SurveySparrow

FEBRUARY 7, 2024

Net promoter score is crucial for measuring patient satisfaction and loyalty in the healthcare industry. This is precisely why this topic needed a blog! Healthcare Net Promoter Score measures the likelihood of patients recommending a healthcare provider’s services to friends or family. Do you see the power of advocacy?

Net Promoter Score 52

Net Promoter Score Healthcare NPS Effort Score 52

BirdEye

SEPTEMBER 23, 2022

They can be the difference between a patient choosing your practice or choosing a competitor instead. In this blog, we’ll provide some helpful tips on how to get started with dental reputation management. In fact, a recent study found that 86% of patients read online reviews before picking a dentist. Building trust.

Management 98

Management Competitive Advantage Feedback Survey 98

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Through this marketing channel, dentists can expect to gain greater loyalty from their existing patients as well as attract new patients looking for a reliable provider.

Social Media 96

Social Media Guidelines Video Entertainment 96

BirdEye

OCTOBER 4, 2022

Choosing a healthcare provider requires a lot of trust from a patient. Nowadays, patients can turn to online reviews when trying to find the right doctor for them. That’s why doctor reputation management is an important part of bringing in more patients to your practice. Your patient reviews. Studies show that 60.8%

Management 98

Management Social Media Healthcare Effort Score 98

SurveySparrow

AUGUST 14, 2023

Picture this scenario: A patient walks into a healthcare facility, not merely seeking medical attention but yearning for empathy, efficient communication, and a seamless experience from start to finish. They understand the emotional and physical challenges patients may be facing and provide support and comfort. Let’s explore!

Healthcare 52

Healthcare Customer Experience Wait Times Feedback 52

Inbenta

NOVEMBER 3, 2022

In this blog post, we’ll explore the key benefits and use cases of healthcare chatbots and why healthcare companies should invest in chatbots right away. By implementing Inbenta’s AI Chatbot, they boosted staff morale and improved patient experience significantly. Million in 2021 and is projected to reach USD 943.64

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

BirdEye

JULY 27, 2023

You have to use more dynamic ways of marketing to reach more patients and make your medical practice popular. In this blog, we’ve shared 13 marketing strategies for doctors to nurture your medical practice in 2023. Promote Your Medical Practice Seamlessly Birdeye has helped many medical practices improve their patient engagement.

Strategy 52

Strategy Marketing Social Media Healthcare 52

PeopleMetrics

OCTOBER 19, 2021

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. Discover our award-winning Customer Experience (C X) blog: [link]. In this PeopleMetrics LIVE! Watch on YouTube. ? ? ?. TRANSCRIPT: COMING SOON. ? ? ?.

Video 118

Video Feedback Survey CEM 118

SurveySparrow

MARCH 5, 2024

In this blog post, we will learn more about executive dashboards and how different industries use them for industry-specific dashboard solutions. Healthcare Industries: A patient’s journey starts well before they reach out to or enter the healthcare system. Ultimately, an ailing patient desires more than just satisfactory care.

Industry 52

Industry Net Promoter Score Hospitality Healthcare 52

Alida

MAY 18, 2017

Value-based care is more than a buzz term in health care today—it’s a mandate that has now become a baseline expectation for both patients and regulators. These five tips can help health care organizations add more value to the experience patients can expect at the provider’s clinic or facility. Improve patient engagement.

Tips 133

Tips Social Media Retail Healthcare 133

PeopleMetrics

APRIL 15, 2021

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. The best VoC programs use both.

Survey 118

Survey Net Promoter Score Voice of Customer Measurement 118

BirdEye

NOVEMBER 28, 2023

A remarkable 49% increase in customer feedback from review sites, all within just six months. In this blog, we’ll explore the importance of the reputation management industry and provide an in-depth analysis of the sectors where reputation management is a must for success. Bad press or negative feedback? The result?

Industry 59

Industry Management Healthcare Hospitality 59

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Receiving parties might be confused about where and how to give final approval or note feedback.

