Michel Falcon Experience

NOVEMBER 20, 2019

Employee engagement strategies are one way that I’ve built my business and career. My three core focuses are employee engagement, customer experience and company culture strategies to grow a business. Please know that our company has nearly 200 employees so I’ve seen this firsthand. She is already engaged!

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Employee Engagement Engagement Culture Guest Experience 89

CX Journey

JULY 13, 2017

Image courtesy of Pixabay Why is it so difficult to understand what employee engagement is all about? It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low. It's great that there's an ongoing spotlight on employee engagement because it's still at an all-time low.

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Employee Engagement Engagement Rewards Programs Airlines 128

CX Journey

DECEMBER 11, 2018

I still love to hold and read physical books (as opposed to audible, Kindle, etc.). I don't know how many books I added to my library this year, but it was a lot. I read the first two books on cross-country travel last week, with time to spare for chatting with my seatmates. (In Image courtesy of Pixabay What's in your library?

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Leadership Guidelines Travel Culture 151

Russel Lolacher

OCTOBER 24, 2022

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. Service Culture Book.

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Employee Engagement Engagement How To Survey 52

Oracle

MAY 1, 2020

Many companies are now navigating how to not only keep operations running smoothly, but also how to maintain employee engagement and a positive workplace culture. Happy employees are also the key factor in acquiring and keeping happy customers. ” Company recipe book. So many people are now at-home cooks!

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Employee Engagement Tips Engagement Exercises 100

Integrity Solutions

APRIL 16, 2021

Building a customer-centric culture is more challenging than you might initially think. But every organization has the ability to build a strong customer-centric culture- and it doesn’t have to be complex. And that one thing is something they absolutely can control: building and maintaining a customer-centric, mission-driven culture.

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Customer Centricity Culture Competitive Advantage Customers 121

Michel Falcon Experience

FEBRUARY 12, 2019

In this video I’m going to share three employee engagement training strategies that I use in my business. The first is how your employee onboarding strategy has been built out. Use this opportunity not just to train your new team member but to engage them into your people first culture. There you have it!

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Employee Engagement Training Engagement Strategy 60

Wired and Dangerous

OCTOBER 30, 2014

and abroad since my book’s publication, including company leaders who use the books in management development training. Continued interest in applying internal marketing to engage employees is more than a matter of economic recovery; it’s an international business strategy. These challenges are not insurmountable.

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Employee Engagement Engagement How To Communication 127

Beyond Philosophy

NOVEMBER 17, 2014

Keeping employees happy and motivated is an agenda item that is on everyone lips, but little action seems to be happening. As a result, Employee Engagement is slipping as well, which is a problem for Customer Experience. What Walmart and Google Show Us About Employee Engagement. Take Walmart as an example.

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Employee Engagement Engagement ROI Course 164

Confirmit

JULY 10, 2017

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement. ’s top 101 experts on Employee Engagement. This video and the rest of the series will no doubt help you and your team take your organization to the next level.

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Employee Engagement Culture Video Engagement 40

Michel Falcon Experience

NOVEMBER 18, 2019

In this video, I describe my People-First Culture. I hope you enjoy and subscribe to my blog to stay up-to-date on company culture, employee engagement, and customer experience strategies! Follow me on LinkedIn and pick up a copy of my book! BOOK — [link]. The post What is People-First Culture?

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Culture Employee Engagement Video Strategy 60

Michel Falcon Experience

FEBRUARY 11, 2020

THE PEOPLE FIRST CULTURE ERA. (I Watch this video if you want to learn how to build a brand that’s admired by customers, employees and communities alike. Are you interested in improving your company culture, employee engagement, and customer experience? I may have a bias towards this era).

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Culture Customer Experience Employee Engagement Course 88

Russel Lolacher

APRIL 24, 2023

In this episode of Relationships at Work, Russel chats with author, consultant and former WD-40 CEO Garry Ridge on how learning moments for leadership are integral to the success of culture change. The ingredients in properly changing a culture. What was the culture like when you first got there? And I’m not done yet.

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Culture Leadership Employee Engagement Consulting 52

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. I learned this from a couple of different chiefs, over in Colorado, so they started a book club.

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Culture Connections Leadership Communication 98

Michel Falcon Experience

MARCH 5, 2020

2️⃣How To Coach Middle Management On Culture and Core Values. 3️⃣ How To Create and Maintain Culture Across Multiple Locations and Shift Workers CLICK HERE FOR APPLE PODCAST! Are you interested in improving your company culture, employee engagement, and customer experience?

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Culture Management How To Employee Engagement 78

Michel Falcon Experience

APRIL 15, 2020

Building a company culture of truth is a key priority for me and something I’m speaking candidly about. When I attend events to be a company’s company culture, employee engagement and customer experience keynote speaker , I share examples of how to build and lead a team. Building the Company Culture of Truth.

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Culture Company How To Employee Engagement 103

ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Create a positive customer-centric culture amidst the support team. Customer Service Books on Leadership.

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Customer Service Handbook Customer Satisfaction Loyalty 85

Comm100

SEPTEMBER 22, 2016

“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. ” – Charles W.

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Customer Service Case Study Gamification Culture 100

Michel Falcon Experience

FEBRUARY 6, 2019

Hey Everyone, Above is my video on how to transform your company culture in 2019. If you prefer to read my company culture strategies, check out the transcript below. In this video I’m going to share seven company culture strategies that you may have never considered to transform your company culture.

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Culture Examples Company How To 76

Chadwick Martin Bailey

MAY 12, 2020

We’re proud to say that our culture is stronger than ever and in the spirit of openness, we’re sharing creative ways to building and maintaining our bonds: “Very productive day for Nala” - Mike Helms, Research Manager. One secret to CMB’s strong and enduring culture? CMB’s culture continues to thrive even with the close of our offices.

