ViiBE Blog

FEBRUARY 9, 2021

By integrating best practices from emerging field service management trends, you can enrich your company’s brand value, transforming your business into a best-in-class competitor. Recent consumer trends have seen users increasingly place customer experience above the value of the product.

Trends 52

Trends Management Omni-Channel Net Promoter Score 52

BirdEye

MARCH 11, 2024

Hashtags are more than just a trend; they are a vital tool for businesses aiming to boost their online presence and engage their target audience effectively. How to create a memorable hashtag strategy for your brand? How to connect with your audience through hashtags? What’s the ‘3×3’ hashtag strategy?

Social Media 72

Social Media Trends Analytics Connections 72

Stella Connect

DECEMBER 7, 2021

For answers, our team at Stella Connect by Medallia commissioned a research study of more than 2,100 consumers in the US and UK to uncover key drivers of customer sentiment , behavior, preferences, and loyalty. Source: 2021 Stella Connect by Medallia survey of 2,100 consumers in the US and UK. #2: 5: Agent tone and communication style.

Report 99

Report Customer Service Effort Score Customer Satisfaction 99

Hallmark Business Connections

OCTOBER 27, 2020

Facebook’s dating app, co-working spaces, adult dormitories and friendship apps are all positioned as ways for people to create meaningful offline connections. Somewhere between half and three-quarters of Americans report that they’re lonely, and some experts say this trend constitutes an epidemic.

Company 98

Company Airlines Telecommunications Social Media 98

BirdEye

MARCH 29, 2024

The short, engaging snippet you share on your Instagram stories can help you connect with your audience like never before. There are many features you can leverage to share your brand’s story with your followers via Stories. And a brand introduction on Instagram stories can definitely do that. We’ve got you covered.

Social Media 109

Social Media Video Guidelines Feedback 109

CX University

APRIL 16, 2024

Millennials and Gen Z, in particular, have been at the forefront of this values-driven purchasing trend, with studies showing that these younger generations are more likely to prioritize a company’s ethical practices and social impact when making purchasing decisions.

Loyalty 52

Loyalty Brands Social Media Consumers 52

TechSee

MARCH 4, 2024

Generative AI is more than the hot trend of the year; it has the potential to improve and automate CX. Generative AI customer interactions, particularly when combined with the rich user data of internet-connected hardware or services, is a veritable goldmine.

ROI 109

ROI Financial Net Promoter Score Effort Score 109

TechSee

APRIL 28, 2020

household currently contains 11 connected devices , and as that number grows in the coming years, driven largely by the rollout of 5G, the challenge for enterprises is twofold. On the other, they have to find ways to tailor them to get the best out of each platform, without compromising on their messaging or brand values.

Customer Journeys 124

Customer Journeys Multi-Channel Strategy Omni-Channel 124

BirdEye

DECEMBER 26, 2023

Brand salience is understanding customer preferences for a brand over competitors within a specific category. Brand awareness measures the brand recognition of distinctive brand assets, like a logo or brand name. Brand awareness helps your brand build and establish a strong presence within the market.

Brands 105

Brands Social Media Competitive Advantage Analysis 105

CSM Magazine

JANUARY 17, 2024

It tracked current trends in video streaming and how businesses are leveraging this power to capture audience interest, and convert it to revenue. From the audience perspective, customers use it to keep updated about the latest products, brands and deals. The ideal video provides a space to present your brand values.

Video 52

Video Communication Training Social Media 52

Alida

OCTOBER 1, 2018

For BuzzFeed, finding emotional connections to the content they create and share is?fundamental?to Jonah Peretti, the founder of BuzzFeed, has tasked the company to not only drive human connection, but find ways to monetize the work they do as well. fundamental?to to their success. with members?while while gathering?insight?quickly.

Engagement 189

Engagement Tips Advertising Innovation 189

BirdEye

DECEMBER 5, 2023

Focus on sharing content that adds value, joining discussions, and building a community around your brand. This gets your name out there and creates a connection with your target audience. Monitoring sales and revenue trends See if there’s a link between your reputation efforts and your sales.

