BirdEye

MARCH 17, 2023

In this blog post, we’ll discuss why social listening matters and provide tips on making the most of your social listening efforts. The data mined from online conversations can help inform product development, pricing strategies, or marketing campaigns so that the organization is better able to meet customer expectations.

Tips 98

Tips Social Media How To Analysis 98

ShepHyken

APRIL 7, 2017

This week on our Friends on Friday guest blog post my colleague, Swati Kungwani, writes about the value of customer complaints to a business. Do you have a standard approach to provide customer support? In essence, customer complaints are the greatest business opportunities. Do not ever forget to remember your customers!

Poor Customer Service 109

Poor Customer Service Advertising B2B Policies 109

Forcivity Salesforce

MARCH 2, 2022

Similar to other cloud-based software tools and CRM technologies, continued management is important to ensure users are unlocking all of the platform’s functions. 5 Tips to master Salesforce. Managing these technological components can be difficult and time consuming for some, which is why it often may not get done. Let's talk.

Tips 52

Tips CRM Software Tools 52

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. This blog stands apart as a non-overwhelming guide, no-fluff, just actionable insights, offering a streamlined approach to interior design marketing. Optimize images with descriptive alt text and file names.

Marketing 110

Marketing Social Media Advertising Tips 110

BirdEye

DECEMBER 5, 2022

This blog will show you how to get more Facebook likes in 12 simple steps. Provides social proof Benefits your business in Facebook’s algorithm Reaches more potential customers Facebook likes vs. Let’s take a closer look at how you can get more likes on Facebook. These 10 tips will help you get likes on your content and on your Page.

Social Media 97

Social Media Tips How To Trends 97

PeopleMetrics

APRIL 30, 2021

Discover our award-winning Customer Experience (CX) blog: [link]. Explore our CX solutions, designed to deliver a consistent experience every time. your dedicated account manager brings 20+ years of CX expertise into your program, with unlimited users to give everyone access to CX insights: [link].

Customer Experience 133

Customer Experience CEM Employee Engagement Tips 133

Lumoa

APRIL 18, 2023

As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. Let’s explore how you can use analytics to revolutionize your customer experience. Think about it.

Analytics 208

Analytics Customer Experience Management Net Promoter Score 208

CloudCherry

JANUARY 16, 2020

You’ll get in-depth info on all of the above, as well as some stellar tips on best practices for the continuing Onboarding process (spoiler: At the center of it? Follow Stacy’s blog at DoingCXRight.com. Includes maximizing employee engagement to fuel customer loyalty and referrals beyond price factors.

B2C 195

B2C Ecommerce B2B NPS 195

BirdEye

MARCH 1, 2024

But just as importantly, leveraging E-E-A-T is crucial for effectively managing clients’ websites. In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in.

Guidelines 58

Guidelines Social Media Case Study Effort Score 58

BirdEye

JANUARY 25, 2024

You’ll learn: What automated review sharing is The benefits of sharing reviews on social media Tips for optimizing your automated review sharing strategy Table of contents The importance of online reviews What is automated review sharing? Why automate social sharing of reviews? How does automated review sharing work?

Social Media 110

Social Media Brands How To Multi-Channel 110

SurveySensum

JANUARY 26, 2024

From the initial interaction to the post-purchase engagement, we will understand each phase, uncovering the touchpoints that shape the customer journey. Develop content like how-to videos, tutorials, guides, etc that help customers in their decision-making process. Blog posts on fitness tips and the app’s unique approach.

Customer Journeys 52

Customer Journeys Social Media Touchpoint Tips 52

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. If you’re reading this blog post, you are probably one of them. But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response?

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

BirdEye

OCTOBER 3, 2023

Baer is the author of the bestselling book “Hug Your Haters” and has consulted with over 700 major brands on improving customer experience. In this blog, we’ll cover the key lessons Baer shared with Colwell on extracting value from negativity. Make the most out of negative feedback: 4 Tips from Jay Baer 1.

