Customer Bliss

NOVEMBER 9, 2017

We monitor trends to be sure we can be on top of “what’s happening next,” but honestly, there are also some core components of customer experience that will always be in place, which is why I continue to stress working within my framework of the five competencies. .

Trends 204

Trends Customer Experience Customer Insights Customers 204

Totango

JUNE 1, 2021

By sharing the insights of these multi-dimensional data streams across your enterprise, you increase accountability for the customer experience and create a customer-centered enterprise that is poised to effectively deliver customer lifetime value. Understanding Customer Success Data.

Customer Insights 69

Customer Insights Software How To Touchpoint 69

Opinionator

NOVEMBER 22, 2023

Cell-phone feedback offers huge […] The post Unveiling Customer Insights – How to gather customer feedback in fitness centers appeared first on Opiniator. Online complaints have a huge impact on fitness center survival rates. Feedback methods a comparison of traditional and modern feedback methods.

Customer Insights 52

Customer Insights Feedback Comparison How To 52

Forrester's Customer Insights

OCTOBER 6, 2023

And no, this blog post was not written by […] Generative AI continues to be the topic du jour, as businesses race to understand the technology for fear of being left behind. But what about consumers? Forrester is closely tracking this. I’ll be taking you through how consumers know, feel, and use Generative AI every quarter.

Consumers 56

Consumers Technology B2C Customer Insights 56

SAP Customer Experience

JUNE 6, 2022

This blog series discusses the concept of “Customer 360” and the benefits customers can get out of it. The main part highlights the Customer 360 views and capabilities within SAP Cloud for Customer (C4C). It lists common implementation challenges and gives some ideas on how to solve those. The series.

Customer Insights 64

Customer Insights Sales Customers How To 64

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Case Study 133

Case Study Comparison Analytics Study 133

Storyminers

NOVEMBER 17, 2016

Storyminers is quite proud to be included in Chattermill’s top 50 of their: The Top 100 Customer Experience Blogs You Need to Be Reading. They pooled together a list of over 300 blog sites and ranked them based on quality of content and relevancy to customer experience / technology. Thanks Chattermill!

Case Study 100

Case Study Comparison Analytics Study 100

Fox Metrics

AUGUST 14, 2020

That’s why in addition to our blog, we have rounded up the top 14 analytics websites that provide excellent insights, opinions, and latest information that can help you better leverage analytics in your company. FoxMetrics Blog 5. Moz Blog – Analytics 10. The Forrester Research Blog 11. Ocamm Razor’s blog.

Analytics 93

Analytics Data Social Media Analysis 93

Eptica

JANUARY 9, 2019

Date: Wednesday, January 9, 2019 Author: Anne-Claire Bellec - Marketing Director Reviewing 2018 – our top 10 blog posts from the year. At the Eptica blog we’ve looked at all of our posts from 2018 and come up with a top 10 of the most popular and topical, based on the number of views, comments and general feedback.

Average Handle Time 89

Average Handle Time Self Service Chatbots ROI 89

Forrester's Customer Insights

OCTOBER 4, 2023

The retail holiday season is already well underway, and to help you prepare for your busiest season, we’re kicking off our fifth annual “Holiday Prep” blog series.

Retail 56

Retail Trends Customers 56

SurveySensum

NOVEMBER 22, 2023

billion active social media customers. If you run a travel blog, for instance, post questions to gather feedback from your followers about their dream travel destinations. This is another way to invite customers to share their thoughts and preferences in a more private and personalized manner. And the best part?

Feedback 52

Feedback Customer Insights e-support Social Media 52

CX Journey

SEPTEMBER 24, 2015

Different businesses continue to use the term “Customer Insight” to mean different things. In our poll of over 100 customer insight leaders, only half considered data management or database marketing to be part of Customer Insight. The majority also had only research reporting into them, not analytics.

Customer Insights 80

Customer Insights Analytics Analysis Data 80

Beyond Philosophy

MAY 12, 2022

Try my podcast, The Intuitive Customer instead. We explore the many reasons why customers do what they do—and what you should do about it. The post Discovering Hidden Customer Insights in New Places is Critical for Future Success! Subscribe today right here. appeared first on CX Consulting.

Customer Insights 78

Customer Insights Contact Center Voice of Customer Analysis 78

Peter Lavers

SEPTEMBER 20, 2017

This is the first of two blog posts on the Customer Insight Leader blog, in which I set out why data is the new Marketing battleground and (in my second blog) how analytics are the weapons guidance systems needed to win the battle.

Customer Insights 53

Customer Insights Data Marketing Conference 53

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. NPS Best Practices Tip #1: Listen To Your Customers Understanding your customers is paramount in shaping your business strategy.

NPS 260

NPS Customer Centricity Tips Automotive 260

ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. 9 Well-Meaning Yet Harmful Phrases to Avoid with Customers. This article is a roundup of the not-so-obvious phrases you should avoid saying to a customer no matter how well-intentioned or deserved. How To Nail Implementation and Customer Success Handoffs.

Conference 98

Conference Chief Customer Officer Customer Success Software 98

ShepHyken

MARCH 29, 2019

Advanced retailers have come to a realization that their managers, or agents, should rather focus on direct communication with customers and/or a balanced pricing strategy. Technology augments their expertise by handling routine tasks, analyzing enormous amounts of data, and providing market and customer insights.

Retail 103

Retail Customer Experience How To Ecommerce 103

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. “In Click here to read the blog.

