InMoment XI

APRIL 16, 2020

In this article we will look in depth at customer experience problems and solutions through two stories, in order to. View Article. In normal times, most companies recognize that delivering an outstanding customer experience is a major factor in both customer retention and overall company success.

Innovation 365

Innovation Customer Retention Customer Experience Company 365

ECXO

OCTOBER 17, 2024

This article explores the reasons why medical device companies must uphold a higher standard of customer experience (CX) and why they cannot afford to fail. Article Inspired by Eglobalis: [link] Written by Ricardo S. Medical devices directly impact patient outcomes, making the stakes incredibly high.

Customer Experience 401

Customer Experience Healthcare Innovation System 401

eglobalis

NOVEMBER 26, 2024

Drawing from my nine years working with Samsung’s strategic group, SAP, and others, this article cuts through the noise to focus on what really matters: results-driven action. This article challenges the status quo of how empathy is perceived in B2B CX. As mentioned in a previous article. The answer is no.

B2B 408

B2B B2C Culture Net Promoter Score 408

ShepHyken

JANUARY 7, 2025

In 2024, I wrote 52 Shepard Letter articles and released 52 podcast episodes. Some people have told me they love the cartoons and dont read the articles. Make the Complicated Simple : The quote I used in the opening paragraph of this article sums up the point. Here are the five best from each category.

Retail 85

Retail Video Customer Confidence Culture 85

eglobalis

NOVEMBER 3, 2024

This article explores ten practical strategies for B2B companies to move beyond rigid, cookie-cutter frameworks, offering a pathway toward a more personalized, authentic, and impactful CX approach that leverages a company’s unique strengths and the power of cultural innovation.

B2B 445

B2B Culture Innovation Loyalty 445

eglobalis

DECEMBER 11, 2024

This article was originally posted at: [link] Ready to disrupt your CX strategy? Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design.

Customer Journeys 282

Customer Journeys Effort Score Omni-Channel Social Media 282

Lumoa

SEPTEMBER 1, 2023

Thanks for reading! The post Product News – August 2023 appeared first on Lumoa.

B2C 369

B2C Trends Knowledge Base ROI 369

Lumoa

APRIL 13, 2020

In this article, we'll explain what voice feedback is and how to generate customer insights from it. What is voice feedback? With modern technologies available today, such as speech-to-text and artificial intelligence it’s possible to automatically generate insights from calls. Feed generated with FetchRSS )

Customer Insights 365

Customer Insights Feedback Technology Customers 365

ECXO

NOVEMBER 25, 2024

If you found this article helpful, feel free to share it and connect with me on LinkedIn My previous articles include: Why Silos in 2020’s CX Aren’t Your Real Problem—And What You Should Focus on Instead – [link] Can you really make a choice? Originally posted complete version at: [link] Let me know your thoughts and experiences.

Feedback 391

Feedback ROI Roadmap Analytics 391

eglobalis

OCTOBER 30, 2024

This article explores how AI is reshaping the employee experience and its subsequent impact on customer experience. AI in the workplace is transforming business operations, fundamentally altering the employee experience. The Current Landscape AI in the Workplace AI technologies are now integral across virtually every industry.

Employee Experience 386

Employee Experience Customer Experience Employee Engagement Telecommunications 386

InMoment XI

AUGUST 3, 2022

This article probably isn’t the first place you’ve seen the terms “Great Resignation”, “Great Reshuffle” or “Big Quit” on the internet, and from the looks of things, the battle to retail talent won’t settle anytime soon. Well, we have the answer to that as well!

Employee Experience 418

Employee Experience Brands Roadmap Culture 418

InMoment XI

OCTOBER 18, 2022

For example, I discussed in a prior article how reduced demand for patio furniture left these goods gummed up in the supply chain. Click here to read my full-length point of view article on customer coping strategies and what your organization can do to address them.

Brands 397

Brands Transportation Wait Times Course 397

eglobalis

JANUARY 13, 2025

This article compares AgentForce with its competitors, focusing on automation, real-time support, and predictive analytics. This article provides a comprehensive evaluation of AI-driven tools like Salesforces, offering global examples and practical lessons for businesses seeking to elevate service excellence.

Customer Experience 322

Customer Experience Marketing Chatbots e-support 322

ECXO

MAY 15, 2023

Read the full article where it was originally published HERE To make the most of MadTech, you’ve got to have a strategy. Read the full article where it was originally published HERE The post Are you ready for MadTech? The result? More MadTech business cases that are higher in scale and complexity.

Tips 400

Tips Net Promoter Score Advertising Customer Journeys 400

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Related: [Article] Customer Experience Management Defined: How is it Different From CX? Article] Why a CX Mission Statement Matters — And How to Create One. Article] Want Greater CX Success? Article] Is Customer Experience Worth It? These goals must be defined and supported from the top.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

InMoment XI

SEPTEMBER 28, 2022

In this article, I’ll discuss three areas in which human expertise can make a valuable contribution. In 2021, the Wall Street Journal ran an article titled, “Why Companies Shouldn’t Give Up on Focus Groups.” Let’s dive in! 3 Areas Where Human Expertise Makes a Valuable Contribution to Customer Experience. Qualitative Research.

Customer Journeys 418

Customer Journeys Customer Experience Exercises Consulting 418

eglobalis

DECEMBER 4, 2024

While this article bellow succeeds in capturing attention, it falls short in delivering the professional depth and insight that many readers might have anticipated. Maybe because some people seek to gain visibility on LinkedIn, this strategy of bold but unsubstantiated assertions is employed. based B2B professionals.

B2B 321

B2B Culture Government Innovation 321

C3Centricity

APRIL 3, 2023

For instance, if you are writing an essay on psychology then you’ll use what you’ve learned about psychology and also what other professionals have said about it to write an effective research article. Writing an article does not need to be difficult.

