CustomerSuccessBox

APRIL 27, 2022

Upselling is crucial for any B2B SaaS business. So, having B2B SaaS upselling strategies is vital for your business growth. Let’s walk through this guide to know more about upselling strategies that you need for your B2B SaaS business. Why are B2B SaaS upselling strategies important? But, is that as easy as it sounds?

B2B 52

B2B Strategy Effort Score Tools 52

Influitive

OCTOBER 30, 2015

In this video interview with Chandar Pattabhiram , Group VP of Product and Corporate Marketing at Marketo, you’ll find out how the next generation of CMOs can leverage marketing technology to move away from mass marketing techniques and get back to building 1:1 relationships—in a way that is measurable and scalable.

Customer relationships 79

Customer relationships Video Engagement Marketing 79

Waypoint Group

SEPTEMBER 8, 2022

The key is to get customers to WANT to give you feedback. B2B vendor/providers and customer/accounts working together is much like a marriage. If you never care to find out what your spouse is thinking about the relationship (and why) then the marriage is probably doomed in the long run.

B2B 52

B2B Feedback Net Promoter Score Effort Score 52

Waypoint Group

SEPTEMBER 8, 2022

The key is to get customers to WANT to give you feedback. B2B vendor/providers and customer/accounts working together is much like a marriage. If you never care to find out what your spouse is thinking about the relationship (and why) then the marriage is probably doomed in the long run.

B2B 52

B2B Feedback Net Promoter Score Effort Score 52

Heart of the Customer

APRIL 30, 2019

This post, written by Heart of the Customer Project Manager Corey Pawlak, is the first in a week-long series about some of the ways journey mapping differs from traditional market research. The post How to Recruit and Interview B2B Customers for your Customer Journey Mapping Project appeared first on Heart of the Customer.

Customer Journeys 76

Customer Journeys B2B How To Customers 76

Second to None

JUNE 5, 2018

There has been a considerable increase in the number of people involved in B2B purchasing decisions over the past two years; with the average number increasing from 5.4 A B2B company can only make a significant transformation in service delivery by improving their customer experience platform.

B2B 63

B2B Strategy Customer Journeys Voice of Customer 63

CustomerSuccessBox

SEPTEMBER 15, 2021

It’s here that customer success comes in. Due to high records in the cost of customer acquisition, brands have become much more invested in developing strong customer relationships. Customer success is mainly focused on customer relationships. Customer Retention. A detailed guide.

Customer Success 52

Customer Success B2B Net Promoter Score Competitive Advantage 52

SurveySensum

FEBRUARY 24, 2023

From providing exceptional customer service to offering personalized experiences, we will cover a range of tactics that can help businesses stand out in a crowded marketplace. Building trust is crucial to nurturing customer relationships. As a result, their customer satisfaction score increased by 30%.

Automotive 52

Automotive Customer Satisfaction Industry Tips 52

TeamSupport

AUGUST 3, 2018

For your customer success team to thrive, they need to have the right solutions in place and also the knowledge of how to efficiently utilize these resources. Here are six ways companies are using B2B customer success solutions to crush the competition….

Self Service 56

Self Service B2B Customer Success B2C 56

Heart of the Customer

OCTOBER 18, 2018

The post A Successful B2C Engagement Tactic Applied to B2B appeared first on Heart of the Customer. When my new case came, it included something special. In addition to sending the standard packing and instructions, Carved included a “trading card” with […].

B2C 60

B2C B2B Engagement Course 60

BirdEye

MAY 3, 2023

Importance of marketing channels for a business B2B vs B2C marketing channels Top marketing channels for your business Frequently asked questions about marketing channels Conclusion Understanding marketing channels (what is it?) It is important to know the distinctions between B2B and B2C marketing channels to create effective strategies.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

TeamSupport

JANUARY 4, 2019

Of everything a business-to-business (B2B) company must be great at in order to grow, delivering personalized customer support at scale needs to be a priority. Making customer support personalized, then continually improving upon the experience is what truly shows your customers that they are a top priority for you.

