Ecrion

JULY 15, 2020

In fact, customers now value personalization more than price, so your company must treat your customers as individuals. Find out how in our infographic covering 9 ways you can personalize customer communications with CCM: Use a Comprehensive CCM solution. Leverage simple documents to provide a digital experience.

Infographics 97

Infographics Communication Self Service Interaction 97

Ecrion

FEBRUARY 26, 2019

Document automation is simply the act of automating documents. The question you should be asking right now is ‘How can using document automation save my company money?’ Take a moment to think about all the documents your company creates each day. The content on those documents (invoices, marketing material, etc.)

Healthcare 57

Healthcare Insurance Software Communication 57

ShepHyken

DECEMBER 23, 2022

This week, we feature an article by Mitel , a company that works with teams by supporting their communications and technology needs so that they can provide the best customer experience possible. They share their top 5 unified communications predictions for 2023. Predictable. Our prediction?

Communication 70

Communication Contact Center Return on Investment System 70

Ecrion

MAY 26, 2020

According to an IDC survey, 80% of business leaders in HR reported that having different internal systems/applications that do not integrate causes issues around documentation. However, HR departments now have the option to minimize these issues by implementing HR document automation. Improved Productivity.

Policies 59

Policies Analysis Resources Travel 59

Experience Investigators by 360Connext

JULY 6, 2021

Customer experience (CX) programs often begin with an idea and a dash of sincere enthusiasm…and little else. A Customer Experience Charter can answer that question. A Customer Experience Charter can answer that question. What is a Customer Experience Charter? What is Our CX Vision?

Effort Score 358

Effort Score Customer Journeys Net Promoter Score Government 358

Zeisler Consulting

JUNE 3, 2021

This is part two of a four-part series of articles wherein I tie out the principles and values of Agile Project Management with Customer Experience. Surely this is something we can relate to: putting the Customer right up front (notice this is Principle #1) when it comes to the work we do. Fair enough.

Software 72

Software Analysis Course Measurement 72

Experience Investigators by 360Connext

OCTOBER 13, 2020

Is Your Organization’s Customer Experience Proactive, or Reactive? Customer Experience is about designing the right experience, actively working to understand customer needs before they tell you, and supporting the backend processes and employees who deliver those experiences.

Customer Journeys 143

Customer Journeys Customer Experience Net Promoter Score How To 143

Ecrion

FEBRUARY 28, 2019

The last thing your company needs, if it prints a ton of documents, are dynamic document production challenges. This is due largely because many document automation systems won’t allow you to do what your company requires. Your company needs a certain number of templates in order to create dynamic documents.

Software 62

Software Fashion eBook System 62

ECXO

APRIL 10, 2024

Quantum CX: Exploring the Fascinating Connection Between Quantum Physics and Customer Experience This time we will explore the fascinating connection between Quantum Physics and Customer Experience. The state of a customer’s satisfaction or dissatisfaction can instantly influence the state of the business.

Connections 109

Connections Customer Experience Social Media Analysis 109

Comm100

FEBRUARY 10, 2022

In a survey conducted by McKinsey & Company comparing customer experience (CX) in the public and private sectors, private companies came out far ahead. When government customers are satisfied with the service they receive, they’re on average nine times more likely to trust a government agency.

Government 130

Government Customer Experience Chatbots Social Media 130

Kristina Evey

MAY 15, 2018

Embed Core Values into the Customer Experience. Core Values serve as the guiding light for how everyone in your company interacts, communicates and works with each other, external customers, and the community. Otherwise, customers won’t be able to state what is memorable about you and the way you work with them.

Customer Experience 231

Customer Experience Culture Leadership Customers 231

NobelBiz

MARCH 12, 2024

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Customers today expect seamless and personalized interactions across all touch points. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

AWS Machine Learning

NOVEMBER 21, 2022

Organizations across industries such as retail, banking, finance, healthcare, manufacturing, and lending often have to deal with vast amounts of unstructured text documents coming from various sources, such as news, blogs, product reviews, customer support channels, and social media. Extract and analyze data from documents.

Metrics 70

Metrics Training Data Healthcare 70

CSM Magazine

JANUARY 19, 2023

The way in which HR communicates can directly impact how successful a company is at finding the right employees. Here are seven ways to improve your HR communication strategies to make the recruitment process smoother and increase your chances of success. Online communication tools allow you to save space on devices.

Communication 52

Communication Software Training Course 52

Quadient

JULY 26, 2022

Choosing your Customer Communication Channels in 2022. Thirty years ago, customer communications were relatively straightforward. Business-critical documents, such as letters, invoices, and contracts, were sent and received through physical mail. What are Customer Communication Channels? j.shah-thiel.

Communication 52

Communication Social Media Omni-Channel Chatbots 52

Ecrion

JANUARY 12, 2021

Meets Customer Needs | 2. Easy Access to Documents/Services | 3. While 70% of businesses cited their customer retention strategies as average at best, nearly everyone agrees that it is a priority. Cloud CEM Meets Evolving Customer Needs. It Provides Easy Access to Documents and Services. more on CEM.

Customer Experience Management 86

Customer Experience Management CEM Customer Experience Management 86

Quadient

OCTOBER 10, 2022

From Volume to Value: Switching Customer Communication KPIs. When I talk to our CXM customers, one of the most prevalent issues they face is persuading their colleagues to invest in communications transformation. Communications affect the whole company, but each department often only owns one element.

Communication 52

Communication Banking Average Handle Time Social Media 52

Ecrion

APRIL 12, 2019

. – your company at some point goes through the process of generating batch documents. However, if your batch documents process isn’t fully optimized, your customers could be missing out. Each month, your company generates millions upon millions of documents. Today, many of your customers expect more and more from you.

