PPV Customer Service Case Study: Cable Company Avoids a TKO

TechSee

The PPV fee was set at $99.95 , and based on past sales, an estimated six million homes in the US and the UK were expected to purchase access to the private telecast. Add to that the revenue driven by advertising, and live ticket sales, the event was slated to be a massive pay-day for all concerned. In that specific call center, only five agents had been trained in the system in order to identify common use cases where the platform could be beneficial.

IVR Custom Integration for a Multinational Communications Corporation: A Case Study

BlueOcean

This multinational communications, electronics and IT corporation has a health solutions arm delivering connected devices for which Blue Ocean provides both sales support and customer service support. For both types of customer calls – sales and support – the client was using an IVR system which directed calls, by type, to an appropriate contact center agent. The post IVR Custom Integration for a Multinational Communications Corporation: A Case Study appeared first on.

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Case Study: How Nimble CRM Helped CX Experts StoryMiners Reinvent Their Own Customer Experience

Storyminers

It was obvious something was not working in tandem with the company’s ambition to cultivate meaningful business relationships at a scale which resulted in new sales, despite their best efforts.

Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50%

BlueOcean

The Situation: Ramping Up Outbound Sales Support for Peak Season. It represents the largest potential for sales, with a significantly increased number of people interested in buying than any other time of year. In preparation for the upcoming peak season, the client tasked Blue Ocean with augmenting our outbound sales support workforce by 51%. The post Case Study: Sustaining Optimal Outbound Sales Support While Increasing our Workforce by over 50% appeared first on.

Turning Your Contact Center into a Profit Center by Leveraging Chat

Speaker: Tony Medrano, CEO of RapportBoost.ai

and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers.

Hire People with the Ability to Care: A #MakeMomProud Case Study

Customer Bliss

As we move past many of the traditional ways of interacting with companies, what we expect from the people across the chat-box, the sales counter, or the service desk has changed dramatically. It is a condition for earning that sale. It is a condition for earning that sale. In my new Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis.

A CX Centric case study Mandisa Makubalo

CX Centric

The almost four and a half decades old organisation then noticed a decline in both member retention and sales of new memberships. The nature of not-for-profit organisations operating in a competitive economy means there will always be major obstacles for these organisations to overcome.

Case Study: Increase Your Sales by 47% by Doing This…

Beyond Philosophy

How can you increase your sales by 47%? The result of their changes was a 47% increase in sales with no additional marketing support. It’s a phrase derived from the famous Milgram study from the 1960s where participants were encouraged to administer fatal shocks to another participant at the urging of an experiment proctor in a white lab coat. The post Case Study: Increase Your Sales by 47% by Doing This… appeared first on Beyond Philosophy.

How to Write a High-Converting Case Study

LiveChat

They write more content for more keywords, all with the hopes of getting more sales, and the competition is getting fierce. Try story studies. What are story studies and why do they work? Story studies are a tool for converting readers into buyers.

Third-Party Retail Case Study: Paint Products

Second to None

Paint brands are in illustrative example because it shows how aspects beyond quality can impact the sales of your product in a third-party location. The post Third-Party Retail Case Study: Paint Products appeared first on Second To None. Creating a product that excels in comparison to your competitors is an obvious goal for brands in any industry, but sometimes establishing customer relationships requires more than a great product.

The Customer-Powered Enterprise Playbook

Harness the power of customers across every department of your business with this new playbook. It contains 7 strategic guides for various departments of your business, 9 inspiring case studies, and 7 tactical worksheets to get you started.

Emotional Branding Case Studies to Emulate Great Customer Experience

Win the Customer

Here are some case studies in successful emotional branding that business leaders can emulate to acquire and maintain customers. The ads sparked discussion and controversy, which boosted Dove’s sales. By becoming an Amway franchise owner, anyone can live the American dream of being a successful business owner, while picking up valuable sales skills that can be applied to other areas of their life.

How to Get More Customer Testimonials and Case Studies Using NPS Surveys?

