INDUSTRY INSIGHTS YOUR PEERS ARE READING
Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). MORE
The post CASE ARTICLE: Feedback as a social-emotional aid in the classroom appeared first on HappyOrNot. News Bournedale Elementary School case article case study customer success story school school feedback MORE
Customer Experience Articles. Customer experience articles. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Experience is Decided by You article. Everybody Has a Customer article. MORE
The Best Small Business Marketing Articles. Buffer App - I featured it on my social media resource article , but I like it so much I'm going to talk about it here, too. MORE
Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer Experience and Customer Success articles that can be found online. The post 5 Top Customer Service Articles for the Month of May 2018 appeared first on Comm100. MORE
Here’s our list of the best articles from last year to help you understand the trends and show how you can provide an amazing customer experience in 2017. ” The 12 best customer experience articles from across the web. What were your favorite articles from 2016? MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. MORE
A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Giannetto authored the article to explain how we see the industry changing. Read Article. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is just one of three strong ideas in this article on how to avoid bad customer service. MORE
Best Articles for Managing Your Live Chat Support. In our sincere appreciation of your readership, we would like to offer you a selection of our best articles for managing your live chat support. MORE
Late last month, CMSWiRE published an article by Dom Nicastro titled, " Discussion Point: What Frustrates You About Your Web CMS? " In it, Nicastro asks three different digital agencies what frustrates people about their web content management system? MORE
link: [link]. source: Technically Sentient Newsletter (subscribe here ). computer programs that use statistics and lots of data.”. my impressions: this is a very contrarian view of AI as a solution. The author makes some good points, leaves some things that we know out of the discussion (likely to strengthen their own point), but ends up being a great summary of why AI is not the panacea we y’all some of you think it may be. MORE
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Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just read this excellent article that predicts what we can look forward. MORE
Dan’s article is an excellent way of understanding that it doesn’t take immense effort or sacrifice to help build a loyal customer base. I’ll let you read the specifics in her article, and I’d say you should pay particular attention to point #4. MORE
The results are in, and here are readers’ favorite articles of 2018 ranked by popularity. Read Full Article. The post Top Customer E- Service Articles Of 2018 appeared first on The DiJulius Group. MORE
In case you missed them, the 10 most popular eServices of 2016 were the following. I suggest printing them out, reading and sharing them with your management team. Things You Don’t Want To Shop To The Lowest Bidder There are certain things in life that you don’t want to price shop, look for discounts […]. Customer Service Customer Service quotes Customer Service Revolution Customer Service skills Customer Service Training Customer Service Vision MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has nine ways to make email responses better. MORE
Designing a knowledge base is no easy task, but with the right guidance and by asking the right questions, you can create informative articles that customers will benefit from. Finally, intuition should also be used for deciding what article topics will be needed in the future. MORE
Issue 72 - Customer Success Articles that are Certified Classics (Part 2). A classic article needs to be remembered, enjoyed and recognized not only by the current generation but also by subsequent generations. MORE
The Best Content Marketing Articles. They bring their unique perspective to the article, which means it's full of some very nice insights. The post Content Marketing in 2018: The Best Blogs, Articles, Tools, Influencers and Resources appeared first on Blog | Grade.us MORE
Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. 10 Must-Read Articles for Junior Customer Success Managers. Dealing with some end of year FOMO? MORE
These seven One Millimeter Mindset articles are offered to help catalyze how to use your professional experience to serve customers better and better, moving forward. The post 6 One Millimeter Mindset™ Articles leverage Professional Experience appeared first on Babette Ten Haken. MORE
These are the articles that resonated the most with our readers in 2018. Here at Wootric we pride ourselves on providing information about trends and best practices that can help our CX champions shine. Well, four more seasons have come and gone! MORE
Customer experience today means everything. With retailers announcing seemingly on a weekly basis of store closings, experience is more important than ever before. Many companies think of customer experience, however, as a flashy marketing campaign, a cool social media outreach effort, or putting associates through a one-time training program. To do customer experience right, everyone might be responsible for delivering on it and be held accountable for its success or failure. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article by Robert Reiss features ideas from an interview with three CEOs. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Don’t let the article fool you. MORE
The concept's been around for awhile, of course, but you could almost throw a dart at this year's batch of marketing articles and get a 50/50 chance of finding one that mentions this term somewhere. The Best Influencer Marketing Articles of 2018. This article was extremely insightful. MORE
This article goes one further examining how the real barrier between computers and people is memories – and how they work. Read this article so you can see what are the major challenges we have to focus on, not for advanced analytics only (although the ability to hold a conversation that is coherent requires memory) but for machine learning. Title: Understanding the Four Types of #AI. Source: Twitter, via Vala Afshar. Link: [link]. MORE
