Customer Service Training: 21+ Tips, Activities, and Courses
Help Scout
AUGUST 22, 2023
Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article
Top 5 Customer Service & CX Articles for Week of April 1, 2024
ShepHyken
MARCH 31, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. That message is loud and clear in just the first two paragraphs of this article. Of course, there’s more!
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Top 5 Customer Service & CX Articles for Week of April 1, 2024
ShepHyken
APRIL 1, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. That message is loud and clear in just the first two paragraphs of this article. Of course, there’s more!
Top 20 Most Popular Customer Centricity Articles of 2020
C3Centricity
JANUARY 13, 2021
In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. This post has been amongst the top articles on C3Centricity for many years. If not, this article will guide you in learning more. #9.
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Top 5 Customer Service & CX Articles for Week of March 18, 2024
ShepHyken
MARCH 18, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. The competition isn’t just your direct competitors, although they’re still there of course. Here are my top five picks from last week.
90+ Course Evaluation Survey Questions to Ask
SurveySparrow
MARCH 22, 2022
Course evaluation surveys are an effective way to improve the quality of your course. The right course evaluation survey questions will help you deliver courses that are engaging and interactive. In this article, we’ve put together a list of the best course survey questions to ask in 2022.
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How to write a peer review: practical templates, expert examples, and free training courses
Clarivate
APRIL 6, 2022
Read on for resources that will get you on the right track, including peer review templates, example reports and the Web of Science Academy: our free, online course that teaches you the core competencies of peer review through practical experience ( try it today ). Peer review training courses and in-person workshops.
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Top 5 Customer Service & CX Articles for the Week of September 11, 2023
ShepHyken
SEPTEMBER 10, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.
5 Top Customer Service Articles of the Week 7-12-2021
ShepHyken
JULY 12, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As strong a case as this article makes for the digital-first options, it still supports the notion of reaching a live agent when necessary.
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Top 5 Customer Service & CX Articles for Week of February 26, 2024
ShepHyken
FEBRUARY 25, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. Of course, there’s more to this article. Imagine that!)
Top 5 Customer Service & CX Articles for Week of February 12, 2024
ShepHyken
FEBRUARY 12, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.
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5 Top Customer Service Articles of the Week 5-10-2021
ShepHyken
MAY 10, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love the way this article starts: “The last 12 months have been a crash course in customer experience for business leaders.”
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5 Top Customer Service Articles of the Week 6-28-2021
ShepHyken
JUNE 28, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. Of course, you do! Something that intrigued me about this article was the title.
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Top 5 Customer Service & CX Articles for Week of January 29, 2024
ShepHyken
JANUARY 28, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. Shrewd customer design choices, of course. This article shares something I had not heard of: how Walt Disney created “the desired path.”
Top 5 Customer Service & CX Articles for Week of October 9, 2023
ShepHyken
OCTOBER 9, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The five ideas in this article are a great place to start. The examples used in the article come from Starbucks, Disney, Apple, and Ritz-Carlton.
Top Customer Success Courses and Training that every CSM needs in 2022
CustomerSuccessBox
MARCH 14, 2022
Read further to know about Customer Success courses that you should be doing in 2022 to grow in your career. We have curated the best courses and training handpicked for you to select the best out of the best. We have curated the best courses and training handpicked for you to select the best out of the best. Course Format: 2.5-hour
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Top 5 Customer Service & CX Articles for Week of October 23, 2023
ShepHyken
OCTOBER 23, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Of course, we would love all reviews to be positive. This short article has several tips on how to get reviews, why you want reviews, and more.
Top 5 Customer Service & CX Articles for the Week of September 25, 2023
ShepHyken
SEPTEMBER 24, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This comprehensive article covers the advantages of the survey and how to calculate the score correctly. How do they do it?
Useful Tips On How To Successfully Sell Your Online Course
CSM Magazine
DECEMBER 14, 2021
Creating an online course is a great way to share information with others. However, if you have no idea how to sell your online course or fail to provide great customer service, it’s going to be a complete failure. In this article, we’re going to share a few of them with you. Promote Your Course.
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5 Top Customer Service Articles of the Week 10-24-2022
ShepHyken
OCTOBER 24, 2022
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article is actually an interview with PwC Customer Transformation Leader George Korizis. Then read this article.
5 Challenges Facing Your Customers and Brands, and What They Mean for Your CX Program
InMoment XI
OCTOBER 18, 2022
For example, I discussed in a prior article how reduced demand for patio furniture left these goods gummed up in the supply chain. Steep discounts can benefit customers, of course, but on this scale they leave a brand’s bottom line weakened.
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Making the Automotive Service Experience Exceptional: Part 2 of 3
InMoment XI
MARCH 19, 2020
Now we will be going over the second part of an Exceptional Service Experience which is, of course, During the Service itself. View Article. Taking Care of Your Customers “During” In our last blog, which you can view here, we talked about the Before stage of Automotive Service.