SurveySparrow

In this article, we are going to discuss how we can get more case studies, reviews, and customer testimonials using NPS. In that case, the trust factor is extremely minimal. Having the right testimonials helps you easily overcome sales objections. Man is a social animal.

Optimove as a Secret Weapon: The Anonymous Case Study Hack

Optimove

In this space, the most effective form of social proof is case studies. Regardless of the “why,” sharing case studies with prospective clients is an essential part of every sale process. These in-depth studies reveal the services’ vital components what brands stand to gain by investing in you. During the conversation, we asked if we could publish a case study based on the exciting results we had achieved for the company.

4 Principles Why Proactive Approach is Crucial in Sales Outsourcing

Magellan Solutions

Why Is Initiating First Contact To Customers Is Important In Sales Outsourcing ? Sales outsourcing has been a fundamental solution for SMEs aiming for better profitability. There is a higher chance to get your annual profit by offshoring sales people than creating your own.

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How to Create a Review Management Case Study For Your Agency

Grade.us

So, they create a review management case study to showcase the results they’ve achieved for other clients. A successful review management case study shows results. Case studies are ideal if you have the right ingredients. These case studies take work.

Improve Your Customer Experience With Customer Journey Mapping (Case Study Included)

Michel Falcon Experience

Perhaps you’re going to want to separate your sales, marketing team, or customer service team. Share the interactions that you’ve labeled green with your sales and marketing teams. Have your sales team include these interactions within their sales presentation and have your marketing include it within their marketing mix. Start with the red interactions that are negatively impacting customer retention, sales, and profitability.

Dos and Don’ts of Building a Customer Service Chatbot: LiveChat Case Study

LiveChat

When the list was ready, we uploaded all these questions and responses to a chatbot scenario, hoping that it would solve most of our repeatable cases. As we also discovered, bots turned out to be super-helpful in case of introducing new app sections or a refreshed design. In such cases, Monica bot was dealing with all additional inquiries from customers, wanting to learn more about the new features within the app.

How to Write a High-Converting Case Study

LiveChat

They write more content for more keywords, all with the hopes of getting more sales, and the competition is getting fierce. Try story studies. They’re designed to not only help you write case studies that convert sales and close clients, but to actually drive more traffic to your website. What are story studies and why do they work? Story studies are a tool for converting readers into buyers. before we would make the sale.

My Nimble experience just keeps getting better

Storyminers

Get prepared by clicking on profiles to see social business insights, sales intelligence and history of communications with your entire team. Watch Nimble as a case-study-in-the-making on how to do software development/customer experience right!

A Day in the Life of a Pay Per Sale Telemarketing Agent

Magellan Solutions

What does it look like in the shoes of a Pay Per Sale Telemarketing Agent? Pay Per Sale Telemarketing also known as pay for performance sales outsourcing is a popular service among small to midsize businesses, especially in the retail and eCommerce industry. Direct Sales.

Sales 52

Using Call Center Teams & Data to Support Outbound Sales

BlueOcean

Making the business case for outsourcing customer service to a contact center partner can be relatively straightforward when C-Suite decision-makers are weighing in-house versus outsourced options. But making the business case for using a call center partner to support your inside sales team can be tough. The post Using Call Center Teams & Data to Support Outbound Sales appeared first on. Case Studies Customer Service Outsourcing Videos

Services Before Sales Sells More Chicken! (Disney Agrees)

Storyminers

The post Services Before Sales Sells More Chicken! Case Studies Customer Engagement Strategy Customer Experience Customer Experience Design Employee Experience Experience Design Retail Service Design Chick-fil-A customer experience Customer Experience Management Strategy Disney mike wittenstein retail service design Walt DisneyLast week’s post predicted that customers won’t stand for technology that constantly sells to them.