B2B 56

B2B B2C eBook Social Media 56

Team Support

JUNE 18, 2020

In Part 1 of this series, we discussed some strategies for helping to navigate new B2B (business-to-business) customer relationships during uncertain economic times. But what about existing customers? Be the rock they can rely on and work with them to create avenues of mutual success.

Sales 59

Sales B2B Customer Experience Management 59

TeamSupport

AUGUST 3, 2018

For your customer success team to thrive, they need to have the right solutions in place and also the knowledge of how to efficiently utilize these resources. Here are six ways companies are using B2B customer success solutions to crush the competition….

Self Service 40

Self Service B2B Customer Success B2C 40

Influitive

JANUARY 15, 2016

What would you do if you only had 24 hours to create a complex B2B marketing campaign that involved your entire team? Here’s the breakdown of the day (and a half) we spent building the campaign, with tips for running your own 24-hour project by learning from our mistakes. Monday, late afternoon: Pre-campaign day objective selection.

B2B 68

B2B Marketing Social Media Multi-Channel 68

Team Support

OCTOBER 19, 2020

In Part 1 of this blog series, we introduce d why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Knowledge is power. Seven in 10 U.S.

e-support 59

e-support B2B Knowledge Base Competitive Advantage 59

ShepHyken

NOVEMBER 25, 2022

Finally, relational customer service creates an emotional connection between a business and its patrons. Customers who feel connected to a company are more likely to remain loyal. . What Is a Transactional Customer Relationship? Read Shep’s latest Forbes article: Six Tips To Keep Gen-Z From ‘Quiet Quitting’.

Customer Service 77

Customer Service Rewards Programs Customer relationships e-support 77

Oracle

SEPTEMBER 20, 2020

Be sure to check back each week to learn how Oracle CX customers are driving success and building customer relationships that last. Leveraging the success of their B2B site, Terex has since branched into an entirely new market by reusing its B2B components to launch a B2C site. Learn, adapt, and innovate.

Ecommerce 42

Ecommerce Tips Self Service B2C 42

Influitive

MAY 15, 2015

The problem is, many B2B community managers are unsure about how to get started. That’s why we’ve pulled together a few tips to help you navigate the community ROI waters a bit more smoothly, and make measuring success a little less scary. B2B communities are all about building relationships and trust, which take time to develop.

ROI 61

ROI B2B Roadmap Metrics 61

CSM Practice

JULY 6, 2020

88% of companies recommend that their employees work from home to reduce the spread of Coronavirus, and more than 90% of B2B sales have switched to a virtual sales model, which can provide a lot of opportunities and challenges for sales and customer success teams. This results in message fatigue and, in turn, low response rates.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

88% of companies recommend that their employees work from home to reduce the spread of Coronavirus, and more than 90% of B2B sales have switched to a virtual sales model, which can provide a lot of opportunities and challenges for sales and customer success teams. This results in message fatigue and, in turn, low response rates.

Company 71

Company Strategy Tips Customer Success 71

Retently

JANUARY 13, 2019

Don’t worry, though – we’ve got you covered with useful tips on how to analyze the survey data from your NPS campaigns. When it comes to client distribution, especially in B2B, a different approach would be to also consider the role of those who respond to your surveys. Understand the Net Promoter Score Analysis.

NPS 80

NPS Analysis Report Net Promoter Score 80

Amity

NOVEMBER 14, 2018

Establish a repeatable handoff process from sales executive to the customer success manager. Create a prescriptive process for your sales and customer success teams to follow. If a kick-off call is required (and in most large B2B business sales it should be a requirement) create a kickoff call slide deck.

Sales 87

Sales Customer Success Tips Customer Journeys 87

CustomerSuccessBox

FEBRUARY 11, 2022

Want to build customer relationships? Then appreciate your customers for being there! Building a relationship comes with a “Thank you note to customers.”. Make your customers feel appreciated by writing to them professionally. It promotes business to other valuable customers. Thank you again!

Return on Investment 52

Return on Investment B2B Tips Loyalty 52

delighted

MAY 31, 2019

Doesn’t dig into why customers choose a specific rating. Rating scale tips. Use this scale to find out what customers and clients think or feel about products, services, websites, advertising, or other aspects of your business. Multiple choice question tips. Dichotomous survey tips. Visual scale tips.

