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How 3 CX Trends Compare from North America to Asia-Pacific in 2022

InMoment XI

Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions. These new CX trends were based on indirect and inferred data, as well as surveys across several industries. CX Trend #2: The Impact of Social Media Influencers.

Trends 493
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Innovate or Stagnate: Top 4 Customer Service Trends for 2024

Comm100

This blog will delve into the top four customer service trends that are expected to take center stage in 2024. From nuanced personalization powered by AI to the seamless experience of omnichannel, these trends are not mere shifts – they’re transformative forces. Now, it’s about being one step ahead.

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2022 EX Trends: The Top 2 Things Employees Must Have in Their Next Job

InMoment XI

We dove into that in our recent 2022 Experience Trends Report (you can check out the full findings here ), but we’re going to quickly cover two of those things here for you today. Supportive Culture Connection to Customer Experience. They want to feel a bold, human connection to your brand.

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Mastering the Retail CX Landscape: A Deep Dive into NPS Trends

InMoment XI

By Simon Fraser, InMoment + Kirstin Simons, NPSx by Bain & Company NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. It consistently outperforms the average across all NPS drivers.

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Top Priorities in Customer-Centric Contact Centers

Speaker: Tony Medrano, CEO of RapportBoost.ai

Leading contact center and technology experts will discuss trends in phone, chat, email, SMS and self-serve options in order to help our audience better connect with, retain and acquire customers. How contact center leaders and agents can reap the unique benefits of connecting with customers across all channels.

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Top 5 Customer Service Trends to Expect in 2023

Comm100

As new customer service trends arrive, service that was once considered exemplary might no longer meet the growing customer demand. To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations.

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Emerging Customer Experience Trends in 2023

Lumoa

And just like these new phrases have become commonplace now, new customer experience trends are popping up as well. Staying on top of trends means that your organization won’t fall behind. 7 Customer Experience Trends to Know in 2023 Here are seven trends that will keep your customer experience strategy on top. #1

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2021 Community Predictions

These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. 7 key trends to expect in 2021. 7 key trends to expect in 2021. Thorough analysis of the factors that have led to the emergence of these trends. Be prepared for 2021.

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Your Guide to Using Conversational Marketing to Drive Demand Generation

Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust. This guide will examine the market forces at play, shifting buyer trends, what conversational marketing is, how to leverage it, and the tactics involved in adopting conversational marketing for a B2B demand generation strategy.

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How to Maximize Customer Satisfaction Through Digital Channels

Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast

What steps occur before they are connected with an agent? Trends and best practices. Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? And are your customers utilizing AI? Customer preference and experience with AI.

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AI and Automation: Don't Get Caught in the Wake of Progress

Speaker: Brian Morin & Helena Chen from SmartAction

Key takeaways: Understand the nature of the 4th industrial revolution & the connection to contact centers. Why modern contact center leaders need a historical perspective on current trends. How much tension is real between progress & jobs? How AI is changing the role of both call center agents & contact center leaders.