ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

CRM 52

CRM Social Media Omni-Channel e-support 52

Optimove

APRIL 8, 2019

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. CRM Marketing Manager, Adore Me. Head of CRM, Stitch Fix. Discover Optimove’s.

CRM 40

CRM Customer Retention System Culture 40

Optimove

JUNE 24, 2019

Prepare to see Optimove’s unique combination of technologies in action, and understand how easy it is to deliver highly effective personalized customer marketing campaigns, improving every customer metric throughout the customer lifecycle. CRM Marketing Manager, Adore Me. Head of CRM, Stitch Fix. Opportunists? contact-form-7].

Survey 40

Survey CRM Multi-Channel Customer Retention 40

NobelBiz

DECEMBER 19, 2023

In this article, we’ll explore how technology can be a game-changer in managing call escalations, ensuring swift and satisfactory resolutions. One of the key benefits of technology in escalation management is the ability to provide faster response times. Key Technological Tools and Solutions What are these magical tools?

Call Center 105

Call Center Management Contact Center Wait Times 105

Comm100

DECEMBER 2, 2021

In 2022, financial services will step up to the mark and catch up with other industries, investing in technology that allows them to offer customers the array of digital channels they have to expect – and omnichannel will be at the core of this. Technology investment boom. billion globally in banking. billion globally in banking.

Financial 232

Financial Trends Customer Experience Chatbots 232

Optimove

FEBRUARY 6, 2024

As a result, iGaming CRM Marketing leaders emerge as early adopters, quick adapters, and pioneers, showcasing innovative marketing practices that transcend industries. From personalized experiences to agile marketing tactics, iGaming marketing teams, big or small, wield strategies at the leading edge of CRM marketing.

Marketing 52

Marketing CRM Innovation Analytics 52

Team Support

DECEMBER 20, 2023

Implementing advanced customer relationship management (CRM) systems can help streamline information, allowing agents to provide more personalized and efficient support. Being a (metaphorical) mind reader isn’t only possible, but thanks to advances in technology, it’s now a customer expectation. Want to make this year the best one yet?

Omni-Channel 108

Omni-Channel Social Media Training Feedback 108

Comm100

JUNE 23, 2022

With CRM integration, Salesforce or another CRM can be connected to recognize even more about visitors to your website. You won’t lose data or experience service interruptions, thanks to proprietary MaximumOn technology. Reporting and analytics . Read more: Live Chat Reliability – Uptime guaranteed.

Chatbots 205

Chatbots Self Service Video Wait Times 205

Comm100

NOVEMBER 23, 2022

By introducing channels like Salesforce CRM to an omnichannel platform, you can extend personalization even further. With a connected CRM, agents can have detailed background information about not only each customer, but their organization, industry, and more. Chatbot growth continues. “The

Trends 215

Trends Customer Service Chatbots Omni-Channel 215

SurveySparrow

FEBRUARY 18, 2024

More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys. New Technology: Some businesses look for tools with new tech like AI or predictive analytics to understand feedback better. 5 Capterra 4.4/5 5 Capterra 4.4/5 Rating G2 4.8/5

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

BirdEye

NOVEMBER 20, 2023

When looking for the best referral marketing software, there’re a few key qualities to keep in mind: Seamless integration: The software should easily work with your existing tools, like your CRM or email platform. Valuable analytics: The software should provide data on how your referral program is performing. Watch the Free Demo Now.

Software 62

Software Marketing Multi-Channel e-support 62

SurveySensum

OCTOBER 4, 2023

Feature Requirements List and prioritize features essential such as customized surveys for vehicle-specific feedback, integration with CRM systems for improved customer relationship management, and multichannel collection to reach customers via various touchpoints. You can easily integrate this tool with your existing CRM.

Automotive 52

Automotive Tools Feedback CRM 52

Optimove

FEBRUARY 15, 2024

Rusty Warner, Vice President and Principal Analyst at Forrester As B2C marketers, we are bombarded with technology – but which ones will deliver returns, and which will end up costing money and customer loyalty? The CRM Marketer Evolution’s Curve Guide Download this guide to learn about the 5 stages of a marketer’s evolution.

Conference 52

Conference Connections Case Study CRM 52

Myra Golden

APRIL 11, 2023

By optimizing your workforce, using technology, and fostering a culture of continuous improvement, you can deliver an exceptional customer experience while improving efficiency and reducing costs. Another way to optimize agent performance is by providing them with the right tools and technology.

Strategy 52

Strategy Contact Center Average Handle Time First Call Resolution 52

Upstream Works

SEPTEMBER 5, 2019

Finally, true omnichannel means having the flexibility to easily add new channels as technology and customer demand evolve, along with consistent management and reports for more effective agent and customer engagement. Contextual Data, Integrations & Analytics.

Contact Center 60

Contact Center Self Service Trends Technology 60

SurveySensum

NOVEMBER 23, 2023

You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys. It should blend effortlessly with your technology, workflows, and communications. How to choose the right NPS tool? Every company’s requirements are unique.

