Call Experts

DECEMBER 2, 2021

If you want the best virtual receptionists and live answering service to manage your customer support, Call Experts and Call Ruby are here for you. So we wanted to put together a quick comparison so that if you’re looking for a partner, you can compare our offerings and see how they compare to Call Ruby. .

Comparison 98

Comparison Contact Center Call Center Training 98

SurveySparrow

OCTOBER 5, 2020

The birth of online survey tools has made it incredibly easy for businesses to get feedback from their customers. Hearing your customer’s opinion and being able to analyze the responses in a jiffy was a luxury for businesses earlier, and cumbersome too. There are no ifs and buts when it comes to protecting the data of its customers.

Comparison 59

Comparison NPS Survey Net Promoter Score 59

SurveySparrow

JANUARY 23, 2023

Microsoft Forms vs. Google Forms: 9 Points Of Comparison Even since Microsoft launched Forms in September 2018, it has garnered a massive audience looking to create online forms, surveys, quizzes and polls, quickly and hassle-free. These 9 points of comparison will find that out! Hop along, then.

Comparison 52

Comparison Video Survey Analytics 52

SurveySparrow

JANUARY 18, 2023

Here, we’ve come up with a detailed comparison of the two survey giants to find a winner! Typeform vs. Google Forms: 9 Points Of Comparison Typeform is a popular online survey tool that lets businesses build engaging and beautiful surveys. These 9 points of comparison will help us find an answer. Try it for free here!

Comparison 52

Comparison Survey Analytics Tools 52

SurveySparrow

OCTOBER 19, 2020

Every business wants to impress its customers. Thankfully, there has never been an easier time to collect surveys from customers and prospects alike. helps you understand you customers and employees better. Which is why we’ve made a detailed comparison of SurveyMonkey vs Qualtrics. .

Comparison 59

Comparison Omni-Channel Survey Software 59

2020 Research

APRIL 17, 2023

Imagine this: You’ve invested countless hours into crafting your brand. Now, you’re eager to expand your reach among your customers and stay ahead of the curve with the latest trends. Enter brand tracking – a game-changing tool that empowers you to navigate the intricacies of consumer perception.

Brands 89

Brands Comparison Consulting ROI 89

BirdEye

NOVEMBER 15, 2023

Online reviews have the power to transform customer perceptions on a massive scale. When shoppers express their love for your brand online, they’re not just speaking to friends; they’re announcing to the world that you are the best in the business. We’ve all heard it before: word-of-mouth can make or break a business.

Retail 110

Retail Brands Consumers Case Study 110

Thematic

AUGUST 16, 2022

At a recent Friday team session, Thematic delved into our customers' world by doing a brand survey. For each brand, we gave a score (1-5) and a reason for the score. Here’s what I found: If we go by overall score and sentiment, Thematic’s favorite brand is Marvel. The price of pizza matters to Thematic!

Brands 71

Brands Entertainment Social Media Comparison 71

C3Centricity

NOVEMBER 5, 2018

They were referring to the growing need for marketers to stand up to the challenge of taking local brands global. In this networked world, more and more successful local brands are attempting global roll-outs. This is the basis of any new product launch and applies just as well to global rollouts as it does to local brand developments.

Brands 206

Brands How To Trends Consumers 206

Optimove

APRIL 26, 2021

Multichannel Marketing Orchestration Optimove and Exponea Comparison. Optimove is the leading CRM Marketing Hub, empowering brands to create and manage large-scale, CRM journeys, mapped by AI. For example, harmonize SMS, digital ads, and emails to present customers with a fully aligned, personalized experience across all touchpoints.

Comparison 40

Comparison Customer Journeys CRM Sports 40

Blake Morgan

APRIL 13, 2023

Simply put, customers today are tired. All that uncertainty makes brands wonder if they’re at risk of losing customers. Customers Feel the Strain on the Wallets Inflation fears have caused customers to change how they shop. Instead, customers are shifting more of their budgets to groceries and household basics.

Brands 52

Brands Comparison Retail Consumers 52

QuestionPro Audience

MAY 4, 2018

Unfortunately, nagging myths about market research often stall and crash brands as they navigate shifting times full of digital breakthroughs and sophisticated audiences. By dispelling market research myths, you’ll be halfway on the road to achieving goals that fully activate your customers or clients. You’ll be myth-informed.

