Top 20 Most Popular Customer Centricity Articles of 2020

C3Centricity

In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. This post has been amongst the top articles on C3Centricity for many years.

The Top 6 CX Articles of 2019

GetFeedback

ArticlesWe’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now.

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An Article on Customer Experience That Actually Makes Sense

GetFeedback

ArticlesCustomer experience (CX) actually simplified. Here you’ll find straightforward answers to the most popular questions on the CX space.

CX Magazine Article

Peter Lavers

You can read the article by clicking here.

Virtual + Engaging: How to Bring Classroom Training Online (with Infographic)

10 tips for virtual contact center training that makes at-home workers feel part of the crew while they learn.

5 Top Customer Service Articles of the Week 8-9-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. All of this and more are covered in this excellent article.

How to Create a Chatbot Using Zendesk Articles?

kommunicate

In this blog, we will help you in creating the chatbot using your Zendesk articles. Prerequisites: Kompose chabot builder account, we will be importing articles to Kompose and create a chatbot. The post How to Create a Chatbot Using Zendesk Articles?

5 Top Customer Service Articles of the Week 7-19-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination.

5 Top Customer Service Articles of the Week 6-28-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success.

An Article On Customer Experience That Actually Makes Sense

GetFeedback

If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. In fact, you’ll find many articles dance around this question. To be clear, we’ll be using CX program in this article. Voice of the Customer deserves its own section in this article.

Create a Team of CX Heroes on Your Frontline: Transform Your Company’s Culture!

Employees often fail to understand that Customer Experience is more than a number. Learn a comprehensive 7-point strategy to incorporate CX, especially VOC feedback, into your company’s DNA to drive real impact!

5 Top Customer Service Articles of the Week 5-24-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the retail business, this is an article for you.

5 Top Customer Service Articles of the Week 9-13-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider this article as a launch into a discussion about how to be more convenient for your customers.

VIDEO & ARTICLE: What Is Agent Adherence & How to Improve It

NobelBiz

The post VIDEO & ARTICLE: What Is Agent Adherence & How to Improve It appeared first on NobelBiz®. Like many other metrics, adherence is a data point that needs to be managed properly in order to make it successful.

5 Top Customer Service Articles of the Week 5-10-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The post 5 Top Customer Service Articles of the Week 5-10-2021 appeared first on Shep Hyken.

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

In this article, we discuss six killer applications and. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

5 Top Customer Service Articles of the Week 7-12-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article suggests three “projects” to consider.

5 Top Customer Service Articles of the Week 6-7-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here, he shares an article focused on culture.

5 Top Customer Service Articles of the Week 5-31-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers.

An Article on Customer Experience That Actually Makes Sense

GetFeedback

ArticlesCustomer experience (CX) actually simplified. Here you’ll find straightforward answers to the most popular questions on the CX space.

5 Top Customer Service Articles of the Week 7-26-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I enjoyed this article, which features eight strategies that get your customers to come back.

Building the Perfect Knowledge Base Template Article

Comm100

Designing a knowledge base is no easy task, but with the right guidance and by asking the right questions, you can create informative articles that customers will benefit from. Your knowledge base should not be cluttered with articles that answer one or two customer queries each year, but neither should it be so basic that it’s rarely helpful at all. Finally, intuition should also be used for deciding what article topics will be needed in the future.

VIDEO & ARTICLE: Why Omnichannel Matters

NobelBiz

The post VIDEO & ARTICLE: Why Omnichannel Matters appeared first on NobelBiz®. Fred Stacey is one of the most influential voices in the Call Center space, and his culminating experience is helping organizations grow and improve every day. In this talk, he'll be sharing his thoughts and insights regarding the tech shift during the pandemic. Blog Insights

5 Top Customer Service Articles of the Week 8-2-2021

Shep Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read the article to get the other two.

The Best Customer Service Articles from 2019

The DiJulius Group

The Best Customer Service Articles from 2019 The results are in, and here are The DiJulius Group subscribers’ favorite articles of 2019 ranked by popularity. Read Full Article. The post The Best Customer Service Articles from 2019 appeared first on The DiJulius Group.

5 Top Customer Service Articles of the Week 5-3-2021

Hyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article validates that point and more.

3 Customer Experience Articles for Weekend Reading

Cyara

I can’t wait to read that article as soon as I finish…” category of my work life. And, if you are anything like me, you make it to Friday realizing you never found your way back to all the articles and news you wanted to dive into but couldn’t find the time. Happy Friday!

5 Top Customer Service Articles For the Week of January 25, 2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I My Comment: This is a great article. The article is short and to the point.

5 Top Customer Service Articles of the Week 6-14-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As the author of this article calls it, there is a customer service gap, a disconnect.

The Top 10 Customer Experience Articles of 2016

GetFeedback

We pulled together the year's most influential customer experience articles from CX thought leaders around the web. ArticlesThe future is all about the customer.

Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). Don’t Miss Out on Shep’s Top 3 Forbes Articles: Four Habits Of Highly Ineffective Companies. The post Best Customer Service and Experience Articles, Videos, & Podcasts appeared first on Shep Hyken.

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VIDEO & ARTICLE: What Is Intraday Management and How to Make the Most of It

NobelBiz

The post VIDEO & ARTICLE: What Is Intraday Management and How to Make the Most of It appeared first on NobelBiz®. Having your resources aligned in a seamless manner, in order to maximize efficiency for scheduling and planning your agents time.

5 Top Customer Service Articles For the Week of December 21, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I’ve written a number of articles with similar findings.

VIDEO & ARTICLE: Call Center Migration Plan

NobelBiz

The post VIDEO & ARTICLE: Call Center Migration Plan appeared first on NobelBiz®. Frank Wassenbergh has 18 years of experience working with clients, using practical knowledge and willingness to build solutions and gain clients' trust in managing businesses and implementing technology. Blog Insights

5 Top Customer Service Articles For the Week of March 22, 2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The title of this article was enough to intrigue me to want to read it.

5 Top Customer Service Articles For the Week of February 22, 2021

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Enjoy this article that focuses on creating positive memories for your customers.

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5 Top Customer Service Articles of the Week 6-21-2021

Hyken

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article may give you some insights as to why.