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Accenture creates a regulatory document authoring solution using AWS generative AI services

AWS Machine Learning

A key part of the submission process is authoring regulatory documents like the Common Technical Document (CTD), a comprehensive standard formatted document for submitting applications, amendments, supplements, and reports to the FDA. This revolutionary approach compresses the time and effort spent on CTD authoring.

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Automate prior authorization using CRD with CDS Hooks and AWS HealthLake

AWS Machine Learning

Prior authorization is a crucial process in healthcare that involves the approval of medical treatments or procedures before they are carried out. However, prior authorization can be a time-consuming and complex process that requires a lot of paperwork and communication between healthcare providers, insurance companies, and patients.

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Incident Creation Authorizations and How to get them

SAP Customer Experience

To create an incident on the SAP ONE Support Launchpad you require an S-user ID with specific Incident Management authorizations assigned to it. Authorizations can be assigned at different levels such as Global, CCoE (for CCC Groups), Customer, Installation, or User. What authorizations are required for Incident Management on the.

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Research integrity: five tips for authors, editors and reviewers

Clarivate

To address the lack of awareness and training in research ethics and publication ethics we have released a new course on the Web of Science Academy to provide a source of free training for authors, peer reviewers and editors. The post Research integrity: five tips for authors, editors and reviewers appeared first on Clarivate.

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Everyone Is Accountable and Responsible for a Great Customer Experience!

Speaker: Bryan Horn, Founder, CS Solutions

Join Bryan Horn, author of The Customer Service Revolution and founder of CS Solutions, and learn how to master the warm handoff. After the call, you've probably popped a blood vessel.

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Set your CCO up with authority

Zeisler Consulting

An agreement will have to be forged with regard to authority and who drives that project. In that case, the CCO will have to tread lightly, but that peer will need to understand that it’s still the CCO’s responsibility to make that improvement. But ultimately the success of the effort (measured in improved CX) needs to be owned by the CCO.

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Neil Hoyne, Renowned Customer Analytics Expert and Best-Selling Author to Keynote Optimove’s Connect Conference, March 20-21 in London

Optimove

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts.

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Fireside Chat: Lessons from "The Convenience Revolution"

Speaker: Shep Hyken, Bestselling Author & Customer Experience Expert

Join Shep Hyken, bestselling author and Customer Experience expert in a fireside chat, where we will informally discuss the six principles from his bestselling book, "The Convenience Revolution" that underline this shift in consumer preferences. Customers now have raised expectations, and this trend will be accelerating in the future.

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How Self-Service Can Drive Down Costs and Improve CX

Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. But those in the know understand that self-service is, in fact, a white glove offering.

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The Art of Community: Higher Logic & Vanilla Forums Super Forum!

Speaker: Keynote Speaker, Guy Kawasaki, Chief Evangelist, Canva

Best-selling author of The Art of the Start 2.0, He'll share his wisdom on building communities of maximum value and impact for your customers as our keynote speaker at Super Forum 2021. Street cred? Absolutely: A pioneer in creating community connection and brand love for world-class companies like Apple and Mercedes Benz.

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Drive Employee and Customer Satisfaction with SLAs

Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting

Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. and master customer rage for an insightful webinar on September 23rd.

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How to Inspire and Empower Contact Center Agents Through Collaborative Coaching

Speaker: Kate Nasser, The People Skills Coach™

Join Kate Nasser, The People Skills Coach™ & Author of Leading Morale to truly understand how call center agents get the most out of collaborative coaching so they can thrive as professional care experts. Great collaborative coaching awakens and guides an agent’s ability and choices with customers in a wide range of situations.

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5 Ways to Engage Employees for Immediate Impact

Speaker: Vicki Brackett, Author and COO of Sinousia

Author of the new book The Leadership Toolbox and Chief Operating Officer of Sinousia, Vicki Brackett shares creative and proven ways to do just that, such as: Intellectually and emotionally engage employees so performance increases. Even when you feel like you have this nailed down, your tactics could become stale.