West Monroe

MAY 8, 2022

Ask 100 business leaders what their organization’s 2022 goals are, and you’ll likely get 100 unique responses (if not more)—depending on their industry, company size, and many other factors. The primary stakeholders knew they had to find a way to make their sales team more effective. Featured Content.

Case Study 52

Case Study Study Fashion Financial 52

InMoment XI

MARCH 27, 2024

Given these stats, it’s no surprise that sales-oriented corporations are taking a backseat to tech innovators, customer experience leaders, and automotive brands with a strong digital presence and great online reputation. 54% of car buyers would pay more for a better buying experience. Improved brand perception.

Automotive 260

Automotive Management Social Media Feedback 260

Beyond Philosophy

MARCH 17, 2015

How can you increase your sales by 47%? Gressingham Foods, a pre-packaged food company in the UK, wanted to change their brand image at the store. The result of their changes was a 47% increase in sales with no additional marketing support. It’s all in the packaging. Follow Colin Shaw on Twitter @ColinShaw_CX.

Case Study 60

Case Study Study Sales CEM 60

Integrity Solutions

AUGUST 9, 2023

And Improve Deal Velocity & Win Rates Along the Way… Sales cycles are already longer than we want. What can you do as a seller to create greater urgency in sales? There are a number of things we can actively do to accelerate the buying process, shorten the sales cycle and close more deals. Is it indecisiveness?

Sales 73

Sales Case Study Exercises ROI 73

Optimove

JANUARY 31, 2019

In this space, the most effective form of social proof is case studies. Regardless of the “why,” sharing case studies with prospective clients is an essential part of every sale process. During the conversation, we asked if we could publish a case study based on the exciting results we had achieved for the company.

Case Study 40

Case Study Study Competitive Advantage Conference 40

BirdEye

JUNE 15, 2023

As a local business looking to improve sales, your marketing strategy has to include a refer-a-friend program. Set clear objectives Like every other marketing or sales initiative, start by defining the goals of the refer-a-friend campaign. You might initially want to increase sales, boost website traffic, or generate leads.

Sales 98

Sales Social Media Gamification Brands 98

BlueOcean

MARCH 17, 2016

But when your company experiences rapid growth or has a lengthy sales cycle for high value products and services, the burden on your top performers can be heavy. That’s when you’ve got to ask: is there a cost-effective way to augment my sales coverage and drive results without driving core sales team into the ground?

Sales 120

Sales Effort Score Contact Center B2C 120

Storyminers

MAY 21, 2020

Get prepared by clicking on profiles to see social business insights, sales intelligence and history of communications with your entire team. Network with Highlighted Contacts: Nimble recommends people to contact based on the parameters you’ve set, such as title, location, company or interests.

Case Study 246

Case Study Social Media Study Meeting 246

Education Services Group

SEPTEMBER 29, 2020

As a sales leader in a thriving Customer Success marketplace, it pains me to see the dysfunction that often exists between these two power-house organizations. Political tug of war over revenue, CS cleaning up ‘bad-fit’ customers, sales running out of referenceable clients from less-than-ideal delivery scenarios. Shorter sales cycles.

Sales 52

Sales Case Study Study Customer Success 52

InMoment XI

FEBRUARY 12, 2024

Integrated CX is all about harnessing the power of data, technology, and expert service to help companies unlock valuable insights so they can take action to drive measurable outcomes for their customers. This could include data from sales, marketing, customer support, and other departments. What is Integrated Customer Experience (CX)?

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Horizon CX

DECEMBER 1, 2023

Real-world examples from successful companies will be highlighted to underscore this point. Real-world examples from successful companies will be highlighted to underscore this point. The company positions itself as a provider of premium products and services, and positive customer experience is central to maintaining this brand image.

Customer Centricity 130

Customer Centricity Customer Journeys Automotive Fashion 130

TechSee

AUGUST 7, 2018

Yet, all this progress has created a new set of sales challenges. Understanding and addressing these e-commerce obstacles is the key towards improving sales processes, driving a better customer journey, delivering more consumer conversions, and ultimately garnering a greater level of success for your business. Technical barriers.