Sales 111

I’m Amtrak-ted to You: A Valentine’s Day Social Analytics Case Study

NetBase

For Amtrak, for example, the real promo starts today, by way of a BOGO sale on tickets over the next four days. The post I’m Amtrak-ted to You: A Valentine’s Day Social Analytics Case Study appeared first on NetBase. On Valentine’s Day (February 14, i.e., today ), brands want the same thing many couples hope for: love that leads to engagement! How do you get both? Let’s take a look at Amtrak’s latest Valentine’s Day campaign for some valuable lessons.

4 case studies to prove the value of Net Promoter Score

delighted

This feedback also influences sales conversations in that it prompts reps to follow up with the product team to determine if a feature has been enhanced or fixed before presenting it to a prospect. The value of a strong Net Promoter Score (NPS) is that it can indicate if your business is delivering on the promises that it’s making to customers.

Nutshell Guide to Real Estate Virtual Assistant and Cold Calling Service

Magellan Solutions

In most cases, a real estate VA does not specialize in a single field. Do you want to learn more about the work of a Real Estate Virtual Assistant and its relationship to cold calling service ? It is only natural to do some research before hiring a virtual assistant.

What is Back Office Support and Why is it Important?

Magellan Solutions

This is an old word that alludes to a time when a store’s showroom and sales area were located in the front while the accounting, manufacturing, and administrative sections were located in the back. .

How to Outsource Your Back Office Service in the Philippines?

Magellan Solutions

You can study the supplier and the comments of their clients using platforms like GoodFirms, Google, and Clutch. Looking for a back office outsourcing company to assist you? Here’s how you can get one.

Can Newsletters from a BPO Philippines Help SMEs to be Better?

Magellan Solutions

BPO Philippines Believe That Email Newsletters Get Better Marketing Results, Here’s Why. Email newsletters are marketing tools of the past. Some even believe that social media has already replaced it. But is it true?

Services Before Sales Sells More Chicken! (Disney Agrees)

Storyminers

Chick-fil-A’s operating approach is crystal clear: American restaurateurs who double down on service first also get the sales. (We’re Walt Disney Company [ DIS ] is also proof that service before sales sells better. The post Services Before Sales Sells More Chicken! Last week’s post predicted that customers won’t stand for technology that constantly sells to them.

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How Can SMEs Get the Most Out of Telemarketing Philippines By Moving to an Autonomous Omnichannel?

Magellan Solutions

Why are Telemarketing Philippines adapting Autonomous Omnichannel for their operation? Out with the old and in with the new. And for BPOs, it is time to move on from traditional call centers.

How Bad or Good Are Outsourced Telesales in 2021?

Magellan Solutions

Outsourcing to tele sales agencies allowed him to save on resources and time. The move led Acer to faster-growing sales and gains in market share. These sales skills help them use personalized and persuasive techniques. B2B sales and service.

Will BPO Philippines Benefit From a Long-Term Remote Strategy?

Magellan Solutions

Occupancy studies have since revealed how inefficiently office space was being used. BPO Philippines has been adapting a remote strategy for a year, is it time to permanently conform to it?

How Does Telemarketing Philippines Get Exclusive Leads For SMEs?

Magellan Solutions

Case studies and industry research are an easy job for them because they have people that are already trained experts working under the industry for years. Case Study. Instead of focusing on the sale, they question the user’s status.

What Support Services Will Complement Telemarketing Philippines and Why?

Magellan Solutions

In fact, you will be able to convert concern and complaint calls to sales seamlessly. The goal is to develop a sales pipeline that will allow lead generation companies to target ready buyers for their clients more efficiently. .

BPO Philippines Reshaping The Retail & Banking Industry For 2022

Magellan Solutions

Here are two such innovations tested and implemented by banks: Ecosystem financing solutions at point-of-sale. BPO Philippines Reshaping The Retail & Banking Industry. The COVID-19 health crisis has reshaped the global economy and society. .

5 Stories That Will Prove BPO Philippines is not a One Off Engagement

Magellan Solutions

To prove this, we have collected five cases where BPO companies in the Philippines become agents of change in their client’s business process. 5 Case Studies That Prove BPO Philippines Is the Ideal Long Term Partner.