Michel Falcon Experience

NOVEMBER 20, 2019

Employee engagement strategies are one way that I’ve built my business and career. My three core focuses are employee engagement, customer experience and company culture strategies to grow a business. Please know that our company has nearly 200 employees so I’ve seen this firsthand. She is already engaged!

Employee Engagement 89

Employee Engagement Engagement Culture Guest Experience 89

COPC

DECEMBER 3, 2021

As an organization one of the most important factors to consider when looking at employee retention is employee engagement. Employee engagement goes beyond your employee’s happiness and instead looks at the commitment level of the employee. The same applies for your employee engagement.

Employee Engagement 52

Employee Engagement Engagement Communication Customer Experience 52

Michel Falcon Experience

FEBRUARY 12, 2019

In this video I’m going to share three employee engagement training strategies that I use in my business. The first is how your employee onboarding strategy has been built out. Use this opportunity not just to train your new team member but to engage them into your people first culture. There you have it!

Employee Engagement 60

Employee Engagement Training Engagement Strategy 60

Wired and Dangerous

OCTOBER 30, 2014

and abroad since my book’s publication, including company leaders who use the books in management development training. Continued interest in applying internal marketing to engage employees is more than a matter of economic recovery; it’s an international business strategy. And it’s easier than you think!

Employee Engagement 127

Employee Engagement Engagement How To Communication 127

Beyond Philosophy

NOVEMBER 17, 2014

Keeping employees happy and motivated is an agenda item that is on everyone lips, but little action seems to be happening. As a result, Employee Engagement is slipping as well, which is a problem for Customer Experience. What Walmart and Google Show Us About Employee Engagement. Take Walmart as an example.

Employee Engagement 164

Employee Engagement Engagement ROI Course 164

InMoment XI

AUGUST 17, 2023

Here are some strategies to leverage employee experience: Focus on Employee Engagement: Actively engage employees by involving them in decision-making processes, recognising their contributions, and fostering a collaborative and inclusive culture. Book your meeting today

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

Beyond Philosophy

DECEMBER 8, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Case Study 142

Case Study Employee Engagement Study Engagement 142

Alida

APRIL 28, 2016

The saga between the Silicon Valley writer and the marketing automation software company dominated tech publications this month as Lyons’ new book, Disrupted: My Misadventure in the Start-up Bubble , was released. If the image that you project doesn’t accurately reflect your culture, current and former employees will call you out.

Employee Engagement 100

Employee Engagement Culture Engagement Handbook 100

ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Customer Service Books on Leadership. Books on Team Building and Leading. So, let’s get started!

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

SurveySparrow

DECEMBER 19, 2019

Today SurveySparrow, the makers of your favourite online survey software , had the opportunity to chat with employee experience expert David Zinger about his involvement in the world of EX. David is both a prolific author and the founder of the 7200 member Employee Engagement Network. Let’s jump into the interview then.

Employee Engagement 52

Employee Engagement Engagement Employee Experience Survey 52

Comm100

SEPTEMBER 22, 2016

“Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. ” – Charles W.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Daniel Group

MARCH 28, 2019

Companies do not capitalize on the opportunity to emotionally satisfy their customers because their employees are often not properly trained to service and interact with their customers. Proper training provides employees with the confidence they need to engage customers. Emotionally Satisfied Vs. Rationally Satisfied Customers.

Employee Engagement 40

Employee Engagement Training Engagement Touchpoint 40

Happy or Not

APRIL 23, 2018

Each year, nearly four billion passengers travel through airports worldwide, and whether your vacation destination is domestic or international, the time to start booking is now. The post The Search for HR’s Holy Grail: Increasing Employee Engagement and Improving Performance appeared first on HappyOrNot.

Employee Engagement 57

Employee Engagement Engagement Travel Tips 57

Beyond Philosophy

SEPTEMBER 10, 2015

It seems most organizations have a Customer Experience program and an increasing number have started Employee Engagement programs. Because the experience you give your Customers is the same experience you should give your employees. Employee engagement is the latest buzz phrase in the industry.