Insurance 40

Insurance Software Omni-Channel Banking 40

Ecrion

NOVEMBER 21, 2019

Learning the ins and outs of customer service software tools will help you get the results that you are looking for. Nothing lets you get the most out of your CRM like a reliable Salesforce document generator. Why You Need a Salesforce Document Generator. Why You Need a Salesforce Document Generator.

CRM 50

CRM Software Sales Customer Relationship Management 50

Customer Bliss

JANUARY 10, 2019

As conversations around sustainability and corporate social responsibility continue to increase, I think you’ll enjoy this timely conversation with Michael Bair , Senior Director of Member Experience at Inspire , a clean energy tech start-up. Use Education and Emotion to Communicate with the Customer. Retention strategy.

Customer Experience 155

Customer Experience Chief Customer Officer Connections Leadership 155

Ecrion

JUNE 2, 2020

With the upgraded CCM platform, Ecrion is providing a faster, user-friendly customer communication management solution. Ecrion announced the release of the latest version of its customer communication (CCM) and customer experience (CX) platform. We’re excited to be able to offer this enhanced version.

Customer Experience 105

Customer Experience CEM Return on Investment Insurance 105

Topdown

JULY 7, 2016

DOCUMENT Strategy Media has included Topdown in their "2016 HOT Companies in Customer Experience (CX)" list, published in the Summer '16 issue of DOCUMENT STRATEGY magazine. Topdown was one of only 19 companies in the huge customer experience solution marketplace to be profiled in the publication.

Strategy 59

Strategy Company Customer Experience Customers 59

Ecrion

AUGUST 12, 2020

The success of your business relies on your customers. Better customer engagement helps to build a stronger relationship between your business and your customers. But did you know that employee engagement is just as important as customer engagement for creating stellar CX? How does this promote employee engagement?

Employee Engagement 105

Employee Engagement Infographics Engagement Customer Experience 105

Ecrion

JUNE 3, 2019

About 82% 1 of consumers say that they’ve decided not to work with or buy a product from a company that they were previously enthusiastic about because of poor customer service. Improved customer communications can boost not just your brand’s reputation, but also your profits.

Communication 73

Communication Customer Journeys Strategy Omni-Channel 73

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. What exactly is a CPaaS?

Communication 52

Communication Contact Center Contact Center Software Telecommunications 52

Ecrion

JUNE 12, 2018

Customer communications management … it’s just the management of customer communications. So, then, what is customer communications management? At its core, CCM — there’s that acronym — IS the management of customer communications, but it’s more than that. Simple, right?

Communication 59

Communication Management Telecommunications Self Service 59

Ecrion

JUNE 12, 2018

Customer communications management … it’s just the management of customer communications. So, then, what is customer communications management? At its core, CCM – there’s that acronym – IS the management of customer communications, but it’s more than that.

Communication 59

Communication Management Telecommunications Self Service 59

Kustomer

JULY 28, 2022

In recent years, the idea of customer service has undergone a transformation. The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. What Is Customer Experience? TABLE OF CONTENTS.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105

Ecrion

NOVEMBER 12, 2019

Likewise, maintaining your customer base can be a challenge. McKinsey & Company describe the three C’s of customer satisfaction. They include customer-journey consistency, emotional consistency, and communication consistency. Studies show that document challenges account for a 21.3% loss in productivity.

Self Service 52

Self Service Tips Software Return on Investment 52

Ecrion

APRIL 3, 2019

It doesn’t matter what industry your company is in, the one thing every business has in common across the board is document creation. There’s a lot that goes into great document creation software. The question is, do you understand what’s at stake for your company if you don’t have reliable document creation software?

Software 40

Software Customer Centricity Communication Interaction 40

Ecrion

NOVEMBER 21, 2018

If you would rather receive a document by email, does it frustrate you that the business only ever sends out documents in the mail? Personalizing customer communications is one of the best ways for your company to increase customer satisfaction which, in turn, leads to success. 1 Are you ready?

Communication 57

Communication Self Service Customer Satisfaction Software 57

InMoment XI

JANUARY 9, 2024

Managing the B2B customer experience is a key growth strategy for organizations across a wide variety of industries. For good reason: delivering great customer experience (CX) leads to increased loyalty, lower churn, more referrals, positive word of mouth, and higher-value customers. Why is B2B CX Important?

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

Experience Investigators by 360Connext

SEPTEMBER 17, 2014

If you are having trouble retaining customers, this could mean a variety of things. Customers could be upset about a change. A change in your product, the experience, the billing structure, the cost or any change could lead to customers jumping ship. Your competition is quietly taking your customers away.

Metrics 252

Metrics Customer Experience Social Media Loyalty 252

Ecrion

MARCH 3, 2021

Reactive vs. Preemptive Adaptation | Adaptability in Customer Communications |. This is especially true with customer communications. Companies have to prioritize customer retention and lead generation amidst a flurry of short and long-term changes to business norms. Adaptability in Customer Communications.

Communication 52

Communication Customer Journeys Innovation Technology 52

Topdown

JANUARY 7, 2019

The Winter 2018-2019 edition of DOCUMENT Magazine includes an application article featuring Topdown and our INTOUCH product. In this article we review the top trends in customer communications management (CCM), with a focus on leveraging the cloud and content services to integrate CCM into a broader digital experience technology stack.

Trends 48

Trends Communication Technology Customer Experience 48

Ecrion

MARCH 7, 2019

It should come as no surprise to you that your customers are in the driver’s seat of change. Otherwise, your customers will look for another company. This is why automated document generation trends are important. It also means your company is doing what’s best for its customers. One of those ways is by using eDelivery.

Trends 40

Trends Social Media Insurance Software 40