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Culture Social Media Video Conference 59

Customer Bliss

AUGUST 10, 2018

The following excerpt is from my third book, Chief Customer Officer 2.0, Below, I share a “My Rock, My Story” snippet – which is one of many featured throughout the book. We are also using our customer room as a cultural space to onboard new employees. #CX #CustExp Click To Tweet. Building Our Customer Room.

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Employee Engagement Company Chief Customer Officer Engagement 111

Aveus

AUGUST 22, 2017

Which comes first, customer or employee experience? Both promise greater employee engagement and enhanced financial performance. In fact, Gallup has found that fully 70% of employees do not feel engaged at work while Satmetrix reports that industry Net Promoter Scores have not improved in the last five years.

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Culture Net Promoter Score Employee Experience Effort Score 100

COPC

MARCH 11, 2024

Have we considered current research showing that at-home employees are more satisfied than those required to go into an office? Have we explored the tools available to create a performance-driven culture for at-home employees as we do with their in-office counterparts? See Figure 2. How can I make sure this is true?

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Call Center Gamification Contact Center Training 98

SurveySparrow

DECEMBER 19, 2019

Today SurveySparrow, the makers of your favourite online survey software , had the opportunity to chat with employee experience expert David Zinger about his involvement in the world of EX. David is both a prolific author and the founder of the 7200 member Employee Engagement Network. Let’s jump into the interview then.

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Employee Engagement Engagement Employee Experience Survey 52

Beyond Philosophy

APRIL 15, 2019

Defining and managing your customer service culture is a significant issue for many organizations. Today we share some important considerations for establishing your customer service culture as well as the best practices of the leading customer service organizations. After all, Suttle says, your culture is not just words on a page.

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Culture Customer Service Leadership Airlines 114

Beyond Philosophy

SEPTEMBER 10, 2015

It seems most organizations have a Customer Experience program and an increasing number have started Employee Engagement programs. Because the experience you give your Customers is the same experience you should give your employees. Employee engagement is the latest buzz phrase in the industry.

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Employee Engagement Engagement Employee Experience Retail 60

Daniel Group

MARCH 28, 2019

Proper training provides employees with the confidence they need to engage customers. The book Human Sigma shows that emotionally satisfied customers versus reasonably satisfied customers are more likely to become loyal customers. We are presently in a culture where the bar has been raised to secure and maintain loyal customers.

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Employee Engagement Training Engagement Touchpoint 40

ShepHyken

SEPTEMBER 4, 2023

Top Takeaways: There is a gap between how leaders perceive employee engagement and how employees actually feel. According to Gallup research , 70% of employees are disengaged at work. Plus, Shep and Chris discuss what happens when egos are removed from the leadership with examples from Aretha Franklin to book retailers.

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Leadership How To Culture Employee Engagement 82

Michel Falcon Experience

JANUARY 20, 2020

.” Are you interested in improving your company culture, employee engagement, and customer experience? Are you interested in improving your company culture, employee engagement, and customer experience? If so, my online course, Team Operating System , may be your solution.

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Customer Service Employee Engagement Culture Course 78

Russel Lolacher

JUNE 27, 2022

In this episode of Relationships at Work, Russel chats with multi-time best selling author, researcher and international Hall of Fame speaker Eric Chester on the ingredients to an on fire workplace culture that solves the employee retention problem. The seven pillars for a great workplace culture. Youtube Channel. KEY TAKEAWAYS.

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Culture Employee Experience Multi-Channel Course 52

Beyond Philosophy

DECEMBER 5, 2017

However, there is little proven direct causation, the specific, defined linkage of employee thinking and behavior to customer loyalty and advocacy. Company goals now include building a corps of employees who perform at proactive, customer-centric levels beyond engagement and satisfaction.

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Employee Engagement Engagement Consulting Culture 68

Michel Falcon Experience

JANUARY 23, 2020

In Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. On this episode of Breaking it Down, Sunny and I tackle: 1️⃣How To Measure Your Company’s Culture.

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Employee Engagement How To Culture Course 78

Bill Quiseng

MARCH 15, 2022

And be sure to read her book, Built to Win. Details of the book are linked at the end of this post. As I was writing my latest book, Built to Win , I wanted to be sure to incorporate the notion that it’s important to design a customer-centric culture because there are clear outcomes to doing so.

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Culture Customer Centricity Competitive Advantage Hospitality 103

Michel Falcon Experience

JANUARY 9, 2020

On Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. How To Engage Remote Employees. Tipping Culture In Non-Traditional Tipping Jobs. I HAVE NOT BEEN PREPPED.

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Engagement How To Sports Employee Engagement 78

ShepHyken

SEPTEMBER 18, 2018

Give Employees What They Crave Most. Shep Hyken sits down with Gregg Lederman to talk about his new book, Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday. They can increase employee happiness and motivation. The first result is employee engagement. How long does employee recognition take?

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Employee Engagement Culture Leadership Engagement 122

Kerry Bodine

JANUARY 18, 2021

There’s even a verb associated with this process — as in, “Would you consider blurbing our book?”. I was super excited (and nervous) to hop on the phone with him and to hear his thoughts on this book that I’d spent countless hours working on during the preceding months. And I can still remember the call like it was yesterday. “I

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Comparison Culture Groups Customers 227

Michel Falcon Experience

FEBRUARY 20, 2020

Here’s What You’ll Learn: How to Increase Employee Engagement Amongst Remote Teams Customer Experience and On-Boarding New Clients How To Balance Sales and Customer Experience. Are you interested in improving your company culture, employee engagement, and customer experience? DON’T FORGET!

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Sales How To Customer Experience Employee Engagement 78