Brands 110

Brands Management Social Media Analytics 110

SurveySparrow

OCTOBER 25, 2023

Read More: How to Create the Perfect Brand Name? Marketing is like a bridge between your brand and your customers. It’s the art and science of connecting with people, understanding their needs, and offering solutions that make their lives better. Opening New Horizons A strong brand is an asset when expanding your business.

Brands 52

Brands Strategy Marketing Social Media 52

CloudCherry

JULY 25, 2018

75% feel it is one of the most important components of their brand value, compared with 46% on average and 21% among low-performing firms.”. Putting the customer ahead of maximizing efficiency is a common trend for Iconic firms. Social responsibility. “75% They prioritize being responsible global citizens. “A

Technology 170

Technology Brands Customer Experience Omni-Channel 170

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Missed comments can quickly spiral into reputation issues.

Social Media 59

Social Media Multi-Channel Tips Brands 59

Call Experts

FEBRUARY 19, 2020

Improving this experience is about developing an emotional connection to create a brand perception of your company. CX directly correlates to lifetime value, building a healthy relationship with your customers ensures long term returns for your business. The Value of an Optimized Customer Experience. Self-Service Tools.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

BirdEye

OCTOBER 5, 2023

Example of brand perception research done right: A fashion retailer conducts annual brand perception research, tracking brand awareness, customer loyalty, and purchase intent. The company identifies trends by comparing data over several years, allowing it to adapt marketing strategies based on changing customer perceptions.

Examples 64

Examples Measurement Brands How To 64

C Space

DECEMBER 2, 2021

Rita Felder, Director, Mercedes-Benz Brand and Marketing Strategy. Our goal is to strengthen the long-term emotional connection to our brands by creating a holistic luxury experience across all touchpoints of the customer journey.”. When developing brand marketing measures, we rigorously align ourselves with these motivations.

Innovation 52

Innovation Automotive Fashion Social Media 52

SurveySparrow

AUGUST 25, 2023

Utilize data analytics to identify patterns and trends in customer behavior. Personalization can foster loyalty and keep customers coming back for more by forging emotional connections. 4 Seamless Omnichannel Experience: Connecting the Dots Customers interact with brands through various channels, both online and offline.

Tips 52

Tips Customer Experience Social Media Self Service 52

SurveySparrow

JANUARY 6, 2023

A brand’s values are utilized for communicating identity and personality in the marketplace and connecting with consumers. A brand’s ideals should always be an authentic reflection of the enterprise that established it. Your brand’s key beliefs will determine how it achieves this. Consistency: .

Brands 52

Brands Strategy Advertising Competitive Advantage 52

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. In fact, 95% of consumers take customer service into consideration when making purchases and more than half (62% of US consumers) say they would switch brands after a poor experience. .

Tips 52

Tips Customer Service Effort Score Customer Service Training 52

Magellan Solutions

AUGUST 29, 2021

Magellan Solutions ‘ then takes a step further with your UCG by: Promoting brand values. It’s vital to define what your brand stands for and what your values are. . Whatever your brand values , UGC is one way to connect with people who believe in the same values.

Brands 52

Brands Multi-Channel Fashion ROI 52

BirdEye

DECEMBER 5, 2023

Focus on sharing content that adds value, joining discussions, and building a community around your brand. This gets your name out there and creates a connection with your target audience. Monitoring sales and revenue trends See if there’s a link between your reputation efforts and your sales.

Brands 64

Brands Management Social Media Analytics 64

BirdEye

JANUARY 11, 2023

These tools can help you create content ahead of time, identify what topics are trending with followers, and measure your success on each platform. This will lead to more meaningful connections between the business and the customer. Before typing, take a deep breath and remind yourself of your brand values and principles.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

BirdEye

APRIL 13, 2023

Service-based businesses, such as law firms or financial advisors, can generate leads and connect with potential clients using Facebook’s lead-generation ads. Some popular use cases for Twitter ads are: B2B companies can connect with potential partners or clients and share industry news and insights.