Social Media 109

Social Media Multi-Channel Software Feedback 109

PeopleMetrics

APRIL 30, 2021

is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Discover our award-winning Customer Experience (CX) blog: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. sessions: [link].

Customer Experience 133

Customer Experience CEM Employee Engagement Tips 133

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. This blog discusses six ways to improve customer experience in healthcare. Therefore, customer service agent need to be empowered with better resources and knowledge, which will help them uncover patient pain points.

Healthcare 52

Healthcare Customer Experience Hospitality Self Service 52

BirdEye

OCTOBER 27, 2023

Have gated content For a deeper dive into these strategies, read through our detailed blog. Read the blog to find out how. Take customer feedback. Write eye-catching titles and useful, top-quality blogs. What to do: Create informative blog posts and engaging videos to transform these users into paying customers.

Strategy 59

Strategy Social Media Multi-Channel Advertising 59

PeopleMetrics

FEBRUARY 25, 2021

is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform. Discover our award-winning Customer Experience (CX) blog: [link].

Roadmap 108

Roadmap Management CEM Software 108

BirdEye

JULY 6, 2021

Your team members are busy delivering fantastic experiences – they most likely don’t have the time to manually collect social proof and customer feedback. With this integration, practices can automatically send out review requests, survey requests, and referral requests to patients after appointments. PointClickCare. OfficeMate.

Marketing 98

Marketing Software Apparel Survey 98

NICE inContact

NOVEMBER 28, 2018

Diffuse the situation by listening patiently to the customer’s grievance before responding. I really appreciate your feedback” . Increase an employee’s motivation to be positive by prioritizing fun, providing feedback and training, among other things. Listen: The first thing most angry customer callers want to do is vent.

Contact Center 121

Contact Center How To Call Center Tips 121

Experience Investigators by 360Connext

OCTOBER 2, 2018

Lead by sharing feedback from customers any way you can, and reinforce the importance of that feedback in every meeting. If you are this kind of customer experience leader, then you need to get comfortable being repetitive and patient. This post was written for, and a version originally appeared on the Clicktools blog.

Customer Experience 225

Customer Experience Customer Journeys Culture Leadership 225

Alida

AUGUST 27, 2018

In health care, delivering a patient experience that meets—even exceeds—expectations is just as critical as a good customer experience in retail. That’s why patient experience has become a big priority. Improving patient experience is an investment worth making. Challenge 1: Lack of leadership to drive patient centricity.

Hospitality 95

Hospitality Retail Leadership Study 95

ReviewTrackers

APRIL 2, 2020

Social media marketing can help healthcare organizations and marketers engage with patients, promote new relationships, and improve the reputation and credibility of doctors. According to research: 57 percent of patients decide where to get treatment based on a provider’s social media presence. Leverage patient reviews as testimonials.

Social Media 100

Social Media Healthcare Marketing Guidelines 100

Alida

DECEMBER 20, 2017

We’re wrapping up 2017 with a recap of the biggest stories of the year from the Vision Critical blog. Subscribe to the Vision Critical blog newsletter for more stories like these in 2018. Listening to car owners is a part of Hyundai’s DNA ,” Hyundai’s Elijah Kim revealed in a blog post. Insight-driven businesses take off.

Retail 154

Retail Study Innovation ROI 154

PeopleMetrics

NOVEMBER 9, 2021

Customer experience feedback and market research are not the same thing, BUT that doesn’t mean there aren’t parallels. In this session, we review how market research and customer experience feedback are converging and how you can use this convergence to get the most out of the feedback programs you run. Watch on YouTube. ? ? ?.

Marketing 71

Marketing Customer Experience CEM Feedback 71

BirdEye

AUGUST 28, 2020

Their secret: customer feedback. In this guide, we’ll explore the following: Why customer feedback is so crucial How you can get started with a winning customer feedback process How you can identify and fix operations issues. 3 reasons why customer feedback is your competitive advantage. Here’s why. Set measurable goals.