Employee Engagement 60

Employee Engagement Engagement Employee Experience Retail 60

Confirmit

JULY 10, 2017

Welcome to the first of a series of videos on Employee Engagement, Culture, and the Best Practices on each of the key drivers of engagement. ’s top 101 experts on Employee Engagement. For five years running, he has been honored on Inc. Magazine’s top 101 Leadership Speakers in the world, as well as Inc.’s

Employee Engagement 40

Employee Engagement Culture Video Engagement 40

Customer Bliss

AUGUST 10, 2018

The following excerpt is from my third book, Chief Customer Officer 2.0, Below, I share a “My Rock, My Story” snippet – which is one of many featured throughout the book. #CX #CustExp Click To Tweet. Building Our Customer Room. How to Build Your Customer-Driven Growth Engine.

Employee Engagement 111

Employee Engagement Company Chief Customer Officer Engagement 111

Beyond Philosophy

DECEMBER 5, 2017

In content we’ve produced (webinars, white papers, posts, and a new book on the subject) the concept and value of employee ambassadorship, functioning within more humanistic and proactive organizations, has been fully laid out.

Employee Engagement 68

Employee Engagement Engagement Consulting Culture 68

Bold360

DECEMBER 4, 2019

Whether your December is filled with cold weather, holiday travel, or a little bit of both – the one thing that can help break up those cold days or long car/plane/train rides is settling down with a good book. Chris Savio and I have put together our top 5 Customer Experience (CX) books that will transform your customer experience.

Customer Experience 40

Customer Experience Travel B2C Case Study 40

Customer Enthusiast

NOVEMBER 12, 2014

Covey’s perennial book, The 7 Habits of Highly Effective People was published. Over the past decade or so, when I’m asked for business book recommendations and suggest this title, I detect disappointment and a casual dismissal of the book. If it’s the latter, then that book is indeed Covey’s 7 Habits.

Customer Service 79

Customer Service Employee Engagement Exceptional Customer Service Hotels 79

Beyond Philosophy

JULY 12, 2016

Earl Sasser, and Leonard Schlesinger in 1994 in Harvard Business Review, and in a 1997 book by the last three authors, can essentially be explained as follows: It is a theory of business management which links employee satisfaction to customer loyalty and profitability. Employee Engagement: The Domino Effect on Customers.

Employee Engagement 60

Employee Engagement Connections Engagement Loyalty 60

CX Accelerator

DECEMBER 31, 2018

Yes, it is an extremely difficult thing to achieve…but putting the effort to develop this type of culture is the greatest thing we can do to enhance both the Employee Experience and the Customer Experience. From Jeff Toister: Books To Read: Ken Blanchard's Whale Done. From Erica Marois: I like Karin Hurt’s Book Winning Well.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

Qualtrics

MARCH 24, 2021

Here are 21 must-read books on how to build it within your organization and encourage everyone to feel safe and supported so they can be their authentic selves. Our 2021 Employee Experience Trends report highlighted belonging as the new top driver for employee engagement. So You Want to Talk About Race. By Ijeoma Oluo.

How To 26

How To Employee Experience Employee Engagement Analysis 26

Michel Falcon Experience

FEBRUARY 20, 2020

Here’s What You’ll Learn: How to Increase Employee Engagement Amongst Remote Teams Customer Experience and On-Boarding New Clients How To Balance Sales and Customer Experience. Are you interested in improving your company culture, employee engagement, and customer experience? DON’T FORGET!

Sales 78

Sales How To Customer Experience Employee Engagement 78

Michel Falcon Experience

JANUARY 20, 2020

.” Are you interested in improving your company culture, employee engagement, and customer experience? Are you interested in improving your company culture, employee engagement, and customer experience? Click this link to book a call with me directly to learn if the course is right for you and your company.

Customer Service 78

Customer Service Employee Engagement Culture Course 78

ShepHyken

OCTOBER 30, 2023

Employee engagement is crucial for maintaining a high level of service for any company or brand. In industries like cruising, where employees live and work together, fostering a positive work environment is essential to ensuring that employees wake up each day ready to deliver exceptional customer service. .”

