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Call Center Shrinkage : Strategies and Tools for Decision-makers

NobelBiz

In this article, we’ll examine the concept of Call Center Shrinkage, how to quantify and control it. Keeping your agents engaged Imagine that you have to deal with clients that ask the same questions over and over. This is what agents deal with on a regular basis, so you must keep them happy and engaged. Tiring, right?

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Call Center Shrinkage: Strategies and Tools for Decision-makers

NobelBiz

In this article, we’ll examine the concept of Call Center Shrinkage, and how to quantify and control it. Keeping your agents engaged Imagine that you have to deal with clients that ask the same questions over and over. This is what agents deal with on a regular basis, so you must keep them happy and engaged. Tiring, right?

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This is How Work Environment Helps Call Center Outsourcing Philippines Be The Best In Any Industry

Magellan Solutions

In this article we will discuss all about the work environment in the Philippines. Rewards program. Gamification is a term that refers to the addition of major gaming features to regular activities. . With of course, associated rewards after completion. . It turns out, this is not just a trend or a coincidence.

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All You Need To Know About Customer Retention – The Ultimate Guide

SurveySparrow

2 Engage with customers. Don’t stop engaging with your customers once they are on board. It will not only help with your brand building, but it will be a fantastic force for your customers to engage with you. #3 61% of customers say that the best way to engage them is through surprise offers or gifts. #5 9 Gamification.

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Breaking down the walls: Loyalty Magazine Awards 2019

Currency Alliance

Really, for those relatively few brands achieving impressive levels of customer engagement, it’s breath-taking how fast the industry has progressed in such a short time. Gamification and personalization have come on leaps and bounds in loyalty to supplement points and rewards. Practical applications for “future” tech.

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