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5 Top Customer Service Articles of the Week 3-14-2022
ShepHyken
MARCH 14, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We kick off this week’s Top Five roundup with a robust article that takes us back to the basics, journey mapping the customer experience.
5 Top Customer Service Articles of the Week 11-29-2021
ShepHyken
NOVEMBER 29, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: With “The Great Resignation” being such a hot topic, I felt this article should be at the top of the list for our Top Five roundup this week.
5 Top Customer Service Articles of the Week 5-9-2022
ShepHyken
MAY 9, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The title of the article asks an important question, and the answer depends on the situation. Of course, not! by Michael Manfredo.
5 Top Customer Service Articles For the Week of March 15, 2021
ShepHyken
MARCH 15, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: When Joseph Michelli writes an article about customers or experience, it is a “must-read.” Most aren’t succeeding.
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5 Top Customer Service Articles of the Week 3-21-2022
ShepHyken
MARCH 21, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. And even though the article is focused on retail, this concept can work in almost any industry. Here are my top five picks from last week.
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Charting the Course of an Unexpected Career
Help Scout
AUGUST 22, 2023
Read the full article There’s no one path to a role at Help Scout, and the result is a stronger team.
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5 Top Customer Service Articles of the Week 3-28-2022
ShepHyken
MARCH 28, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As you read through the article, you will eventually come to a bold subtitle: Employee experience drives revenue. Read the article!
5 Top Customer Service Articles of the Week 1-17-2022
ShepHyken
JANUARY 17, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Some may be more relevant than others, and of course, we could have added quite a bit to the list, but this is a good start.
5 Top Customer Service Articles for the Week of August 19, 2019
ShepHyken
AUGUST 19, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article reminds of this strategy. Even if you’re not in retail, you should read this article. by Mary Drumond.
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5 Top Customer Service Articles For the Week of September 7, 2020
ShepHyken
SEPTEMBER 7, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The title of this article caught my attention. Here are my top five picks from last week. But what if we reframed that statement?
Elves Rule: Employees ‘Make’ The Customer Experience, and Should Be Recognized for It
InMoment XI
DECEMBER 21, 2021
This article was originally published on CustomerThink. The move toward commitment and advocacy is generally driven, and championed, by senior executives, though, of course, they can’t do it alone. Before they do that, of course, they have to accept that organizational focus and stakeholder centricity are issues of concern.
5 Top Customer Service Articles for the Month of June 2018
Comm100
JULY 12, 2018
Dan’s article is an excellent way of understanding that it doesn’t take immense effort or sacrifice to help build a loyal customer base. Staying on the theme of difficult customers, this article has some extra tips for helping agents and frontline staff to keep their cool in difficult customer service situations. Difficult Customers.
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5 Top Customer Service Articles For the Week of August 24, 2020
ShepHyken
AUGUST 24, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has plenty of information to make the case. You want more of them, then read this article. by Mitul Makadia.
Top 5 Customer Service & CX Articles for the Week of February 20, 2023
ShepHyken
FEBRUARY 19, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The gold in the article is his simple three-step approach to building a customer-focused culture. This article goes on to share nine ideas.
5 Top Customer Service Articles for the Week of March 11, 2019
ShepHyken
MARCH 11, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ” then this article will give you the five best answers. My Comment: This short article focuses on CX innovation.
5 Top Customer Service Articles For the Week of October 12, 2020
ShepHyken
OCTOBER 12, 2020
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Somehow he finds time to write articles, it seems weekly about the topic of service and experience. Follow on Twitter: @Hyken.
5 Top Customer Service Articles for the Week of May 13, 2019
ShepHyken
MAY 12, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That said, this article has seven good ideas to consider for your next run at a loyalty program (if you’re not already doing them).
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The Best Way to Identify (and Share) the Moments that Matter with Frontline Employees
InMoment XI
JULY 12, 2022
Many brands use data to measure employee performance as a matter of course, but tracking something only accomplishes so much. While we’ve covered a lot of ground in discussing how to improve and recognize frontline employee performance, there’s a lot more you can find by checking out my full-length point of view article here.
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5 Top Customer Service Articles for the Week of January 14, 2019
ShepHyken
JANUARY 14, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. According to this article, only 42% of companies can accurately measure the lifetime value of a customer. Of course you are.
5 Top Customer Service Articles for the Month of May 2018
Comm100
JUNE 13, 2018
Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer Experience and Customer Success articles that can be found online. This was a post that actually really struck a chord with me as sadly we’ve all dealt with irate and upset customers throughout the course of our careers.
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CXU’s 500 Series of Online Courses now available as Subscriptions
CX University
AUGUST 7, 2018
CX University recently announced changes in purchase options to their Customer Experience and Patient Experience 500 Series of Online Courses. Online Courses are now available as subscription plans with low prices to allow accessibility for everyone. Visit www.cxuniversity.com to learn more about the subscription plans. CX University.
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