Net Promoter Score 47

Net Promoter Score Examples Survey Tips 47

Team Support

AUGUST 17, 2020

I tend to gravitate to service type SaaS companies that provide valuable products and tools to enable our customers to solve problems and that provide meaningful impact on their businesses. I migrated to Colorado in 1994 at the tip of the rise of the software and technology industries—and then I caught the start-up bug!

Meeting 59

Meeting B2B Sports Leadership 59

ShepHyken

FEBRUARY 12, 2020

An interaction is a relationship that is ongoing. Customers love to feel like they’re part of something. The way to make that happen is to think of them not as a customer, but as a partner. This is a powerful B2B strategy, but it works with something as simple as buying shoes. The salesperson doesn’t sell a shoe.

Customer Focused 143

Customer Focused B2B Customer Service Training Customers 143

delighted

MAY 31, 2019

Doesn’t dig into why customers choose a specific rating. Rating scale tips. Use this scale to find out what customers and clients think or feel about products, services, websites, advertising, or other aspects of your business. Multiple choice question tips. Dichotomous survey tips. Visual scale tips.

Net Promoter Score 43

Net Promoter Score Examples Survey Tips 43

Heart of the Customer

MAY 2, 2019

This post, written by Heart of the Customer B2B Practice Lead Nicole Newton, is the third in a week-long series about some of the ways journey mapping differs from traditional market research.

Customer Journeys 89

Customer Journeys Video B2B Customer Experience 89

Team Support

APRIL 7, 2023

This makes them look better to customers and follows the "under promise and over deliver" scenario. Luckily, there’s a lot you can do to effectively track and manage SLAs - with the right customer support software. If possible, it should provide details about these violations specific to the company or customers.

Software 59

Software B2B Meeting Customers 59

ShepHyken

SEPTEMBER 24, 2018

The HubSpot Customer Code: 10 Tips for Customer Service and Relations Written by Abigael Donahue. HubSpot) If happy customers, steady growth, and a clean conscience sound good to you, you might like HubSpot’s Customer Code. Here are ten ways that Hubspot nails customer service and CX.

Customer Service 87

Customer Service Contact Center B2B Guest Experience 87

Joe Rawlinson

JUNE 27, 2018

Learn about B2B SEO tips, tricks and tools , and do this on your own, step by step. It can be used to boost sales when you need it the most and get some long-term customers. CRM (Customer Relationship Management). Since the competition is fierce in ecommerce, it can be difficult to attract customers.

Ecommerce 68

Ecommerce Social Media CRM Tips 68

Waypoint Group

JUNE 19, 2019

We have just published a new whitepaper for folks driving Customer Success in B2B firms and seeking to proactively engage the right customer-contacts in the right way at the right time to obtain the right insights. Accelerated expansion revenue from existing customers. Reduced churn.

Engagement 40

Engagement B2B ROI Customer Retention 40

Kayako

SEPTEMBER 28, 2022

In today’s world, many companies are focusing on improving customer relationship management, and rightly so. Getting customer service right isn’t easy. Fortunately, technology is transforming tools, such as help desk software, to provide excellent support to external and internal customers.

Technology 156

Technology Self Service Tips Customer Service 156

SurveySensum

JANUARY 16, 2024

How to use Customer Feedback for Developing and Shaping Products? So, how do you use customer feedback to shape products for guaranteed business innovation? Here are five practical tips: 1. Define your objectives for using customer feedback As with any business endeavor, you ought to know the reason for doing so.

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

How to use Customer Feedback for Developing and Shaping Products? So, how do you use customer feedback to shape products for guaranteed business innovation? Here are five practical tips: 1. Define your objectives for using customer feedback As with any business endeavor, you ought to know the reason for doing so.

Innovation 52

Innovation Feedback Social Media Analysis 52

Beyond Philosophy

NOVEMBER 28, 2017

Since 2005, over 50,000 respondents, in 49 countries and multiple b2b and b2c industries have participated in research incorporating the Hierarchy model emotions. In this post, we are addressing the perceived value influence of emotions and memory on b2b and b2c customers. Some additional stats: We have asked approximately 4.5

B2C 83

B2C Banking B2B e-support 83