Customer Success 71

Customer Success Net Promoter Score Chief Customer Officer Metrics 71

ShepHyken

APRIL 19, 2019

Striking the delicate balance of garnering feedback from customers without negatively impacting their experience can be challenging – but the good news is that it’s not impossible. Taking a “less is more” approach to how you collect feedback can help you gain accurate and powerful customer insights. The Power of One Question.

Survey 101

Survey Feedback Retail Consumers 101

Thematic

JANUARY 16, 2019

If you have a big growth goal to reach in 2019, you can leverage your customer insights from your Voice of Customer (VOC) data to achieve it. 4 areas to utilize your customer insights. So, companies need authentic human insight from their customers to make better business decisions, and thereby drive growth.

Customer Insights 59

Customer Insights How To Customer Journeys Infographics 59

CX Accelerator

NOVEMBER 11, 2022

Customer Insights/Measurement/Analytics. Customer Journey Mapping. Resource: Outside In: The Power of Putting Customers at the Center of Your Business by Harley Manning and Kerry Bodine. CUSTOMER INSIGHTS/MEASUREMENT/ANALYTICS Understanding your customers is at the heart of customer experience.

Customer Journeys 307

Customer Journeys Resources Analytics Customer Centricity 307

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

West Monroe

JUNE 11, 2018

As customer behavior and expectations evolve, having a constant pulse on needs and emotions is critical to delivering a valuable experience and creating long-term customer relationships. We see five keys to ensuring that customer insights drive value for the organization. Key #2: Start small and demonstrate value quickly.

Customer Insights 40

Customer Insights Self Service Analysis Feedback 40

Integrate.ai

OCTOBER 1, 2020

The post From Data to Signals: The evolution of customer insights appeared first on integrate.ai. To make third-party data easier to use, and help you build more powerful models, we’ve created a tool for data scientists on our Trusted Signals Network (TSN) as part of an Alpha program called Project Sandman.

Customer Insights 52

Customer Insights Data Consumers Connections 52

Lumoa

APRIL 6, 2023

Having access to customer insights can help you understand how customers interact with your brand, as well as any areas for improvement in the customer journey. You can use these insights to create personalized experiences and stay ahead of the curve to anticipate customer needs and offer tailored experiences.

Customer Experience 208

Customer Experience Customer Centricity Culture Leadership 208

Chadwick Martin Bailey

DECEMBER 30, 2015

We run this blog a little differently than other corporate blogs. This means you get a variety of perspectives, experiences, and opinions on all aspects of market research, analytics, and strategy consulting from insights professionals doing some pretty cool work. Heidi Hitchen did just that in her blog post this year.

Analytics 52

Analytics Consumers Analysis Consulting 52

Wootric CX Blog

JULY 6, 2019

In this age of the customer, more and more businesses are seeking a systematic approach to discover and improve areas where customers interact with a business, and this is often the catalyst for hiring a Customer Insights professional.

Customer Insights 49

Customer Insights Net Promoter Score Metrics NPS 49

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. 3 Career Lessons From A Customer Insights Professional. And finally, for somebody who is starting a career in customer insights, what are three lessons that you’ve learned?

Roadmap 54

Roadmap Customer Insights Company User Experience 54

Totango

FEBRUARY 13, 2024

With TrustRadius’ 2024 Most Loved Award in hand, Totango is proud to showcase how it is at the forefront of providing data-driven customer insights, helping companies across the globe prevent churn, increase revenue growth, and boost team efficiency.

Customer Journeys 105

Customer Journeys NPS System Customer Success 105

Peter Lavers

FEBRUARY 11, 2015

Different businesses continue to use the term “Customer Insight” to mean different things. Even in our poll of over 100 customer insight leaders, only half of you considered data management or database marketing to be part of Customer Insight. Does that ring true with your role?

Customer Insights 40

Customer Insights Analysis Analytics Customers 40

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, #statistics. Download the complete 22-page white paper.

Analytics 46

Analytics Data Competitive Advantage Social Media 46

Vonage

SEPTEMBER 15, 2017

Customer insight: Start with customer insight gathered from your most important target customers – uncover the functional and emotional factors that drive retention and word of mouth referral. Design a Branded Customer Experience: That the organisation can deliver seamlessly across all channels.

Tips 267

Tips Brands Customer Experience Competitive Advantage 267

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. A higher CSAT score not only reflects happier customers but also drives loyalty, positive word-of-mouth, and increased revenue potential.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Think Customers

NOVEMBER 17, 2015

They also listen to and act on customer feedback. In addition, Customer Champions also gather customer insights from a variety of sources in order to better understand what customers want and to continually improve upon the customer experience. 1to1Media.com/weblog.

Customer Insights 40

Customer Insights Customers Feedback Customer Experience 40

Bob Hayes

DECEMBER 17, 2017

All of my top blog posts of 2017 (most reads) are all related to analytics, with posts that address data science, artificial intelligence and machine learning. Customer professionals lack proficiency in, or access to, three important data science skills: programming, mathematics, #statistics. Download the complete 22-page white paper.

Analytics 40

Analytics Data Competitive Advantage Social Media 40

Forrester's Customer Insights

OCTOBER 20, 2023

We kicked off the 2024 series earlier this month but wanted to highlight some ghosts of holiday insights past that still remain relevant.

Retail 56

Retail Trends Customers 56

Eptica

NOVEMBER 4, 2021

Read the full blog post on our parent company Enghouse Interactive’s site to understand how to successfully integrate call recording into your Teams implementation. Tags: Call & Screen Recording, Microsoft Teams, Quality Control, Customer Insights Categories: Trends & Markets. Share this page on: Tweet.

Call Recording 123

Call Recording Omni-Channel Trends Customer Insights 123