey mapping uses the same concepts and best practices of customer journey mapping to help you: Understand your employee experience better. …And more.

Customer Journeys 143

Customer Journeys Tips Net Promoter Score Leadership 143

One Millimeter Mindset

DECEMBER 15, 2020

Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. At that point, level of engagement changes. Engage me to present a One Millimeter Mindset program! First, they create top-of-mind lists of internal clientele they serve.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

DECEMBER 9, 2019

After all, people have told each other stories ever since they learned to communicate with one other. Rather these stories showcase how you communicate and collaborate productively, profitably and purposefully outside of your professional discipline. Telling your story impacts employee experience and client experience.

Employee Experience 66

Employee Experience Communication Trends Engagement 66

One Millimeter Mindset

SEPTEMBER 10, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Leadership 89

Leadership Course Meeting Communication 89

One Millimeter Mindset

MAY 28, 2020

Your emotions are showing, and your engagement and performance are impacted. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Retain employees and clients. My playbook of communication tools and methods, Do YOU Mean Business? Contact me right here.

Entertainment 89

Entertainment Meeting Leadership Groups 89

One Millimeter Mindset

SEPTEMBER 11, 2019

And your story is self-focused, instead of audience engagement-focused. Are you intentionally, or unintentionally, erecting communication barriers? Are you engaging co-workers, colleagues, partners and clients? And, create an employee experience, an audience experience. No doubt about it.

Employee Experience 71

Employee Experience Meeting Communication Engagement 71

One Millimeter Mindset

APRIL 8, 2019

That is why business decision makers turn off and tune out presentations and communications from the left brain thinkers in your organization. Engage me to present a Storytelling for STEM Professionals and Left Brain Thinkers speaking program. . Because your employees, and what they “do,” is absolutely fascinating!

Communication 75

Communication Employee Experience Customer Retention Sales 75

One Millimeter Mindset

JUNE 3, 2019

If you are trying to get people to “Yes” and they keep telling you “No” or remain ambivalent about your communications, both written, verbal and visual, professional speak is hampering you. Engage me to break down communication barriers. Her playbook of communication hacks, Do YOU Mean Business?

Communication 70

Communication Employee Experience Customer Success Meeting 70

ECXO

OCTOBER 5, 2023

The best training in the world of Customer Experience is now available at ECXO. You can also learn more on our Third-party webpage: [link] CX & EX & PX Culture & Accountability Maturity Price: € 85 EUR Description: Learn how to engage everyone in right-the-first-time for customers, employees, and partners.

ROI 52

ROI Video Government Leadership 52

Dapresy

APRIL 14, 2020

Let’s start off by noting some key trends we could expect in market research, customer experience (CX), and employee experience (EX): Customer and market research studies will continue to provide businesses with insight during these unprecedented times. Your employees continue to be a wealth of information. KEY TRENDS.

Data 98

Data Study Report Meeting 98

COPC

NOVEMBER 5, 2021

These changes were highlighted during the Optimizing Pandemic Contact Center Outsourcing Relationships pre-event workshop that COPC Inc. As part of the workshop, we had an in-depth discussion about three common emerging outsourcing priorities COPC Inc. has seen our client’s experience. WFH Insights.

Contact Center 52

Contact Center ROI Customer Journeys Touchpoint 52

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Course 89

Course Industry Communication Tools 89

ClearAction

OCTOBER 25, 2022

You can fast-track your customer experience (CX) maturity with gigantic financial gains, as I learned when we faced a customer crisis early in my career. Within the first two years, we saved enormous time and money for employees, customers, partners and investors. keynoters, authors, award judges, and award recipients. Learn More.

Customer Journeys 71

Customer Journeys Sports Study Leadership 71

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Planning your next team, corporate or association meeting?

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

MARCH 18, 2019

I survey the STEM professionals and left brain thinkers I speak to and conduct workshops for. Yet, the same two-thirds of these workshop attendees tell me that the people sitting around the table do not know who they are and what they do. Or are you actively engaged? Her playbook of communication hacks, Do YOU Mean Business?

Customer Retention 72

Customer Retention Communication Culture Meeting 72

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.

Telecommunications 120

Telecommunications Company Culture NPS 120

Up Your Service

JANUARY 22, 2018

The most common question we hear when launching service excellence training programs inside large organizations is: “Do leaders really need to attend these workshops?”. Have them to lead the workshops. This shows support and allows leaders to listen for employees’ concerns, ideas and outcomes. Don’t have leaders merely attend.

Training 61

Training Culture Leadership Tools 61

Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. Rekha explains how she instituted her own method of the three Rs: read, research, and reapply.

Telecommunications 111

Telecommunications Company Culture NPS 111

One Millimeter Mindset

MAY 26, 2020

Babette Ten Haken’s One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. So you build trust and lead to retain employees and clients. One millimeter at a time.

Exercises 114

Exercises Communication Measurement Tools 114

CX Journey

NOVEMBER 12, 2015

As you’d expect, there was time to play with Legos and to learn how playing can enhance both customer and employee experiences. All in all, it was an engaging day that was clearly popular. Next, we had an excellent presentation from Ian Golding , an independent consultant who is passionate about customer experience.

Gamification 80

Gamification Exercises Airlines Customer Insights 80

One Millimeter Mindset

SEPTEMBER 17, 2020

Rather than determining what voice is mission-critical on this particular team to foster successful communication and collaboration. So once again, the important ideas you communicate are diluted by the total volume of perceived noise you make during meetings. And consequently, the voice you become known for actually turns people off.

Exercises 106

Exercises Meeting Leadership Communication 106

One Millimeter Mindset

DECEMBER 8, 2020

Engage me to present a One Millimeter Mindset program! Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines. Searching for a one-on-one catalyst to get you unstuck? Delivered virtually or in-person. Contact me here.

Innovation 115

Innovation Leadership Meeting Groups 115

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Her playbook of communication hacks, Do YOU Mean Business? Should you retain them, moving forward?

Employee Experience 74

Employee Experience Meeting Communication Customer Experience 74

ShepHyken

OCTOBER 27, 2023

Foster Community and Networking Opportunities One of the main attractions of flexible workspaces is the opportunity to connect and collaborate with like-minded professionals, so bring it!

Customer Experience 58

Customer Experience Sports Innovation Feedback 58

One Millimeter Mindset

DECEMBER 10, 2020

Professional elitism remains a key root cause creating barriers to communication and collaboration across professional disciplines. Engage me to present a One Millimeter Mindset program! Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines.

Innovation 81

Innovation Consulting Meeting Leadership 81

ClearAction

JANUARY 6, 2021

You are a customer of many companies as an individual consumer: you know that your experience begins far before an interaction and ends when you no longer have the need for a type of solution. Similar disagreement would occur with the idea that your employee experience equals HR’s resolution of your complaints.

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

One Millimeter Mindset

MARCH 6, 2019

So are our post sale execution experiences. . Successful post sale execution experience continuously leverages buyer, seller and other stakeholder engagement. When stakeholders, across all professional disciplines, perceive customer experience as a series of step-wise, linear experiences, things fall through the cracks.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

Qualtrics

DECEMBER 6, 2018

It’s evolved into the employee experience (EX) where departments create dynamic workforces, contribute to company profits, and rely heavily on data and people analytics. The experience can be invaluable to your organization and allow you to earn continuing education credits to keep your certifications up-to-date.

Employee Engagement 27

Employee Engagement Conference Resources Engagement 27