Lumoa

FEBRUARY 21, 2023

Gamification Gamification is all the rage in survey research and for good reason! The purpose of this is to drive engagement and re-motivate the team by showing what their efforts have achieved so far. Here are some key insights.

Gamification 208

Gamification How To Customer Journeys Omni-Channel 208

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. These programs often suffer from low engagement and program fatigue as customers become overwhelmed with an abundance of loyalty options.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement. Gamification is like the sprinkle of excitement atop the cake of shopping.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Verint

APRIL 19, 2017

Gamification, the application of gaming mechanics to motivate a specific behavior, is no longer a buzzword according to Tim Bradshaw, correspondent for the Financial Times in his recent article, “Pokémon Go Shows Gamification Is Far from Dead.”

Gamification 44

Gamification Financial Trends Employee Engagement 44

CSM Magazine

AUGUST 4, 2023

In today’s fiercely competitive business landscape, customer engagement plays a pivotal role in establishing enduring relationships with your target audience and fueling business growth. So, let’s explore these customer engagement ideas and discover how they can help you boost your business to new heights.

Customer Engagement 52

Customer Engagement Engagement Social Media Loyalty Programs 52

CSM Magazine

DECEMBER 22, 2023

In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness. Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing.

Connections 52

Connections Strategy Marketing Gamification 52

Lithium

JANUARY 28, 2020

In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas. Expert Advice on Planning For Future Community Growth: Engage 2019 Session Recap. Sneak Peek: Defining your path with the Khoros Customer Engagement Maturity Model. Engagement.

Resources 52

Resources Gamification Measurement Customer Journeys 52

NobelBiz

FEBRUARY 27, 2024

This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. RELATED ARTICLE What Is ACD – Automatic Call Distribution System? RELATED ARTICLE What is IVR? Table of Contents What is Call Center Optimization?

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

SurveySparrow

APRIL 5, 2022

This article will provide you with all kinds of post training evaluation questions so you can come up with the right ones for your training programs. Gamification. Did you feel equally engaged in each training session? Did you feel engaged throughout the entire training? How engaging was the overall content?

Training 52

Training Survey Gamification Course 52

Playvox

MARCH 12, 2024

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. Employees who are not engaged or who are actively disengaged cost the world $8.8 Many of Playvox’s customers leverage tools like gamification to motivate their teams.

Contact Center 78

Contact Center How To Call Center Gamification 78

Lithium

OCTOBER 19, 2022

However, few articles and resources are diving deep into exactly why brands are finding these high levels of value and success with their digital communities. This article aims to change that. In regard to digital communities, one of the most engaging types of posts is a support question. By the Numbers.

ROI 52

ROI Gamification Self Service Case Study 52

COPC

NOVEMBER 15, 2023

The second article, “ Onboarding Best Practices: Reducing Attrition in the First 90 Days ” will offer insight and best practices for engaging and retaining new hires. The guide will focus on aligning expectations, skills, and engagement for successful call center operations. It is a problem, but not the problem.

Call Center 95

Call Center Contact Center Employee Engagement Gamification 95

Playvox

APRIL 25, 2023

How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be? Finding the right way to train new representatives and provide ongoing improvement and knowledge will keep them engaged and top performing. Related Article: Best Contact Center Software for Remote Workers 3.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Lithium

JANUARY 8, 2021

Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report. Did you participate in an engaging discussion recently that you want to share? Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 52

Gamification Roadmap Analytics Resources 52

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. In his article Mark identifies three key ways that designers in the video and mobile gaming industry create “gamer engagement”, loyalty, and spend. billion customers.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

Playvox

JANUARY 13, 2022

Plus, live chat keeps site visitors engaged with your website longer and minimizes the risk of visitors losing interest. ENJOYING THIS ARTICLE? Maximize Workforce Engagement Management (WEM) Solutions. Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams.

Contact Center 52

Contact Center Gamification Training Social Media 52

Playvox

NOVEMBER 15, 2022

Globally, a 2022 Gallup report shows that only 21% of employees are engaged in their work, with about 35% of the U.S. workforce feeling engaged and just 9% of the UK employees engaged at work. Related Article: Five Coaching Tips For Contact Center Agents that Work. Employee burnout and dissatisfaction come at a high cost.

ROI 86

ROI Software Management Contact Center 86

COPC

JANUARY 15, 2024

Find tips for avoiding job shock by crafting an accurate job description in the first article in this series.  Ineffective Training    Training should be impactful and engaging, ensuring no trainees are overlooked. Provide Guidance and Actionable Feedback  Managers ought to regularly engage with new hires through frequent check-ins.

Employee Engagement 78

Employee Engagement Contact Center Training Call Center 78

CSM Magazine

APRIL 15, 2021

Applying a strong brand story in conversations, at every opportunity, will deepen staff and customer engagement. Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. Like anything, there are right ways and wrong ways to implement and maintain a successful gamification strategy.