Hospitality 73

Hospitality Exceptional Customer Service Employee Engagement Hotels 73

COPC

MARCH 11, 2024

Overall Employee Engagement Are we creating a welcoming environment for new hires? Employee Engagement Services can help your organization pinpoint the main factors contributing to employee satisfaction and retention. Are we reinforcing new hire training on the floor and identifying gaps in training design?

Call Center 98

Call Center Gamification Contact Center Training 98

CX Journey

NOVEMBER 8, 2017

Image courtesy of Pixabay Why is employee engagement at an all-time low? Why are employees constantly looking for better opportunities? When you think about those questions, combined with what I wrote in my post on Employee Engagement: A Confluence of Passion and Purpose. Why is turnover as high as it is?

Leadership 182

Leadership Employee Engagement Culture Engagement 182

Genroe

JUNE 25, 2015

By introducing eNPS at the same time as NPS, employees can see how the process works, from the inside, so to speak. It will also allow you to keep a track of employee engagement over the long term. Share insights with customers and employees. Now staff were booking meetings and taking on tasks of their own accord.

Employee Engagement 40

Employee Engagement Feedback Engagement Net Promoter Score 40

Michel Falcon Experience

JANUARY 23, 2020

In Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. Are you interested in improving your company culture, employee engagement, and customer experience? BREAKING IT DOWN EPISODE 2 FT.

Employee Engagement 78

Employee Engagement How To Culture Course 78

Uniphore

JANUARY 24, 2022

Agent assist software builds agent engagement and proficiency with live call center coaching, training and process optimization. Agent Engagement Matters. With agent attrition racking up an estimated $91 billion* globally, the true cost of employee disengagement is too high to ignore. Get Your Copy Now. Learn More.

Call Center 130

Call Center Average Handle Time Telecommunications eBook 130

Michel Falcon Experience

JANUARY 9, 2020

On Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. Are you interested in improving your company culture, employee engagement, and customer experience? BREAKING IT DOWN EPISODE 1 FT.

Engagement 78

Engagement How To Sports Employee Engagement 78

ShepHyken

OCTOBER 30, 2023

Employee engagement is crucial for maintaining a high level of service for any company or brand. In industries like cruising, where employees live and work together, fostering a positive work environment is essential to ensuring that employees wake up each day ready to deliver exceptional customer service. .”

Hospitality 67

Hospitality Exceptional Customer Service Employee Engagement Hotels 67

PeopleMetrics

APRIL 30, 2021

The key lies in how those experiences are designed and managed internally through things like survey design, program configuration, employee engagement and more. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. What does world-class customer experience look like? FOLLOW US ON SOCIAL!

Customer Experience 133

Customer Experience CEM Employee Engagement Tips 133

Michel Falcon Experience

JANUARY 30, 2020

Are you interested in improving your company culture, employee engagement, and customer experience? Click this link to book a call with me directly to learn if the course is right for you and your company. If so, my online course, Team Operating System , may be your solution.

Social Media 78

Social Media Customer Experience Employee Engagement Course 78

CX Journey

SEPTEMBER 9, 2014

In response to my recent post, A Culture of Distrust , Richard Fagerlin reached out to me about his book Trustology : The Art and Science of Leading High-Trust Teams. The book is about employee engagement through trust relationships, or in a nutshell, building a culture of trust. Ernest Hemingway.

Effort Score 194

Effort Score Employee Engagement Guidelines Culture 194

Michel Falcon Experience

JANUARY 16, 2020

Are you interested in improving your company culture, employee engagement, and customer experience? Click this link to book a call with me directly to learn if the course is right for you and your company. .” This is something I’m going to be sharing within my keynotes and workshops in 2020!

Customer Service 78

Customer Service Employee Engagement Course Culture 78

ijgolding

FEBRUARY 5, 2018

This year, Ian Golding (that’s me), will officially become the author of a book. We have proven that the MRI aligns culture with business performance, customer perception and employee engagement. Also get a copy of their Award Winning Book, The Customer Culture Imperative here: [link].

Culture 264

Culture Measurement Customer Centricity Hotels 264