Sales 95

Sales Tools Engagement How To 95

Confirmit

JANUARY 15, 2020

With more than $35 billion in sales, the company is a global business that produces some of the world’s best - loved brands. Mars has created a Senior Sales Leadership Program – dedicated to a focus on building talent within the company instead of hiring external talent. Voice of the Employee Case Studies.

Sales 52

Sales Training Case Study Leadership 52

Confirmit

JANUARY 15, 2020

With more than $35 billion in sales, the company is a global business that produces some of the world’s best - loved brands. Mars has created a Senior Sales Leadership Program – dedicated to a focus on building talent within the company instead of hiring external talent. Voice of the Customer Case Studies.

Sales 52

Sales Training Case Study Leadership 52

Oracle

JANUARY 19, 2021

Sales trends changed quickly—and in unexpected ways—throughout 2020. Here’s a closer look at four sales trends that reshaped the way we worked in 2020 and a preview of what to expect in the year ahead. In the wake of the pandemic, a significant amount of sales moved online. AI-powered sales tools reshape sales enablement.

Sales 45

Sales Trends B2B Ecommerce 45

Retently

JUNE 28, 2022

It’s a valuable metric – for most companies and it’s the most valuable metric available for measuring customer loyalty and satisfaction. Over time, the reviews and ratings of your enthusiastic customers can add up, rewarding you with stronger rankings, more traffic, more downloads, more sales, and as a result – more revenue.

NPS 148

NPS Net Promoter Score Feedback Case Study 148

Magellan Solutions

JULY 8, 2021

What does it look like in the shoes of a Pay Per Sale Telemarketing Agent? Pay Per Sale Telemarketing also known as pay for performance sales outsourcing is a popular service among small to midsize businesses, especially in the retail and eCommerce industry. An Insider Insight on Pay Per Sale Telemarketing. Direct Sales.

Sales 52

Sales Net Promoter Score Average Handle Time Advertising 52

Magellan Solutions

MAY 30, 2021

Why Is Initiating First Contact To Customers Is Important In Sales Outsourcing ? Sales outsourcing has been a fundamental solution for SMEs aiming for better profitability. There is a higher chance to get your annual profit by offshoring sales people than creating your own. Once done training, a sales personnel only allot 35.2%

Sales 52

Sales Call Center B2B Study 52

SmartKarrot

JULY 26, 2022

To write a SaaS case study, you must remember certain pointers. You need to engage customers and readers about how the product or company solves business problems and improves growth. A SaaS case study is a narrative or story of how one has successfully delivered and implemented a solution with a client for results.

Case Study 10

Case Study Study How To B2B 10

delighted

OCTOBER 22, 2019

In this blog, we’ll examine 4 real-world examples of companies using NPS to gain insight into their businesses. Essentially, NPS data is captured by asking: “How likely are you to recommend ABC Company?”. Detractors are not happy with the company and are likely to share their negative experience online and with friends and family.

Net Promoter Score 41

Net Promoter Score Case Study Study NPS 41

Magellan Solutions

JULY 31, 2021

In another example, the scammer calls the victim, claiming to be from an anti-virus software company. The FTC alleges that the defendants’ conduct violated the FTC Act and the FTC’s Telemarketing Sales Rule and that the telemarketing scheme drew in over $20 million dollars between May 2011 and December 2013.

Company 52

Company Banking Advertising Call Center 52

SuiteCX

APRIL 19, 2016

They have multiple devices to enable them to have access to real-time information, and they can easily find several clients who have used your products and services to get their opinion of your company. Does your company do a great job at making it easy for potential buyers to find you on the web?

Customer Journeys 100

Customer Journeys Sales Case Study Social Media 100

ReviewTrackers

MAY 18, 2023

It’s important to identify the review sites and platforms where your company is allowed to encourage feedback. Other sites — like Tripadvisor and Demandforce — are the opposite, even providing free tools for companies to reach out proactively for online reviews. Read the full case study here.) The result?

Brands 123

Brands Case Study Multi-Channel Automotive 123

PK

OCTOBER 2, 2019

Younger buyers are well trained in the art of online research from their consumer purchases and are less reliant on sales representatives for the initial stages of their (re)search. Rather than interacting with a sales representative during their discovery phase, 84% of buyers now prefer continuous self-discovery.