Competitive Advantage 75

Competitive Advantage Feedback Net Promoter Score Hospitality 75

PeopleMetrics

JUNE 10, 2021

Collecting customer feedback is one thing. Measuring and managing that customer feedback is quite another! In this session, we walk you through how the customer feedback management process works when you're using a customer experience management tool like PeopleMetrics as the central hub of your Voice of the Customer (VoC) program.

Feedback 71

Feedback Management CEM Customer Centricity 71

ReviewTrackers

DECEMBER 10, 2019

More than ever, patients are visiting multiple websites to find a new healthcare provider, and reviews are influencing their decisions. 85 percent of patients are not comfortable choosing a physician if more than 10 percent of that physician’s reviews have a one-star rating. In 2018, online reviews influenced 66.3 Vitals, 2013 ).

Healthcare 132

Healthcare Hospitality Insurance Comparison 132

BirdEye

NOVEMBER 10, 2023

Imagine a bustling mental health practice where patient demand is high. Prospective patients turn to online searches and reviews for the care they need. The blog post explores how Genesis Counseling Center harnessed the capabilities of Birdeye. A remarkable transformation in how they communicate and connect with their patients.

Communication 59

Communication Chatbots Conference Customers 59

PeopleMetrics

MAY 27, 2021

Your company is ready to build a customer-centric culture, and has committed to gathering and acting on customer feedback with a Voice of Customer program. is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. sessions: [link].

Survey 71

Survey Customer Experience Customer Centricity Voice of Customer 71

Feedbackly

JUNE 15, 2023

Negative feedback can be a bitter pill to swallow for businesses. Negative feedback isn’t necessarily a bad thing. But, the manner in which you handle negative feedback can make or break your business. A prompt response signals that your brand is attentive to customer grievances and takes negative feedback seriously.

Feedback 98

Feedback How To Customer Journeys Customers 98

PeopleMetrics

MAY 13, 2021

is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Discover our award-winning Customer Experience (CX) blog: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. sessions: [link].

Net Promoter Score 83

Net Promoter Score Strategy CEM NPS 83

PeopleMetrics

JUNE 28, 2021

is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Discover our award-winning Customer Experience (CX) blog: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. sessions: [link].

Strategy 77

Strategy Customer Experience CEM Customer Centricity 77

PeopleMetrics

JANUARY 19, 2018

This market shift, combined with increasing government regulation, decreasing amounts of face-time with physicians, and a barrage of multi-million dollar lawsuits, has led forward-looking healthcare and pharmaceutical companies to begin shifting their focus away from products and more towards their ultimate customer – the patient. The Future.

Customer Centricity 93

Customer Centricity Customer Experience Healthcare Multi-Channel 93

AWS Machine Learning

NOVEMBER 16, 2023

This is a joint blog with AWS and Philips. Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. Once deployed, model performance is continuously monitored.

Healthcare 87

Healthcare Government Innovation Training 87

PeopleMetrics

FEBRUARY 18, 2021

How To Close the Loop on Customer Feedback: Best Practices for 2021. Can customer feedback improve performance? Closing the feedback loop means that your organization has a process in place for reaching back out to customers who provide feedback about their recent experience (positive or negative!) Absolutely!

Feedback 62

Feedback How To Customer Centricity Loyalty 62

PeopleMetrics

MARCH 25, 2021

open-ends; unstructured feedback; verbatims) are incredibly valuable because they indicate WHY people feel the way they do. Good open-ended survey questions allow respondents to provide feedback in their own words via qualitative free-form written text fields. Discover our award-winning Customer Experience (CX) blog: [link].

Survey 62

Survey Analytics Analysis Measurement 62

PeopleMetrics

MARCH 18, 2021

is a free online session where experience measurement experts from our team answer YOUR questions about CX, EX, Pharma Patient Support Services and more. Discover our award-winning Customer Experience (CX) blog: [link]. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. sessions: [link].

Survey 62

Survey Customer Experience How To Voice of Customer 62