PPV Customer Service Case Study: Cable Company Avoids a TKO
JANUARY 9, 2018
The PPV fee was set at $99.95 , and based on past sales, an estimated six million homes in the US and the UK were expected to purchase access to the private telecast. Add to that the revenue driven by advertising, and live ticket sales, the event was slated to be a massive pay-day for all concerned. In that specific call center, only five agents had been trained in the system in order to identify common use cases where the platform could be beneficial.