Customer Experience 105

Customer Experience Social Media Feedback Loyalty 105

Lumoa

JANUARY 19, 2023

How many different ideal customers (personas) we have? – What are their key characteristics (pro tip: consider both demographics or psychographics )? – Do different types of customers have a preferred way to buy? Pro Tip : Building strong relationships with other departments is not a one-off thing.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

BirdEye

MAY 1, 2023

Making the most of customer reviews to boost your brand awareness, sales, and earning potential is key. In this blog post, we’ll teach you ways to request reviews, use them to attract more customers, and professionally handle any negative reviews. It nudges them toward buying your product or exploring alternatives.

Examples 97

Examples Social Media Video Feedback 97

Customers That Stick

NOVEMBER 10, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: The Omnipresent Customer. The Month in Customer Service Blogging. Twenty four tips to make it easier for them.

Omni-Channel 147

Omni-Channel Tips Mobile Customer Service Trends 147

Daniel Group

AUGUST 15, 2014

Once you do this, especially in B2B markets, you realize the second implication, which is that your “product” likely won’t satisfy all of your customers’ needs… it must be wrapped in excellent marketing, sales, training, support, and service. You must design customer experiences, not just products. A simple tip is to ask “ why?”

B2B 55

B2B Customer Experience Management Customer Experience Management 55

Daniel Group

MAY 1, 2019

Moreover, we also see evidence that if the communication with a customer is effective then they will give you the benefit of any doubt if other aspects of the experience are not up-to-par! That is a common question I hear from service managers and customer experience managers. So, communication matters.

B2B 40

B2B Communication Tips Travel 40

BirdEye

OCTOBER 31, 2023

In this blog, you’ll learn how to brainstorm name ideas, check business name availability, and ultimately secure a name that aligns with your brand vision and paves the way for your success. Expert tips for picking a business name Beyond simply checking availability, how do you choose the perfect business name? Ready to get started?

Social Media 110

Social Media How To Tips Brands 110

BirdEye

FEBRUARY 13, 2024

This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Incorporating Birdeye’s AI-powered social media management software into this strategy can significantly streamline the process.

Marketing 58

Marketing Social Media How To Healthcare 58

PeopleMetrics

DECEMBER 17, 2020

How has COVID-19 changed the way we measure customer experience (CX)? we provided some practical tips and guidance for what you and your team should be planning for NOW in order to deliver the best possible customer experience (CX) in 2021. Discover our award-winning Customer Experience (CX) blog: [link].

Customer Experience 62

Customer Experience Touchpoint Measurement Tips 62

BirdEye

FEBRUARY 8, 2023

In this article, we’ll provide tips and strategies that will help take control of your online presence and make sure potential patients have access to accurate information about you and your practice. Table of contents What is online reputation management for doctors? 11 tips to improve online reputation management for doctors 1.

Tips 19

Tips Management Social Media Tools 19

BirdEye

NOVEMBER 30, 2023

Therefore, the role of travel agencies has become more critical than ever as they craft these personalized and hassle-free travel experiences for their customers. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients.

Travel 109

Travel Marketing Social Media Hotels 109

BirdEye

OCTOBER 19, 2022

Fortunately, Google has made building a website easy with a free service that lets businesses create and customize their own Google My Business website. This blog will tell you everything you need to know about Google My Business websites – what they are, the benefits of using one, how to get started, and more. Add photos.

Tips 98

Tips Hotels Social Media Video 98

Clarabridge

SEPTEMBER 1, 2015

Insurance companies now need to make sure that their customers are not only healthy, but also happy and want to stay with them. This change has led to many insurance companies investing in customer experience management. Here are a few tips to help you create your CX program. This includes the executive team.