Gamification 52

Gamification eBook Multi-Channel Brands 52

NobelBiz

APRIL 18, 2023

In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. An article from Adobe Experience Cloud Blog notes that “Industry benchmarks are metrics a company can use to see how they’re performing compared to other businesses in their industry.”

Contact Center 52

Contact Center Call Center Management Gamification 52

CSM Magazine

JULY 28, 2022

Find out from this article which HR management software is the most popular and effective and put it into practice! Read this article in more detail about the possibilities of modern HR management software and find a list of the top 10 platforms and programs for HR managers.

Software 59

Software Management Gamification Self Service 59

Playvox

FEBRUARY 2, 2022

Best-in-class contact centers are able to engage employees and create a supportive, motivating culture. You’ll then be poised to reverse the conditions that generate burnout and become a workplace of choice with an engaged workforce that enjoys longevity in their jobs. In short, you need a solid employee engagement program.

Contact Center 68

Contact Center Gamification Culture Employee Engagement 68

Oracle

OCTOBER 29, 2019

Doing so immediately engages employees when they need assistance, allowing businesses to improve employee experience and retain their top talent. They’re more than just fun — they help make everyday work more engaging and personal. One reason employee engagement declines is because workers feel as if they’re insignificant.

Employee Experience 44

Employee Experience Gamification Tools Chatbots 44

GetFeedback

APRIL 17, 2019

In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. Before thinking about contacting your customer service, people will have an opportunity to look through knowledge articles on your portal. But does this work well? And they don’t always.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Michelli Experience

DECEMBER 5, 2017

Rather than fearing change, Starbucks positions investments for future success by heeding research like that recently cited by Megan Graham in an Ad Age article : A new study, out today from SAP Hybris — which surveyed 1,000 U.S. The Right Choice for YOU.

Gamification 113

Gamification Consulting Study Customer Centricity 113

CSM Magazine

JUNE 10, 2021

So, articulate the perfect brand story, using a compelling storyboard that engages people and provides a unique competitive differentiator. Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. So how can the contact centre capture their attention?

Gamification 105

Gamification How To Call Recording Analytics 105

Playvox

JANUARY 5, 2022

Working differently means that leaders must also think expansively about the agent experience and how to keep teams engaged. Agent engagement refers to an employee’s mental and emotional connection to your company. Try these tips to keep your contact center team engaged – whether working remotely or in the office.

Contact Center 72

Contact Center How To Fashion Gamification 72

TechSee

JUNE 25, 2019

In this article, we take a deep dive into the different AI customer service technologies that companies are employing to improve their customer-facing interactions, as well as to enhance their internal processes. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Contact Center Gamification 122

Michelli Experience

DECEMBER 5, 2017

Rather than fearing change, Starbucks positions investments for future success by heeding research like that recently cited by Megan Graham in an Ad Age article : A new study, out today from SAP Hybris — which surveyed 1,000 U.S. The Right Choice for YOU.

Gamification 100

Gamification Consulting Study Customer Centricity 100

Playvox

APRIL 5, 2022

Fortunately, there is a way forward: leveraging the right workforce engagement management (WEM) tools. Related Article: What is Workforce Engagement Management (And Why It Matters). By contrast, contact centers that neglect to empower and engage agents will inevitably fail to improve their overall performance.

Contact Center 77

Contact Center Net Promoter Score Effort Score Metrics 77

Playvox

MARCH 12, 2023

Related Article: Team Leaders: How to Personalize your Agent Training 3. Use your leadership foundation to engage with agents about their metrics, where they’re excelling, and how they can improve. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 5. But it doesn’t stop there.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

Optimove

OCTOBER 25, 2022

In this article, we take a closer look at the scariest factors when it comes to nailing your mobile marketing campaigns. Always be focused on delivering valuable, relevant content that compels engagement and keeps your audience close – it helps build trust. Jump in, face your fears, and exercise these demons once and for all!

Marketing 52

Marketing Gamification How To Analytics 52

LoyaltyPlus

AUGUST 4, 2017

To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. MediaPlus is a strong Social media component which allows for social media integration, gamification and social media engagement and campaigning. Just Engage. The Gap – Who is my customer?

Customer relationships 40

Customer relationships Engagement CRM Social Media 40

Playvox

AUGUST 15, 2022

Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Communicate: Keep Asking How To Train, Motivate, and Engage Agents For Best Results. It’s easier to engage teams when they are working together in one place.

Contact Center 77

Contact Center Training Gamification eBook 77

Playvox

JULY 28, 2022

The generally accepted generations are defined as: Related Article: 4 Tips for Managing a Multigenerational Contact Center. Try matching a new Baby Boomer agent with a younger colleague with more contact center experience to help them both grow and feel engaged. Keeping agents of any generation motivated starts by keeping them engaged.

Contact Center 66

Contact Center Social Media Gamification Competitive Advantage 66

Lithium

NOVEMBER 5, 2019

Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report. Did you participate in an engaging discussion recently that you want to share? Did you participate in an engaging discussion recently that you want to share? Comment below!

Gamification 40

Gamification Roadmap Analytics Resources 40