Kayako
APRIL 12, 2022
As more and more customer transactions occur virtually, the quality of online help desks and customer service support is becoming an essential differentiator for companies. Customer satisfaction directly impacts the bottom line, too, as 84% of companies that work to improve their customer experience report an increase in their revenue.
Customer Bliss
FEBRUARY 26, 2020
The most admired companies know that hiring people with the ability to care —and making caring and empathy a core value—is key to how they grow. How does your company understand who belongs in your culture and interacting with customers? Magazine named Pal’s to its list of “25 Most Audacious Companies.
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Customer Bliss
MARCH 23, 2022
The beloved companies care for their employees, because they know this internal culture builds trust and inspires great work. Furthermore, in the wake of the “Great Resignation,” companies in every industry are feeling upheaval. Treating customers with dignity and respect starts with treating employees the same way.
Customer Bliss
JANUARY 20, 2022
Learn more in this case study. #CX Forty percent of new employees are recruited to the company by existing staff. Want more case studies? The post First Direct Bank Decided to Always Be Available: A Case Study appeared first on Customer Bliss. It says, “Our time is more important than yours.”.
Speaker: Jeff Toister, Employee Training Expert, Bestselling Author, Speaker
Gain practical tips from case studies featuring leading companies. And executives worry about the cost of investing in new tools and resources. By the end of this webinar, you will know: Clear and actionable steps to immediately improve agent empowerment. Learn the tools to allow agents to deliver remarkable experiences.
TechSee
JANUARY 9, 2018
vs. Conor McGregor- a major US cable company had high expectations. The cable company had recently implemented a Visual Support service called TechSee. In that specific call center, only five agents had been trained in the system in order to identify common use cases where the platform could be beneficial. Revenue recovered.
Customer Bliss
OCTOBER 28, 2021
This learned “ service roulette ” behavior that we all practice as customers costs companies in three ways: service costs, customer value erosion, and employee disenchantment. Customers who repeatedly encounter company policy cops disengage and share the experience. Start with the Life, Not Company Policy.
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Its data-driven solutions—powered by best-in-class providers—and proven IT security services save time and money and empower companies to streamline internal operations and make better decisions. Download the case study to learn what Quentelle was able to achieve with GUIDEcx.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
Through actual case studies, Steve will analyze companies that have harnessed the potential of AI-driven conversations to transcend CX boundaries.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
In this webinar, Michael McMillan, a CX expert with extensive experience in both B2B and B2C markets, will help you transform your customer journey and elevate company outcomes by evaluating key aspects of your CX strategy. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
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