Lumoa

FEBRUARY 7, 2023

Analyzing the feedback that you do get can be overwhelming, especially when it’s coming from so many different sources. The term “Voice” is used in a metaphorical sense, as customers may not express their thoughts and feelings verbally or through traditional feedback channels.

Analysis 423

Analysis Data How To Customer Centricity 423

Lumoa

MAY 9, 2023

By leveraging sentiment analysis on customer feedback, businesses can understand and dig deep into the emotions of their customers, allowing them to identify and address pressing concerns, and fine-tune their products and services. In This Article: Why is Sentiment Analysis on Customer Feedback Important?

Analysis 208

Analysis Feedback Customer Experience Customers 208

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS).

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

Lumoa

JULY 17, 2023

User interface feedback and qualitative surveys Digitizing Customer Experience: A Key Step to Make Your Company Competitive The Connection between Digital Transformation and Customer Experience The term digital transformation refers to integrating digital technology into all aspects of a business. Optimizing your online presence 2.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Lumoa

JANUARY 19, 2023

This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services. Decide When and How to Collect Data and Feedback 4. Furthermore, customers remember their good and bad experiences with brands. In This Article: Preliminary Steps 1.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ShepHyken

NOVEMBER 29, 2019

Before Mark Zuckerberg revolutionized online communication with Facebook, the pace of feedback traveling via word-of-mouth was slow. Social media has empowered users to share instant feedback with their followers – and have those comments validated instantly. Own your customer experience with a custom-developed app.

Technology 130

Technology Customer Experience Social Media Multi-Channel 130

Totango

JUNE 21, 2023

We are thrilled to announce an exciting new product as part of our Composable Customer Success platform: Totango In-App ! Bridging the collaboration gap with Totango In-App Despite significant collaboration between CS teams and other departments, many leaders still feel that more can be done to improve cross-functional collaboration.

Communication 83

Communication Customer Success Customer Journeys Conference 83

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. Additionally, the voice of the customer encompasses both positive and negative feedback on a variety of topics.

Voice of Customer 236

Voice of Customer How To Feedback Return on Investment 236

GetFeedback

APRIL 30, 2018

Collecting customer feedback is essential if you truly want to understand the needs and expectations of your target audience. The Survey Logic tool makes it easy to create survey workflows that respond based on your visitor’s activity and how they answer your survey. Blog Surveys. In-App Surveys. Top 3 Marketing Surveys.

Survey 207

Survey Marketing Self Service Feedback 207

SurveySensum

NOVEMBER 29, 2023

To do that you should launch in app customer feedback with the help of a robust in app feedback tool that enables you to create in-app surveys , distribute them on multiple channels, and analyze them in real-time. But do you know how to actually collect feedback in the app?

Feedback 52

Feedback How To User Experience Survey 52

SurveySensum

JANUARY 26, 2024

Through insightful analysis, practical tips, and real-world examples, we aim to equip businesses with the knowledge needed to navigate and enhance their customers’ journey, leveraging the power of a robust customer feedback tool. Address negative customer feedback promptly and professionally.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

ShepHyken

JANUARY 11, 2019

This week we feature an article by Agi Marx who shares 3 ways to close the customer feedback loop to prevent churn and increase revenue. – Shep Hyken. What is the customer feedback loop? Customer feedback loop is the practice of responding to customers meaningfully when they leave feedback.

Examples 92

Examples Feedback Strategy NPS 92

Totango

AUGUST 16, 2022

Finally, we’ll review five of today’s top customer retention platform tools and what they can do to help you maintain more clients. Customer retention software is an app that promotes SaaS subscription renewals and reduces churn rates. The term refers to a function that several different types of software apps may serve.

Customer Retention 98

Customer Retention Software Customer Success CRM 98

Totango

APRIL 5, 2022

Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results. Combine NPS surveys with other apps for more powerful functionality. Generating survey reports.

NPS 101

NPS Software Net Promoter Score Multi-Channel 101

Totango

MAY 13, 2022

In this blog, we’ll provide a guide to choosing the right digital engagement platform for your business needs. Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. They can take several forms, including: In-app guides.

Customer Engagement 103

Customer Engagement Tools Engagement Knowledge Base 103

Totango

JANUARY 3, 2024

We were also named “Best Customer Success Tool” by the Customer Success Collective ! We were also named “Best Customer Success Tool” by the Customer Success Collective ! As we kick off 2024, it’s time to reflect on the past year and look forward to what the future holds for customer success. Plus, industry experts agree.

Software 111

Software Customer Success Innovation Report 111

BirdEye

JANUARY 17, 2024

In this blog, you’ll learn what social media approvals are, why having the proper social media post approval process in place is critical, and how to set yourself up for success while managing social profiles for multiple locations. Let’s dive in. Posting without guardrails in place is risky business.

Social Media 109

Social Media Multi-Channel Software Feedback 109

Comm100

FEBRUARY 6, 2024

From fitness apps that turn exercise into a game to work environments that use game-like rewards, this concept is everywhere and still spreading its wings. In this blog post, you will learn some of the most effective gamification strategies and how they can benefit your higher education students and overall teaching experience.

Gamification 100

Gamification Engagement System Feedback 100

Magellan Solutions

JULY 24, 2023

Content writers and copywriters are expected to produce high-quality blogs, social media posts, whitepapers, and other content forms, helping businesses capture the attention of their target audience. Let’s explore the different AI tools for writers and see how it improves content creation today.

