Top Customer E- Service Articles Of 2018

The DiJulius Group

The results are in, and here are readers’ favorite articles of 2018 ranked by popularity. Read Full Article. The post Top Customer E- Service Articles Of 2018 appeared first on The DiJulius Group.

Building the Perfect Knowledge Base Template Article

Comm100

Designing a knowledge base is no easy task, but with the right guidance and by asking the right questions, you can create informative articles that customers will benefit from. Finally, intuition should also be used for deciding what article topics will be needed in the future.

Best Customer Experience Article from the Month of July 2018

Comm100

The article published on Customer Gauge examines ‘closing the loop’ from a new angle and shines the light on why companies should reassess their policies on the process. The post Best Customer Experience Article from the Month of July 2018 appeared first on Comm100.

The Best Customer Success Articles of 2017

Amity

Below is our annual holiday reading list, the best articles of 2017, curated, organized, and ready to be enjoyed. 10 Must-Read Articles for Junior Customer Success Managers. Dealing with some end of year FOMO?

6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

In this article, we discuss six killer applications and. If Artificial Intelligence (AI) for the overall business is a red hot. topic in C-suites, AI for customer engagement is white hot. wonder professionals, who had removed AI from their resumes, are. scrambling to add it back in!

Best Customer Service and Experience Articles, Videos, & Podcasts

ShepHyken

Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.).

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Top 5 Blog Articles for CX Practitioners in 2018

Wootric

These are the articles that resonated the most with our readers in 2018. Here at Wootric we pride ourselves on providing information about trends and best practices that can help our CX champions shine. Well, four more seasons have come and gone!

Selection of Best Articles for Managing Your Live Chat Support

Provide Support

Best Articles for Managing Your Live Chat Support. In our sincere appreciation of your readership, we would like to offer you a selection of our best articles for managing your live chat support.

MyCustomer's 10 most popular articles of 2018

MyCustomer

MyCustomer's top 10 articles of 2018 Engagement.

5 Top Customer Service Articles for the Month of May 2018

Comm100

Welcome to the first of a new series of monthly posts where I will be looking at the best of Customer Service, Customer Experience and Customer Success articles that can be found online. The post 5 Top Customer Service Articles for the Month of May 2018 appeared first on Comm100.

Artificial Intelligence and the Customer Experience

the news, listen to your favorite podcast or read an article. AI+CXArtificial Intelligence and the Customer ExperienceHow comfortable are consumers interacting with AI for customer service? AI AIAI AI AI Artificial Intelligence: Helpful or Harmful for CX?

14 Articles to Help You Deliver Flawless Customer Experiences in 2017

Kayako

Here’s our list of the best articles from last year to help you understand the trends and show how you can provide an amazing customer experience in 2017. ” The 12 best customer experience articles from across the web. What were your favorite articles from 2016?

Customer Experience Articles

ClearAction

Customer Experience Articles. Customer experience articles. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Experience is Decided by You article. Everybody Has a Customer article.

6 One Millimeter Mindset™ Articles leverage Professional Experience

One Millimeter Mindset

These seven One Millimeter Mindset articles are offered to help catalyze how to use your professional experience to serve customers better and better, moving forward. The post 6 One Millimeter Mindset™ Articles leverage Professional Experience appeared first on Babette Ten Haken.

Article: Differentiating Between #AI and #ML

Esteban Kolsky

This article will help you understand why Stephen Hawkins, Elon Musk, Bill Gates and other luminaries are warning about what AI can become (they mean ML; don’t want to overemphasize the difference – but it’s critical). Title: The Dark Secret at the Heart of AI. Link: [link]. Source: MIT Technology Review, via Google Alerts. “If it can’t do better than us at explaining what it’s doing,” he says, “then don’t trust it.”

Must-Read Article: Web CMS Frustrations

Topdown

Late last month, CMSWiRE published an article by Dom Nicastro titled, " Discussion Point: What Frustrates You About Your Web CMS? " In it, Nicastro asks three different digital agencies what frustrates people about their web content management system?

5 Top Customer Service Articles for the Week of January 14, 2019

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

Influencer Marketing in 2018: The Best Blogs, Articles, Tools, Resources and, Well, Influencers.

Grade.us

The concept's been around for awhile, of course, but you could almost throw a dart at this year's batch of marketing articles and get a 50/50 chance of finding one that mentions this term somewhere. The Best Influencer Marketing Articles of 2018. This article was extremely insightful.

Article: Memory is the Barrier Between Computers and Humans

Esteban Kolsky

This article goes one further examining how the real barrier between computers and people is memories – and how they work. Read this article so you can see what are the major challenges we have to focus on, not for advanced analytics only (although the ability to hold a conversation that is coherent requires memory) but for machine learning. Title: Understanding the Four Types of #AI. Source: Twitter, via Vala Afshar. Link: [link].

Astea Article in Architecture and Governance Magazine: The End of the ERP?