Tips 59

Tips Study Resources 59

eglobalis

NOVEMBER 5, 2024

This often happens with Brian’s works therefore I decided to post this short article about his work. Interesting enough, my wife, Miriam, always says that when I read a great book—one that truly makes me reflect and feel challenged—I have a look of happiness and satisfaction afterward.

Leadership 394

Leadership Innovation Social Media Trends 394

eglobalis

AUGUST 13, 2024

In this article, we will delve into how Samsung and Apple differentiate in customer experience, focusing on ten key parameters: design, brand loyalty, fan following, creativity, CX, user interface, ecosystem integration, product quality, customer service, and marketing strategies.

e-support 445

e-support Innovation Customer Centricity Loyalty 445

ECXO

JULY 10, 2024

This article examines the critiques of NPS, its performance in different business contexts, and emerging global trends in customer feedback strategies. Despite its widespread use across various industries, NPS has come under scrutiny for not providing a holistic view of the customer experience.

Metrics 374

Metrics Analysis Feedback NPS 374

ECXO

AUGUST 12, 2024

This article explores the top MarTech solutions that are revolutionizing CX, the challenges the industry faces, and how these technologies are being leveraged across different global markets to drive B2B success.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

C3Centricity

JUNE 13, 2023

In this article, we will explore … The post 4 Ways to Empower Your Employees to Give Outstanding Customer Service first appeared on c3centricity. If you’re reading this, then you are probably eager to delight your customers and take your service to new heights.

Customer Service 296

Customer Service Customers How To Customer Centricity 296

ECXO

OCTOBER 27, 2024

In this article, I’ll explore how Customer Success metrics are driving the subscription economy forward and how businesses can leverage these tools to create lasting value. These metrics help businesses to fine-tune their strategies, ensuring they meet the needs of their subscribers while sustaining growth.

Metrics 332

Metrics Customer Success Effort Score Self Service 332

eglobalis

AUGUST 19, 2024

This article delves into the primary frustrations with NPS, explores alternative metrics, and examines why NPS is better suited for transactional evaluations. Continuing from my article first phrase, ‘We’re not here to drive the final nail into the coffin of NPS’ in this article.

NPS 336

NPS Net Promoter Score Effort Score Metrics 336

eglobalis

JULY 2, 2024

This article delves into these critiques, exploring how NPS fares across diverse business landscapes—both in B2B and B2C environments. Article authored by Ricardo Saltz Gulko. Widely adopted across industries, NPS has faced increasing scrutiny for its limitations in offering a complete view of the customer experience.

NPS 378

NPS Feedback Net Promoter Score B2C 378

ECXO

JANUARY 25, 2022

SHARE ARTICLE. Want to see more articles like this? Share on facebook. Share on twitter. Share on linkedin. Share on email. Share on whatsapp. Journey Orchestration (JO) in Practice II by Ray Gerber at Thunderhead. You are all welcome to the open-access webinar with 120 places available. Join ECXO today.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

C3Centricity

JANUARY 30, 2021

With so many purchases being made online these days, there is a growing number of articles exposing the behaviours of organisations who clearly haven’t adopted a customer-first strategy. Bloomberg had a good article explaining the topic if you want to learn more. Dishonest products. Source: Mail online. Source: Mail Online.

How To 316

How To Brands Advertising Customers 316

InMoment XI

SEPTEMBER 23, 2021

Click here to read my full-length Point of View article on the subject. We’ve briefly touched on how CX programs (especially Experience Improvement initiatives) are useful for capturing intelligence that improve your brand’s reputation. But which tools specifically should your brand utilize, and how? Thanks for reading!

Brands 369

Brands Advertising Touchpoint Tools 369

ECXO

FEBRUARY 26, 2024

And this led me to write this article. There are several reasons why you should give the right importance to Behaviour Science and keep reading this article: It allows us to tap into the subconscious mind of the customers. Framing Effect Framing is such a wide topic that it deserves an entire article just to explore it better.

Sales 345

Sales Customers Social Media Examples 345

eglobalis

JULY 25, 2024

This article explores the reasons behind this disparity, examining factors such as cultural differences, investment levels, regulatory environments, and innovation adoption rates. Article written by Ricardo Saltz Gulko. While the USA leads in delivering superior customer experiences, Europe and the UK often lag behind.

Customer Experience 401

Customer Experience Customer Centricity Innovation Culture 401

Kayako

MAY 13, 2022

A good place to gather content is agent knowledge base articles you can repurpose for self-service queries. Features to look for in a self-service portal include: A knowledge base with a collection of FAQs, articles, videos, diagrams, how-to guides, and more. An interface that makes it easy to create articles for the knowledge base.

Self Service 275

Self Service Knowledge Base e-support Policies 275

eglobalis

NOVEMBER 19, 2024

In this article, we’ll explore ten critical areas where companies are using AI to design better technologies, the challenges they face, and actionable steps they are taking to succeed. I hope you found the article insightful! I’m curious to know—does your company leverage algorithms and AI for experimentation and design enhancement?

B2B 452

B2B Healthcare Innovation System 452

ECXO

JUNE 11, 2023

In this article, we want to walk you through 22 essential steps that will help you design an experience that sets your brand apart. By following these 22 essential steps outlined in this article, firms can create experience by design that makes them competitive beyond product and price. Let’s get started. Don’t stop there.

B2B 390

B2B B2C Touchpoint Customer Journeys 390

ECXO

JUNE 19, 2024

DALL-E development by ECXO The Transformative Power of AI in Physical Product Design: Enhancing Creativity and Customer Experience Article source: [link] Introduction The advent of generative AI is reshaping the landscape of physical product design, driving innovation, practicality, and enhancing the customer experience.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386