There are certain things that computers cannot replicate (covered these in my article sharing these past few weeks as well) – intuition, innovation, imagination is my soundbite for the summary of these items. In this article, I found new hope that Arnold won’t be back. title: The AI Cargo Cult – the Myth of a SuperHuman AI. link: [link]. source: surfin’ Problems need far more than just intelligence to be solved. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. MORE
Short, sweet news articles about everything that's happening in the social media world. 2018's Best Social Media Marketing Articles. If something is broken, this article will tell you how to fix it. By the time you're done reading this article, you'll have it answered. MORE
This article will help you understand why Stephen Hawkins, Elon Musk, Bill Gates and other luminaries are warning about what AI can become (they mean ML; don’t want to overemphasize the difference – but it’s critical). Title: The Dark Secret at the Heart of AI. Link: [link]. Source: MIT Technology Review, via Google Alerts. “If it can’t do better than us at explaining what it’s doing,” he says, “then don’t trust it.” MORE
It seems like CSMs have become the cool kids of tech. While professionals everywhere learn of the power of well-executed Customer Success Management, more and more new grads see the industry as an opportunity to have a real impact and jumpstart their careers. MORE
It seems like CSMs have become the cool kids of tech. While professionals everywhere learn of the power of well-executed Customer Success Management, more and more new grads see the industry as an opportunity to have a real impact and jumpstart their careers. MORE
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The author of this short article was lucky. This article focuses on empowerment. MORE
The article published on Customer Gauge examines ‘closing the loop’ from a new angle and shines the light on why companies should reassess their policies on the process. The post Best Customer Experience Article from the Month of July 2018 appeared first on Comm100. MORE
A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Giannetto authored the article to explain how we see the industry changing. Read Article. MORE
Issue 77 - Customer Success Articles that are Certified Classics (Part 3). How do we decide which articles are Customer Success Classics? Well, to become certified classic, an article must be written well, easy to read, and most importantly, feature great content. MORE
Article Related Topics The DiJulius Group
JANUARY 9, 2019
The results are in, and here are readers’ favorite articles of 2018 ranked by popularity. Read Full Article. The post Top Customer E- Service Articles Of 2018 appeared first on The DiJulius Group.
Comm100
FEBRUARY 7, 2018
Designing a knowledge base is no easy task, but with the right guidance and by asking the right questions, you can create informative articles that customers will benefit from. Finally, intuition should also be used for deciding what article topics will be needed in the future.
Comm100
AUGUST 1, 2018
The article published on Customer Gauge examines ‘closing the loop’ from a new angle and shines the light on why companies should reassess their policies on the process. The post Best Customer Experience Article from the Month of July 2018 appeared first on Comm100.
Amity
DECEMBER 21, 2017
Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. 10 Must-Read Articles for Junior Customer Success Managers. Dealing with some end of year FOMO?
Advertisement
In this article, we discuss six killer applications and. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!
ShepHyken
DECEMBER 20, 2018
Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.).
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Wootric
DECEMBER 21, 2018
These are the articles that resonated the most with our readers in 2018. Here at Wootric we pride ourselves on providing information about trends and best practices that can help our CX champions shine. Well, four more seasons have come and gone!
Provide Support
DECEMBER 6, 2016
Best Articles for Managing Your Live Chat Support. In our sincere appreciation of your readership, we would like to offer you a selection of our best articles for managing your live chat support.
MyCustomer
NOVEMBER 21, 2018
MyCustomer's top 10 articles of 2018 Engagement.
Comm100
JUNE 13, 2018
Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer Experience and Customer Success articles that can be found online. The post 5 Top Customer Service Articles for the Month of May 2018 appeared first on Comm100.
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the news, listen to your favorite podcast or read an article. AI+CXArtificial Intelligence and the Customer ExperienceHow comfortable are consumers interacting with AI for customer service? AI AIAI AI AI Artificial Intelligence: Helpful or Harmful for CX?
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Kayako
JANUARY 12, 2017
Here’s our list of the best articles from last year to help you understand the trends and show how you can provide an amazing customer experience in 2017. ” The 12 best customer experience articles from across the web. What were your favorite articles from 2016?
ClearAction
FEBRUARY 7, 2016
Customer Experience Articles. Customer experience articles. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Experience is Decided by You article. Everybody Has a Customer article.
One Millimeter Mindset
SEPTEMBER 3, 2018
These seven One Millimeter Mindset articles are offered to help catalyze how to use your professional experience to serve customers better and better, moving forward. The post 6 One Millimeter Mindset™ Articles leverage Professional Experience appeared first on Babette Ten Haken.
Esteban Kolsky
MAY 5, 2017
This article will help you understand why Stephen Hawkins, Elon Musk, Bill Gates and other luminaries are warning about what AI can become (they mean ML; don’t want to overemphasize the difference – but it’s critical). Title: The Dark Secret at the Heart of AI. Link: [link]. Source: MIT Technology Review, via Google Alerts. “If it can’t do better than us at explaining what it’s doing,” he says, “then don’t trust it.”
Topdown
JANUARY 7, 2016
Late last month, CMSWiRE published an article by Dom Nicastro titled, " Discussion Point: What Frustrates You About Your Web CMS? " In it, Nicastro asks three different digital agencies what frustrates people about their web content management system?
