Playvox

APRIL 11, 2023

Related Article: Top 10 Ways To Boost Contact Center Efficiency & Productivity 2. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3. Related Article: Five Coaching Tips For Contact Center Agents that Work 4. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

InMoment XI

SEPTEMBER 12, 2012

There’s no doubt that the concept of gamification seems to be everywhere. Our sister company, Maritz Motivation Solutions, is using gamification principles in its motivation and incentive programs. Marketing research companies, including Maritz Research, are looking at how gamification principles might. View Article

Gamification 200

Gamification Marketing Company 200

InMoment XI

SEPTEMBER 12, 2012

There’s no doubt that the concept of gamification seems to be everywhere. Our sister company, Maritz Motivation Solutions, is using gamification principles in its motivation and incentive programs. Marketing research companies, including Maritz Research, are looking at how gamification principles might. View Article

Gamification 200

Gamification Marketing Company 200

InMoment XI

SEPTEMBER 12, 2012

There’s no doubt that the concept of gamification seems to be everywhere. Our sister company, Maritz Motivation Solutions, is using gamification principles in its motivation and incentive programs. Marketing research companies, including Maritz Research, are looking at how gamification principles might. View Article

Gamification 200

Gamification Marketing Company 200

ShepHyken

MAY 26, 2023

This week, we feature an article by Zsuzsa Kecsmar, CMO and Head of Partnerships of Antavo , a software company that manages brand loyalty and retention programs. One key element is gamification, which incorporates game-like features such as challenges, leaderboards, and achievements into loyalty programs.

Loyalty Programs 62

Loyalty Programs Loyalty Gamification Customer Experience 62

CSM Magazine

DECEMBER 22, 2023

In this article, we will explore some creative marketing strategies that utilize OOH solutions to acquire new customers and elevate brand awareness. Examples of interactive ads that use OOH solutions include augmented reality ads, gamification, and experiential marketing.

Connections 52

Connections Strategy Marketing Gamification 52

The DiJulius Group

NOVEMBER 4, 2021

You can do this effectively by applying some gamification elements. Read Full Article. Whether you’re launching a new customer experience strategy or you need to revisit and reinvigorate some of your existing customer service training, it is vital to add a customer service certification component.

Gamification 59

Gamification Customer Experience How To Customer Service Training 59

ShepHyken

JULY 7, 2021

While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience. The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience. It offered games and puzzles on its website.

Customer Experience 151

Customer Experience Customer Service Gamification Interaction 151

Lithium

JANUARY 28, 2020

In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started.

Resources 52

Resources Gamification Measurement Customer Journeys 52

Lithium

JANUARY 28, 2020

In order to help all of our fellow Community Managers out there, from novices to experts, we put together a list of our favorite articles in Atlas. Gamification. Gamification Best Practices from 3 Leading Brands. Gamification: Turning Rewards and Recognition into Brand Engagement. Getting started.

Resources 52

Resources Gamification Measurement Customer Journeys 52

SurveySparrow

APRIL 5, 2022

This article will provide you with all kinds of post training evaluation questions so you can come up with the right ones for your training programs. Gamification. Gamification. Did you find the gamification features to be distracting? Would you like to see gamification features in the course? Presentation.

Training 52

Training Survey Gamification Course 52

NobelBiz

FEBRUARY 27, 2024

This article delves into the essential aspects of call center optimization, including the tools and best practices that can drive performance improvements. RELATED ARTICLE What Is ACD – Automatic Call Distribution System? RELATED ARTICLE What is IVR? Table of Contents What is Call Center Optimization?

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

Lithium

JANUARY 8, 2021

Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report. Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow.

Gamification 52

Gamification Roadmap Analytics Resources 52

Lithium

OCTOBER 19, 2022

However, few articles and resources are diving deep into exactly why brands are finding these high levels of value and success with their digital communities. This article aims to change that. Taking Dr. Micheal Wu’s Gamification Theory into the Real World. Podcast] Gamification in the Wild: Giving back to build Brand Loyalty.

ROI 52

ROI Gamification Self Service Case Study 52

Michelli Experience

DECEMBER 5, 2017

Rather than fearing change, Starbucks positions investments for future success by heeding research like that recently cited by Megan Graham in an Ad Age article : A new study, out today from SAP Hybris — which surveyed 1,000 U.S. The Right Choice for YOU.

Gamification 113

Gamification Consulting Study Customer Centricity 113

CX University

MAY 2, 2023

We’ve learned some useful strategies for improving the customer and learner experience in online education to promote engagement, and we’re happy to share them with you in this article. Use gamification: Gamification can help promote engagement by adding game-like elements to the learning experience.

Engagement 52

Engagement Gamification Course Case Study 52

Playvox

JANUARY 13, 2022

ENJOYING THIS ARTICLE? Gamification. More contact centers are using gamification to complement their training programs and to incentivize teams. Related Article: 3 Performance-Boosting Benefits of Contact Center Gamification. Related Article: 3 Performance-Boosting Benefits of Contact Center Gamification.

Contact Center 52

Contact Center Gamification Training Social Media 52

Michelli Experience

JANUARY 17, 2017

Game theory obviously plays a role in “gamification” of mobile apps, online contests, or even the creation of buying incentives. In his article Mark identifies three key ways that designers in the video and mobile gaming industry create “gamer engagement”, loyalty, and spend. billion customers.

Customer Experience 100

Customer Experience Gamification Banking Sports 100

Michelli Experience

DECEMBER 5, 2017

Rather than fearing change, Starbucks positions investments for future success by heeding research like that recently cited by Megan Graham in an Ad Age article : A new study, out today from SAP Hybris — which surveyed 1,000 U.S. The Right Choice for YOU.