Insurance 40

Insurance Healthcare Tips CEM 40

BirdEye

MARCH 5, 2024

To help you maximize the full potential of social media, this blog explores how to make social media monitor your digital eyes and ears and impress your audience. The post Your digital eyes & ears: Master social media monitoring appeared first on Birdeye Customer Experience Management.

Social Media 58

Social Media Multi-Channel Trends Tips 58

Service Strategies

FEBRUARY 28, 2018

Customer retention and the cultivation of brand loyalty is a priority for all businesses regardless of size or industry. With a steady rise in customer acquisition costs, businesses need to invent and adopt a proactive role when it comes to retaining clients.

Tips 40

Tips Customer Retention Loyalty Industry 40

Lithium

SEPTEMBER 6, 2022

If you haven't signed up to receive the Customer Newsletter , you're missing out on the latest greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today!

Roadmap 52

Roadmap Groups Tips Video 52

Customers That Stick

OCTOBER 13, 2014

Welcome to the Monthly Mash, a mashup of tools, tales and tips on customer service and the customer experience from around the blogosphere. Thoughts on the Customer: Fewer Choices, More Happiness. The Month in Customer Service Blogging. Blog mashup customer service monthly mash monthly mashup'

Call Center 119

Call Center Tips Exceptional Customer Service Training 119

BirdEye

MAY 12, 2023

However, with Google customer service, you’re not guaranteed to reach a live support agent at the drop of a hat. There are several ways to troubleshoot and contact Google customer service about your concerns. In this blog, we’ll explore the best ways to contact Google support to solve your problems.

Customer Service 52

Customer Service Customer Service Representative Knowledge Base Advertising 52

Beyond Philosophy

JANUARY 12, 2023

Forrester predicted that one out of every five people in Customer Experience would lose their job in the next year. It predicts a tipping point when you take all these things and look at them together. So for me, Customer Experience is going to tip toward Customer Science.

Conference 78

Conference Travel Customer Satisfaction Effort Score 78

Totango

NOVEMBER 8, 2021

They demand a satisfying digital experience or they’ll take their business to a competitor who can deliver it. In this blog, we’ll take a look at why brands need to elevate the customer experience in the wake of the pandemic and what you need to do to deliver results that will satisfy today’s customers.

Brands 103

Brands Customer Experience Self Service e-support 103

BirdEye

SEPTEMBER 12, 2022

As a business owner, you already know reviews can help make or break your business – especially when it comes to attracting new customers. In this blog post, we’ll outline some tips for getting started with online business reviews and provide examples so you can see the benefits for yourself. Frequently asked questions.

Social Media 98

Social Media Travel Tips Ecommerce 98

BirdEye

MARCH 11, 2024

In this blog post, you’ll learn how to create amazing Facebook event cover photos with the correct dimensions and some of the best practices. What are some expert tips to make your Facebook event cover photos stand out? A critical element of your event’s success lies in the visual appeal of your Facebook event cover photo.

Social Media 58

Social Media Engagement Guidelines Tips 58

Beyond Philosophy

JULY 18, 2020

This episode of The Intuitive Customer is a conversation with Bikram Ghosh, associate professor of marketing at the Eller College of Management at the University of Arizona, Tucson about AI in business today and what is possible for your business processes. Key Takeaways. Ghosh studies AI and its overlap with behavioral economics.

Groups 114

Groups Social Media Analysis Study 114

BirdEye

NOVEMBER 7, 2023

This blog guides you through the steps needed to close more deals for your car business. Top 5 tips for writing great car sales emails 15 effective subject line examples for car sales email templates How to get more car sales leads as a salesman? Our team is dedicated to ensuring a smooth and secure driving experience.

Sales 114

Sales Automotive Tips Advertising 114

BirdEye

MAY 22, 2023

Consider using a customer referral program template to boost your company’s word-of-mouth advertising and make the most of every positive customer experience. In this blog, we’ll explore referral template strategies and share examples. Below are tips and details to help get you started.

Examples 96

Examples Strategy Social Media Advertising 96