Brands 191

Brands Marketing Social Media Survey 191

BlueOcean

OCTOBER 23, 2023

With every evolution in technology, workforce trends, and consumer expectations, the questions shift—which is testament to why generic, boilerplate RFPs never work for outsourcing customer care. Agent Workforce An outsourcer’s ability to attract and retain the right people for your brand and your service requirements is essential.

Customer Care 177

Customer Care Contact Center Comparison Employee Engagement 177

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. Read customer reviews online, right? Here’s a customer review on this limitation.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. 78% of customers have backed out of a purchase due to a poor customer experience (CX). More than 80% of business leaders see customer experience as a growing priority in 2024.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

NetBase

DECEMBER 17, 2019

‘Tis the season for ads that pull at our heartstrings and brands are going all out to win top billing as most talked about. And online offers a study in contrasts, with one £100 mom and pop shop ad winning significant online love and rating a comparison against a major brand’s Christmas ad that came with a £7m price tag!

Comparison 52

Comparison Advertising Brands Tips 52

Optimove

JANUARY 26, 2023

It’s more important than any promotion, feature, funny post on social, or brand color. Naturally, with their limited budgets, consumers prioritize brands they know and trust over new ones they don’t know, or worse, brands they already know and don’t trust. One effective way of gaining consumer trust is Customer-Led Marketing.

Loyalty 60

Loyalty Consumers Brands Retail 60

Magellan Solutions

JULY 2, 2021

This Answering Service Comparison will answer all of your questions. Customer Satisfaction per Calls Received. Customer Satisfaction. Customer Satisfaction per Calls Received. That means, the higher the CSAT is, the more you can ensure that your call center service provider cares about your brand. Data Analysis.

Comparison 52

Comparison Average Handle Time Call Center Ecommerce 52

Strativity

MARCH 7, 2023

Brands need a strategy that incorporates generative AI. The sudden availability of this technology has brought with it challenges and opportunities for brands of every size, and this impact cannot be ignored. Why does ChatGPT matter to brands? Consider the past 10 years you have spent cultivating your brand personality.

Brands 98

Brands Analytics Consumers Technology 98

Kerry Bodine

JANUARY 18, 2021

In a nutshell, he found the book’s distinction between customers and employees to be incompatible with his belief system. But this author’s comment made me consider that day — and on many days since — if Outside In and the industry’s focus on customer experience had inadvertently relegated employees to some second, lower class.

Comparison 227

Comparison Culture Groups Customers 227

Maru Group

NOVEMBER 16, 2022

We spoke to 1,000 nationally representative UK consumers to better understand how companies and brands can best respond and connect with consumers in times of financial stress. This proposed how brands can connect with customers in a way that validates their uncertainty and supports them through this challenging time.

Consumers 76

Consumers Brands Meeting Comparison 76

Lumoa

MARCH 9, 2023

Customer feedback is a direct line to how your consumer base feels about your business and its products. It’s invaluable information that enables you to address problems, make changes where necessary, and give your customers more of what they love. In This Article: What’s the importance of a customer feedback strategy?

Feedback 208

Feedback Strategy Survey Customers 208

Storyminers

AUGUST 20, 2020

More importantly, how do you turn your brand into a story? Americans are said to love underdogs—in the form of horses with long odds, sports franchises that upset favorites, and nimble brands that unseat lumbering giants. If your brand comes across as a David, you will be cheered in the marketplace. It’s remarkably sticky.

Retail 264

Retail Entertainment Sports Comparison 264

C3Centricity

JANUARY 17, 2022

It uses this comparison to suggest that to succeed in marketing you have to afront the highest peaks of strategy and timing, and not be satisfied with scaling simple hills. I love this quote because it refers to knowing and understanding your customers. 13 Questions your Boss Expects you to Answer. It really is as simple as that.

Marketing 228

Marketing Comparison Innovation Strategy 228

NetBase

MAY 13, 2020

Just as cell phones have doubled and adapted as business and personal tools, so have brands during the pandemic edition of working from home. Brands are people too, after all. Brands Are People Too. Now is the time to take notes on B2C marketing tactics, as brand consumers everywhere want a more personal experience.