Tools 98

Tools Social Media Guidelines Advertising 98

BirdEye

MAY 22, 2023

That’s why you need an easy-to-use scheduling app to stay on top of your schedules. In this blog post, we highlight the best scheduling apps that are perfect for appointment setting, are user-friendly, and offer multiple software integrations. Table of contents What is a scheduling app? Who uses scheduling apps?

Self Service 98

Self Service Software System Social Media 98

Totango

JULY 11, 2023

Continuous improvements like our recent launch of Totango In-App and integration of AI enabled tools are critical to these efforts and make it easier for teams to work together and drive customer outcomes more quickly. ” — Juan G., ” — Juan G.,

Customer Journeys 82

Customer Journeys Customer Success Sports Software 82

Totango

DECEMBER 20, 2023

With our last tool, everything was complicated, overly technical, and buggy. From streamlining customer interactions and optimizing business operations to supporting critical in-app communications , the Totango software makes connecting, integrating, and empowering cross-functional partners easy and valuable.

Report 108

Report Effort Score Customer Centricity User Experience 108

ShepHyken

NOVEMBER 15, 2019

Further, when you want customizable features such as artificial intelligence applications (see below), you don’t have to buy expensive enterprise tools or hire the technical experts required to use them. Any reports of the death of interactive voice response (IVR) as a customer service channel have been greatly exaggerated.

Self Service 92

Self Service Customer Experience Contact Center Interaction 92

Optimove

NOVEMBER 9, 2023

Thanks to recent shifts in data privacy regulations, including Apple’s app tracking transparency (ATT) and identifier for advertisers (IDFA) changes, the need for innovative, Customer-Led Marketing strategies has never been more urgent. Remember, CRM (Customer Relationship Marketing) marketing tools like Optimove are not solely for retention.

Tips 72

Tips Advertising CRM Innovation 72

ChurnZero

MARCH 10, 2023

After playing around with our new CS AI tool and gathering product tips and tricks from the industry at large, the above is what we produced as an introduction for this blog. Prompts make perfect The day-to-day of a CS professional is more dynamic and varied than one blog post prompt, but the basic tenets of AI writing are the same.

Examples 98

Examples Tips Customer Success Analysis 98

SurveySensum

AUGUST 3, 2023

This is where B2B SaaS feedback software comes to the rescue! By using such a tool, you can easily gather feedback from your customers, analyze it, and gain valuable insights into their experiences. This is just one reason that highlights the importance of using feedback software. What is B2B SaaS feedback software?

B2B 52

B2B Software Feedback NPS 52

SurveySensum

FEBRUARY 14, 2024

Through Employee Feedback , of course! Now, you’re probably wondering, “But how do I effectively gather and utilize this feedback?” ” — That’s where the right employee feedback tool comes into play. In this blog, we’re going to delve into the best employee feedback tools.

Tools 52

Tools Feedback Analysis Survey 52

SurveySensum

OCTOBER 9, 2023

QuestionPro is a survey and research software platform used for creating, distributing, and analyzing customer feedback in real-time. But every tool has its limitations. It’s not always guaranteed that a tool will grow with your business. That’s why, users have started seeking alternatives. Let’s get started.

Multi-Channel 52

Multi-Channel Analysis Survey Analytics 52

SurveySensum

NOVEMBER 10, 2023

You rely heavily on email and social media for customer feedback for your bookstore. Now, you are in desperate need of a more efficient way to collect feedback to improve your website and provide a better user experience. A robust website feedback tool. What are the best tools out there?

User Experience 52

User Experience Tools Feedback Analysis 52

ShepHyken

JUNE 8, 2018

We’re Lightricks , by the way, a company that’s behind the Enlight suite of creative apps on iOS: Photofox , Quickshot and Videoleap. Over Christmas, our Quickshot app was released with a bug that affected many users. The dissatisfaction you’ll be left with goes both ways: the cost of disappointed customers is high for companies, too.

Social Media 75

Social Media Video Case Study Customers 75

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

Totango

SEPTEMBER 22, 2023

As more cross-functional partners and their functional tools and data are integrated into CS software and the Totango ecosystem, this scaled motion of support becomes even more pertinent.

Multi-Channel 113

Multi-Channel Customer Success Omni-Channel Software 113

SurveySensum

FEBRUARY 6, 2024

The feedback from these surveys will help you prevent customer churn or resolve the issue from the core so that no one else jumps ship for the same reason. ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. So, what is a cancellation survey?

Survey 52

Survey Feedback User Experience Communication 52

SurveySensum

SEPTEMBER 18, 2023

This is what the in-app survey looks like. These surveys provide a unique opportunity to gather customer feedback right when they are interacting with your product. When conducted effectively, these surveys help you refine your app’s features and functionality. What is an In-App Survey?

Survey 52

Survey Gamification Hotels User Experience 52

SurveySensum

JANUARY 5, 2024

A fitness app team was analyzing its user interactions. Here’s what they did – They updated the app’s navigation, featuring workout plans and nutrition advice. These VoC insights are a powerful tool that unlocks what they love, want, and truly feel about products or services. Let’s dive in!

Knowledge Base 52

Knowledge Base Strategy e-support User Experience 52

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It also offers tagging and segmenting of feedback for actionable insights. But like any other great tool ever made, Delighted also has some drawbacks that hold it back.

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. However, despite its effectiveness, AskNicely has some drawbacks to consider.

Analytics 52

Analytics Net Promoter Score Survey NPS 52