ShepHyken
JANUARY 14, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.
Grade.us
DECEMBER 20, 2018
The concept's been around for awhile, of course, but you could almost throw a dart at this year's batch of marketing articles and get a 50/50 chance of finding one that mentions this term somewhere. The Best Influencer Marketing Articles of 2018. This article was extremely insightful.
Esteban Kolsky
MAY 8, 2017
This article goes one further examining how the real barrier between computers and people is memories – and how they work. Read this article so you can see what are the major challenges we have to focus on, not for advanced analytics only (although the ability to hold a conversation that is coherent requires memory) but for machine learning. Title: Understanding the Four Types of #AI. Source: Twitter, via Vala Afshar. Link: [link].
Astea
MAY 16, 2018
A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Giannetto authored the article to explain how we see the industry changing. Read Article.
Amity
AUGUST 9, 2017
It seems like CSMs have become the cool kids of tech. While professionals everywhere learn of the power of well-executed Customer Success Management, more and more new grads see the industry as an opportunity to have a real impact and jumpstart their careers.
ShepHyken
JANUARY 7, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article by Robert Reiss features ideas from an interview with three CEOs.
Amity
AUGUST 9, 2017
It seems like CSMs have become the cool kids of tech. While professionals everywhere learn of the power of well-executed Customer Success Management, more and more new grads see the industry as an opportunity to have a real impact and jumpstart their careers.
Esteban Kolsky
MAY 16, 2017
There are certain things that computers cannot replicate (covered these in my article sharing these past few weeks as well) – intuition, innovation, imagination is my soundbite for the summary of these items. In this article, I found new hope that Arnold won’t be back. title: The AI Cargo Cult – the Myth of a SuperHuman AI. link: [link]. source: surfin’ Problems need far more than just intelligence to be solved.
ShepHyken
DECEMBER 31, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just read this excellent article that predicts what we can look forward.
Astea
MAY 16, 2018
A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Giannetto authored the article to explain how we see the industry changing. Read Article.
ShepHyken
DECEMBER 3, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.
Esteban Kolsky
MAY 4, 2017
link: [link]. source: Technically Sentient Newsletter (subscribe here ). computer programs that use statistics and lots of data.”. my impressions: this is a very contrarian view of AI as a solution. The author makes some good points, leaves some things that we know out of the discussion (likely to strengthen their own point), but ends up being a great summary of why AI is not the panacea we y’all some of you think it may be.
The DiJulius Group
JANUARY 4, 2017
In case you missed them, the 10 most popular eServices of 2016 were the following. I suggest printing them out, reading and sharing them with your management team. Things You Don’t Want To Shop To The Lowest Bidder There are certain things in life that you don’t want to price shop, look for discounts […]. Customer Service Customer Service quotes Customer Service Revolution Customer Service skills Customer Service Training Customer Service Vision
ShepHyken
DECEMBER 24, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The author of this short article was lucky. This article focuses on empowerment.
Amity
FEBRUARY 24, 2016
Issue 77 - Customer Success Articles that are Certified Classics (Part 3). How do we decide which articles are Customer Success Classics? Well, to become certified classic, an article must be written well, easy to read, and most importantly, feature great content.
ShepHyken
DECEMBER 10, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is just one of three strong ideas in this article on how to avoid bad customer service.
Amity
JANUARY 20, 2016
Issue 72 - Customer Success Articles that are Certified Classics (Part 2). A classic article needs to be remembered, enjoyed and recognized not only by the current generation but also by subsequent generations.
Grade.us
NOVEMBER 2, 2018
Short, sweet news articles about everything that's happening in the social media world. 2018's Best Social Media Marketing Articles. If something is broken, this article will tell you how to fix it. By the time you're done reading this article, you'll have it answered.
Grade.us
NOVEMBER 29, 2018
The Best Small Business Marketing Articles. Buffer App - I featured it on my social media resource article , but I like it so much I'm going to talk about it here, too.
Grade.us
DECEMBER 6, 2018
The Best Content Marketing Articles. They bring their unique perspective to the article, which means it's full of some very nice insights. The post Content Marketing in 2018: The Best Blogs, Articles, Tools, Influencers and Resources appeared first on Blog | Grade.us
Happy or Not
MAY 31, 2017
The post CASE ARTICLE: Feedback as a social-emotional aid in the classroom appeared first on HappyOrNot. News Bournedale Elementary School case article case study customer success story school school feedback
ShepHyken
DECEMBER 17, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has nine ways to make email responses better.
Think Customers
MARCH 3, 2016
Customer experience today means everything. With retailers announcing seemingly on a weekly basis of store closings, experience is more important than ever before. Many companies think of customer experience, however, as a flashy marketing campaign, a cool social media outreach effort, or putting associates through a one-time training program. To do customer experience right, everyone might be responsible for delivering on it and be held accountable for its success or failure.
ShepHyken
NOVEMBER 19, 2018
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Don’t let the article fool you.
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