Highlights From the Customer Success Index 2023: We’re at an Inflection Point
Gainsight
OCTOBER 19, 2023
We partnered with Benchmarkit, a B2B SaaS research firm, to find out. We surveyed nearly 400 companies throughout North America to create the Customer Success Index 2023 North America (or CS Index for short). Companies are also recognizing the value of CS Operations to drive efficiency and further ROI from the CS organization.
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