B2C 98

B2C B2B Brands Trends 98

BlueOcean

JANUARY 20, 2023

If you’re faced with the decision to find a new customer care outsourcer in the post-pandemic era, now’s the time to dive in. And second, there’s no doubt that the pandemic and the social justice movement have evolved what you need from a customer service provider – and your RFP should reflect that. Hourly staff?

Contact Center 156

Contact Center Customer Care Comparison Culture 156

Optimove

NOVEMBER 22, 2022

No brand out there wants bonus abusers as regular customers. The problem is that most brands, whether they like it or not, have this problematic segment of customers in their database. They have significantly lower retention rates and are, at the end of the day, negative revenue customers. Who Are Bonus Abusers?

Brands 52

Brands How To Comparison CRM 52

Upwave

NOVEMBER 21, 2022

Waiting for post-campaign research reports–and hoping a campaign achieved success against your Brand KPIs–is no longer acceptable. In the past, agencies and media partners optimized their media to improve direct response metrics, and then research teams were forced to back into a compelling post-campaign brand story.

Brands 26

Brands Comparison Case Study Healthcare 26

GetFeedback

MAY 8, 2019

Customer service is undoubtedly a key player in any company’s customer experience (CX) program. It’s the necessary companion to a great product or service —in fact, 80% of customers say that the experience a company provides is as important as its products or services. Here is how the other popular metrics ranked in comparison.

Trends 268

Trends Customer Service Comparison Metrics 268

BlueOcean

MAY 5, 2023

We’ve said it before and we’re not afraid to repeat it until the cows come home: using a boilerplate RFP in the process to find a new customer care outsourcer is a quick road to failure. You’re looking for a strategic partner who will interface with your customers day in and day out. That requires a custom RFP.

Customer Care 156

Customer Care Contact Center Comparison Government 156

Beyond Philosophy

SEPTEMBER 7, 2023

Understanding how customers evaluate pricing can help you correctly price your products or services. However, before we delve deeper into that, let’s first cover the three different consumer psychology theories about how customers evaluate pricing. Price image is the reputation for pricing a brand or retailer has.

Comparison 88

Comparison Retail Examples Customers 88

Feedbackly

SEPTEMBER 22, 2023

CX KPIs quantify the success of your Customer Experience (CX) efforts. They can help you understand how well you cater to customer expectations and what to focus on to do better. Here are some tips on how to select the best CX KPIs for your brand! Here, metrics like EVI®, NPS, and customer retention are essential.

Net Promoter Score 98

Net Promoter Score Effort Score How To Abandon Rate 98

Qualtrics

DECEMBER 8, 2020

Get started today with our simple guide to measuring brand equity What is brand equity and why does it matter? It’s well-known that customers will tend to buy a product they recognize and trust. The concept of brand equity takes advantage of this customer behavioral tendency to maximize profitable sales over time.

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

NetBase

APRIL 29, 2020

Social media is flush with examples of poor marketing, as brands struggle to stand out with appropriate COVID-19 messaging. And social listening reveals answers to boxes that brands must check when sorting this out. Brand/Consumer Disconnect. Many brands do not know consumers all that well, after all. It depends.

Brands 56

Brands Comparison Guidelines Advertising 56

Experience Investigators by 360Connext

APRIL 28, 2020

The same is true for customer relationships. Knowingly or not, some organizations train customers not to take their word seriously, then wonder what’s wrong as the customers they have become the customers they had. Today, customers are looking for signs they can trust you. Are you delivering? Click To Tweet.

Customer Journeys 225

Customer Journeys How To Measurement Customers 225

NetBase

MAY 27, 2020

The rise in popularity of Direct to Consumer (D2C) sales is accelerating and brands seek to recover from COVID-19. A timeline comparison graph is a handy tool to help businesses see how conversation around a topic has expanded. And customers who found the ease and comfort of buying directly from brands will likely continue to do so.

Brands 97

Brands Strategy Consumers Trends 97

Feedbackly

NOVEMBER 1, 2023

Before we delve into the whole topic of customer satisfaction vs. customer delight, let’s touch on the core element. Customers are the lifeblood of any business because, without their demand for products or services, any market won’t exist or sustain for long. So, there’s no doubt that customers should be your #1 priority.

Customer Satisfaction 52

Customer Satisfaction NPS Customers Comparison 52