Astea

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Giannetto authored the article to explain how we see the industry changing. Read Article.

10 Must-Read Articles for Junior Customer Success Managers

Amity

It seems like CSMs have become the cool kids of tech. While professionals everywhere learn of the power of well-executed Customer Success Management, more and more new grads see the industry as an opportunity to have a real impact and jumpstart their careers.

5 Top Customer Service Articles for the Week of January 7, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article by Robert Reiss features ideas from an interview with three CEOs.

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10 Must-Read Articles for Junior Customer Success Managers

Amity

It seems like CSMs have become the cool kids of tech. While professionals everywhere learn of the power of well-executed Customer Success Management, more and more new grads see the industry as an opportunity to have a real impact and jumpstart their careers.

Article: Why Singularity and Computers Won’t Take Over

Esteban Kolsky

There are certain things that computers cannot replicate (covered these in my article sharing these past few weeks as well) – intuition, innovation, imagination is my soundbite for the summary of these items. In this article, I found new hope that Arnold won’t be back. title: The AI Cargo Cult – the Myth of a SuperHuman AI. link: [link]. source: surfin’ Problems need far more than just intelligence to be solved.

5 Top Customer Service Articles for the Week of December 31, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just read this excellent article that predicts what we can look forward.

Astea Article in Architecture and Governance Magazine: The End of the ERP?

Astea

A recent article in the Architecture and Governance Magazine asks, ‘ Is this the end of the ERP?’. Giannetto authored the article to explain how we see the industry changing. Read Article.

5 Top Customer Service Articles for the Week of December 3, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too.

Article: A (Very Clever and Well Done) Critique of #AI

Esteban Kolsky

link: [link]. source: Technically Sentient Newsletter (subscribe here ). computer programs that use statistics and lots of data.”. my impressions: this is a very contrarian view of AI as a solution. The author makes some good points, leaves some things that we know out of the discussion (likely to strengthen their own point), but ends up being a great summary of why AI is not the panacea we y’all some of you think it may be.

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10 Best Customer Service Articles Of 2016

The DiJulius Group

In case you missed them, the 10 most popular eServices of 2016 were the following. I suggest printing them out, reading and sharing them with your management team. Things You Don’t Want To Shop To The Lowest Bidder There are certain things in life that you don’t want to price shop, look for discounts […]. Customer Service Customer Service quotes Customer Service Revolution Customer Service skills Customer Service Training Customer Service Vision

5 Top Customer Service Articles for the Week of December 24, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The author of this short article was lucky. This article focuses on empowerment.

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Customer Success Articles that are Certified Classics - Part 3

Amity

Issue 77 - Customer Success Articles that are Certified Classics (Part 3). How do we decide which articles are Customer Success Classics? Well, to become certified classic, an article must be written well, easy to read, and most importantly, feature great content.

5 Top Customer Service Articles for the Week of December 10, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This is just one of three strong ideas in this article on how to avoid bad customer service.

Customer Success Articles that are Certified Classics - Part 2

Amity

Issue 72 - Customer Success Articles that are Certified Classics (Part 2). A classic article needs to be remembered, enjoyed and recognized not only by the current generation but also by subsequent generations.

Social Media Marketing in 2018: The Best Articles, Tools, Blogs, People, and Resources

Grade.us

Short, sweet news articles about everything that's happening in the social media world. 2018's Best Social Media Marketing Articles. If something is broken, this article will tell you how to fix it. By the time you're done reading this article, you'll have it answered.

Small Business Marketing in 2018: The Best Articles, Tools, Blogs, Experts and Resources

Grade.us

The Best Small Business Marketing Articles. Buffer App - I featured it on my social media resource article , but I like it so much I'm going to talk about it here, too.

Content Marketing in 2018: The Best Blogs, Articles, Tools, Influencers and Resources

Grade.us

The Best Content Marketing Articles. They bring their unique perspective to the article, which means it's full of some very nice insights. The post Content Marketing in 2018: The Best Blogs, Articles, Tools, Influencers and Resources appeared first on Blog | Grade.us

CASE ARTICLE: Feedback as a social-emotional aid in the classroom

Happy or Not

The post CASE ARTICLE: Feedback as a social-emotional aid in the classroom appeared first on HappyOrNot. News Bournedale Elementary School case article case study customer success story school school feedback

5 Top Customer Service Articles for the Week of December 17, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article has nine ways to make email responses better.

5 Articles to Inspire Customer Experience Success

Think Customers

Customer experience today means everything. With retailers announcing seemingly on a weekly basis of store closings, experience is more important than ever before. Many companies think of customer experience, however, as a flashy marketing campaign, a cool social media outreach effort, or putting associates through a one-time training program. To do customer experience right, everyone might be responsible for delivering on it and be held accountable for its success or failure.

5 Top Customer Service Articles for the Week of November 19, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Don’t let the article fool you.