Gamification 100

Gamification Consulting Study Customer Centricity 100

CSM Magazine

APRIL 15, 2021

Gamification – there are many ways to turn agents into brand ambassadors using your very own brand story. One of the most engaging and effective methods is gamification and this works well when agents are spread across multiple locations or increasingly, working from home. and “What are our core values?”

Gamification 52

Gamification eBook Multi-Channel Brands 52

Playvox

MARCH 12, 2024

Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Positive reinforcement with tools like these can boost morale and lead to a more satisfied and motivated call center organization.

Contact Center 78

Contact Center How To Call Center Gamification 78

NobelBiz

APRIL 18, 2023

In this article, we will explore proven strategies and techniques to help you unlock the full potential of your team and achieve stellar performance. An article from Adobe Experience Cloud Blog notes that “Industry benchmarks are metrics a company can use to see how they’re performing compared to other businesses in their industry.”

Contact Center 52

Contact Center Call Center Management Gamification 52

GetFeedback

APRIL 17, 2019

In this article, we’ll discuss the key four reasons why some customers prefer to suffer silently and then leave you for your competitors. Before thinking about contacting your customer service, people will have an opportunity to look through knowledge articles on your portal. But does this work well? And they don’t always.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

CSM Magazine

JULY 28, 2022

Find out from this article which HR management software is the most popular and effective and put it into practice! Read this article in more detail about the possibilities of modern HR management software and find a list of the top 10 platforms and programs for HR managers.

Software 59

Software Management Gamification Self Service 59

Playvox

APRIL 25, 2023

Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2. Related Article: Best Contact Center Software for Remote Workers 3. Here are some ideas: Incorporate gamification into your agent training and professional development program. Determine upfront how you will measure success. Engagement. Engagement.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

CSM Magazine

SEPTEMBER 8, 2023

In this article, we’ll explore a few next-level approaches that are shaping the future of e-commerce engagement. Gamification is like the sprinkle of excitement atop the cake of shopping. Dynamic Pricing Optimization At the intersection of demand, value perception, and profitability lies dynamic pricing optimization.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

Playvox

FEBRUARY 2, 2022

But to seal the deal you need to implement the right processes enabled by technologies, such as quality monitoring, training, and gamification. ENJOYING THIS ARTICLE? You can do this with gamification to reward and recognize agents for delivering superior experiences. Sign up for our newsletter. Deliver Targeted Training.

Contact Center 68

Contact Center Gamification Culture Employee Engagement 68

TechSee

JUNE 25, 2019

In this article, we take a deep dive into the different AI customer service technologies that companies are employing to improve their customer-facing interactions, as well as to enhance their internal processes. Gamification. Gamification can be an immersive, exciting experience that engages and motivates agents.

Technology 122

Technology Customer Service Contact Center Gamification 122

Lithium

NOVEMBER 5, 2019

Read 's article to learn more about The Forrester Wave TM : and key takeaways from the report. Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow.

Gamification 40

Gamification Roadmap Analytics Resources 40

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. This starts by hiring people who value the story, while reinforcing it in induction training, coaching sessions and morning team huddles.

Gamification 105

Gamification How To Call Recording Analytics 105

Totango

FEBRUARY 14, 2022

Use gamification methods to encourage customers to use and engage with your product regularly. The post How to Apply The 5 Love Languages to Customer Success appeared first on Best Customer Success Blog: Articles for Enterprise Growth. Actions You Can Take Today : . Be attentive in out-of-product channels (i.e. Words of Affirmation.

Customer Success 85

Customer Success How To Gamification Social Media 85

Playvox

NOVEMBER 15, 2022

Related Article: Five Coaching Tips For Contact Center Agents that Work. Related Article: What is WFM (and How Does it Apply to Our Daily Lives)? . Related Article: Improve Contact Center Productivity with WFM Software. Making things fun with gamification. Automate Reports. Work With Accurate Data.

ROI 86

ROI Software Management Contact Center 86

COPC

NOVEMBER 15, 2023

The second article, “ Onboarding Best Practices: Reducing Attrition in the First 90 Days ” will offer insight and best practices for engaging and retaining new hires. Recognizing achievements during this process through gamification is also helpful. The hiring and preboarding processes are just the first step in the employee journey.

Call Center 97

Call Center Contact Center Employee Engagement Gamification 97

UJET

NOVEMBER 3, 2020

Agent Assist would identify your customer’s problem and immediately surface a knowledge article to the agent explaining what the blinking light means. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

Playvox

MARCH 12, 2023

Related Article: Team Leaders: How to Personalize your Agent Training 3. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 5. Ensuring that employee performance is always at its best should always be the ultimate goal. Reduce Turnover High turnover rates can be a significant challenge for any contact center.

Contact Center 52

Contact Center Strategy Gamification Customer Satisfaction 52

UJET

NOVEMBER 3, 2020

Agent Assist would identify your customer’s problem and immediately surface a knowledge article to the agent explaining what the blinking light means. Instead of just relying on text and videos to train your agents, AI empowers you to offer gamification training—or interactive, game-style training courses.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

CX University

OCTOBER 22, 2020

The CX800 Graduate Course Series is structured into a 6-course program with comprehensive lessons, videos, articles, reflective and practical playbooks, and interactive gamification activities. CXU offers fully online courses in Customer Experience (CX) that teach the 6-pillars of CX.

Gamification 64

Gamification Course Customer Experience Professionals Leadership 64