B2B 51

B2B Sales Case Study B2C 51

Magellan Solutions

MARCH 30, 2021

What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA. The estimated cost in outsourcing in a US company is $22 – $35. Finance Sector.

Call Center 52

Call Center Company Hospitality Government 52

Experience Investigators by 360Connext

JULY 1, 2015

There may be a case study and some hard data to go along with it… maybe a whitepaper? What are some clever ways you’ve seen B2B companies give clients a chance to see the experience from the end-user’s perspective? It’s important to find a way to provide an accurate view from the customer’s perspective.

User Experience 110

User Experience B2B Sales Ecommerce 110

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. So, let’s start with a Fast Company that has three tips. The research also points to solutions.

Net Promoter Score 72

Net Promoter Score Loyalty Programs Customer Service Ecommerce 72

Beyond Philosophy

OCTOBER 4, 2019

Case Study: RICOH Printers (Canada). Some companies get their Customer Experience right, and we can all learn a lot from their journey. One of these companies is RICOH Canada. Furthermore, in a declining market, they enjoyed a ten percent increase in sales. However, not every cause is lost.

Case Study 21

Case Study NPS Net Promoter Score Study 21

Amity

JULY 26, 2017

This is especially true with early stage companies as they grow the little brand recognition and credibility they have. When making the case for Customer Success, make sure you understand what Customer Success can actually bring to the Sales team and how it will power not only retention and expansion but also acquisition.

Sales 57

Sales Customer Success Case Study Customer Centricity 57

Storyminers

FEBRUARY 2, 2016

Chick-fil-A’s operating approach is crystal clear: American restaurateurs who double down on service first also get the sales. Walt Disney Company [ DIS ] is also proof that service before sales sells better. The post Services Before Sales Sells More Chicken! We’re talking 3X what a typical KFC store gets.).

Sales 113

Sales Hospitality Guest Experience Culture 113

Comm100

AUGUST 10, 2022

In this blog, we’ll look at the top 5 benefits of chatbots in customer service with case studies and data to back it up. This makes sure that agents are always available when high-value, sales inquiries come in that are more likely to drive revenue. Devote agent time to higher-value inquiries.

Chatbots 206

Chatbots Customer Service ROI Case Study 206

PeopleMetrics

FEBRUARY 26, 2018

It has become all too common for B2B SaaS companies to survey their customers once a year through a moment-in-time customer relationship survey, with at least one section addressing the ultimate question of Net Promoter Score (NPS). the question of NPS for your company:? The same applies for B2B SaaS companies. I’m not joking.

NPS 96

NPS Net Promoter Score Company Feedback 96

Blake Morgan

FEBRUARY 22, 2023

If you want to jumpstart CX efforts across your company, there’s no better way than a customer experience keynote speaker. A customer experience keynote speaker brings their passion for customers and shares valuable case studies, best practices, insights, and motivation for your team. faster than companies that don’t.

Customer Experience 105

Customer Experience Customer Centricity Case Study Contact Center 105

Magellan Solutions

AUGUST 1, 2021

Telemarketing Philippines is both simple and complicated for SMEs, so why not look at the strategies big companies do? But all small companies need some form of help to expand and grow. Telemarketing companies Philippines provide support to SMEs that need manpower and technology to meet their customers’ demand.

Net Promoter Score 52

Net Promoter Score Company Call Center NPS 52

Seaton CX

JANUARY 4, 2024

In the first four months of 2023, tech companies laid off over 185,000 employees. Although the data don’t specify which departments got the ax, my experience in B2B software tells me these companies are gutting customer support. But the reality is companies already keep support costs as low as possible. Just kidding.

B2B 52

B2B Case Study Airlines Roadmap 52

SurveySparrow

APRIL 28, 2023

Product Qualified Leads (PQLs) are a type of lead that is highly valuable to companies because they have already used or shown interest in the product or service. This makes the sale easier because there’s no need to sell the user on the value of the product.

Case Study 52

Case Study How To Effort Score Metrics 52

Customer Bliss

DECEMBER 13, 2021

If this sounds like you, you’re in good company! These folks take an average of 7,000 unique calls a day, during which notes are taken there is company-wide memory and record of Fluffy’s name, profile and needs. Want more case studies? You need real, personalized assistance, not just product recommendations.

Case Study 130

Case Study Social Media Conference Training 130