Social Media 98

Social Media Advertising Video Fashion 98

BirdEye

FEBRUARY 28, 2023

They’ll also make sure all posts, comments, and interactions align with your company’s brand values and goals. From regularly interacting to staying ahead of social media trends , social media managers continuously work on improving user experience and transforming fans into loyal customers.

Social Media 98

Social Media Management Analytics Strategy 98

NetBase

JANUARY 28, 2019

Capitalize on Content Trends If you’re quick – and clever – enough you can take advantage of content trends by putting your own spin on popular memes, videos, or images. Monitoring social in real-time is crucial to identifying this type of content – but it only works if the trend is something your audience is into.

Analytics 56

Analytics Analysis Guidelines Video 56

ProProfs Chat

JULY 30, 2021

Be it a small or a big business, good brand perception is the common business goal. The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you?

Brands 111

Brands Net Promoter Score Social Media e-support 111

C Space

APRIL 28, 2021

But Disney+ managed to beat out Netflix in forging the emotional connection, which is so critical in Play, and for which Disney is so famous. In a year spent at home, starved of emotional connection you would imagine that streaming companies, which in many senses ‘keep us company’ would perform well in the eyes of consumers.

Entertainment 52

Entertainment Consumers Brands Connections 52

Qualtrics

DECEMBER 8, 2020

As it can be quantified into numerical values, it can be measured over and over, providing datasets. This data-driven approach to measuring brand equity would use the results to provide proof and insights on current performance, and predictions based on historical trends. How can we measure a brand’s financial value?

Measurement 59

Measurement Brands Net Promoter Score Social Media 59

SuiteCX

OCTOBER 4, 2017

It is important to understand your customers at an emotional level in order to understand and deliver value. The value of the journey map is to understand the challenge of the customer’s connected experience by thinking like your customer and creating connections where they need them. Business Process Redesign.

Customer Journeys 100

Customer Journeys Customer Experience How To Net Promoter Score 100

SuiteCX

OCTOBER 4, 2017

It is important to understand your customers at an emotional level in order to understand and deliver value. The value of the journey map is to understand the challenge of the customer’s connected experience by thinking like your customer and creating connections where they need them. Business Process Redesign.

Customer Journeys 100

Customer Journeys Customer Experience How To Net Promoter Score 100

SurveySparrow

NOVEMBER 20, 2020

Go with the Trends. If you want to keep your business relevant, then you have to go with the trends. Chatbots Boost Brand Values. Bot websites can boost your brand value by engaging with your customers in a friendly manner. This will help you to fulfill your customers’ expectations and raise the brand value.

Chatbots 52

Chatbots e-support Virtual Agent Brand Values 52

BirdEye

OCTOBER 6, 2023

Your brand reputation management should be your #1 marketing priority. In our digitally connected world, information spreads like wildfire. Reputational risk is potential damage to an organization’s image caused by negative publicity, scandals, or crises that can impact revenue, brand value, and stakeholder loyalty.

Strategy 59

Strategy Social Media Airlines Software 59

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. At Stella Connect, we believe the best and most effective coaching is coaching that is based on context. Align customer service training with brand values and goals. Put things in context.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

Stella Connect

NOVEMBER 9, 2021

As a result, the virtual customer support agent is the only human connection customers may have with your brand, empowering your agents to help drive customer loyalty and higher purchase rates. On the flip side, brands that fall short of this service standard are taking a big gamble. appeared first on Stella Connect.

Customer Service 87

Customer Service Poor Customer Service Contact Center Training 87

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 billion , Louis Vuitton is the world’s most valuable luxury brand. With a business model that for years was doggedly entrenched in a brick and mortar business model, luxury brands are feeling the pinch from both coronavirus travel restrictions and shifting consumer purchasing trends.

Consumers 59

Consumers Meeting Brands Ecommerce 59