Call Center Shrinkage : Strategies and Tools for Decision-makers
NobelBiz
FEBRUARY 22, 2023
In this article, we’ll examine the concept of Call Center Shrinkage, how to quantify and control it. Keeping your agents engaged Imagine that you have to deal with clients that ask the same questions over and over. This is what agents deal with on a regular basis, so you must keep them happy and engaged. Tiring, right?
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