NPS 52

NPS Net Promoter Score Software Tools 52

Retently

APRIL 5, 2024

Key Takeaways A successful in-store customer experience strategy hinges on optimized store layout, interactive elements, demos, and personalized customer service, which all contribute to improved customer satisfaction and loyalty. However, with technological advancements, now most companies operate in both spaces: in-store and online.

Retail 78

Retail Engagement Strategy Customer Experience 78

BirdEye

SEPTEMBER 15, 2023

AI in sales is the process of using Artificial Intelligence technology to assist your sales team in each stage of the sales cycle. Popular artificial intelligence technologies that sales leaders are looking to utilize in their businesses include automation, Generative AI, and machine learning to name a few.

Sales 109

Sales Chatbots Trends Report 109

NetBase

APRIL 9, 2020

By using a cosmetic brand’s CRM and analyzing it with Next Generation AI, a brand can maximize their consumer listening power and improve their business. Integrating Brand CRM with AI-powered Social Analytics. And with most of us trapped indoors, this technology is a game changer. But there are solutions close to home.

Brands 60

Brands Social Media Fashion CRM 60

BirdEye

NOVEMBER 21, 2023

This constant pursuit of innovation demands staying ahead of trends, adapting to evolving technologies, and ensuring the business is profitable. Virtual reality (VR) showcases Explore virtual reality technology to create immersive showcases of your design projects, providing potential clients with a unique and memorable experience.

Marketing 109

Marketing Social Media Advertising Tips 109

inQuba

APRIL 4, 2023

Blockchain technology has allowed for secure and decentralized data management. Robust security measures have received investment from businesses as increasing reliance on technology introduces cybersecurity Growing consumer expectations have resulted in investment in technologies that allow for hyper-personalization and seamless experiences.

Competitive Advantage 52

Competitive Advantage Customer Centricity Culture Customer Journeys 52

inQuba

APRIL 4, 2023

Blockchain technology has allowed for secure and decentralized data management. Robust security measures have received investment from businesses as increasing reliance on technology introduces cybersecurity Growing consumer expectations have resulted in investment in technologies that allow for hyper-personalization and seamless experiences.

Trends 52

Trends Competitive Advantage Customer Centricity Culture 52

SurveySparrow

DECEMBER 29, 2023

It typically includes identifying customer touchpoints, analyzing current customer interactions, setting clear objectives for improvement, and implementing specific initiatives or technologies to reach these goals. Leverage tools such as surveys, interviews, focus groups, and data analytics to amass this information.

Roadmap 52

Roadmap Net Promoter Score Customer Journeys Customer Experience 52

Alliance by IFS

FEBRUARY 14, 2019

Using analytics, companies using chat bots are able to analyze the historical data of chat bot conversations in order to forecast demand that needs to be allocated to live agents. times greater annual improvement in agent utilization rates, compared to firms without this technology (3.4% Efficiency Gains. Chat bot users achieve 2.4

Chatbots 80

Chatbots Report Contact Center Knowledge Base 80

SurveySensum

FEBRUARY 28, 2024

Its robust integration technology allows you to receive responses on a Slack server, deploy surveys within Intercom chats, and integrate with other CRM applications through open APIs effectively. Request a Live Demo and Talk to Our EX Experts Today! Pricing: The pricing starts from $99 per month. G2 Review: 4.5/5 Sign up today!

Tools 52

Tools Feedback Analysis Survey 52

SurveySensum

JANUARY 16, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Don’t worry; It’s easier to get customer feedback now than ever before. Explore SurveySensum To Improve User Experience Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3.

Innovation 52

Innovation Feedback Social Media Analysis 52

SurveySensum

JANUARY 16, 2024

Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Don’t worry; It’s easier to get customer feedback now than ever before. Explore SurveySensum To Improve User Experience Get a Live Demo Free Forever • No Feature Limitation • No Credit Card Required • Sign Up For Free 3.

Innovation 52

Innovation Feedback Social Media Analysis 52

SmartKarrot

JULY 17, 2023

An effective Customer Success Strategy is built on the foundation of an efficient Customer Relationship Management (CRM) tool like Salesforce. In this write-up, let us explore the struggles of a business using Salesforce or other similar CRM tools for managing their customer success because for any serious business CRM alone is not enough!

CRM 10

CRM Customer Success Customer Relationship Management Tools 10

SurveySensum

AUGUST 10, 2023

Due to the advancement in technology, customers don’t want to make too many attempts to contact you or move between different channels – they want a seamless experience between all the channels. Improve Customer Satisfaction with CES Surveys – Request a Demo 5. CRM Software: Consider using effective CRM software.

Effort Score 52

Effort Score Self Service Loyalty Tips 52

BirdEye

MARCH 29, 2024

Utilize the CRM tools provided by Zillow to follow up on leads promptly and keep track of your interactions with potential clients. Watch the Free Demo Now. Analyze regularly Use the analytics tools provided by social media platforms to track your performance, understand your audience, and adjust your strategy accordingly.

Social Media 57

Social Media Tips Sales Advertising 57

Ecrion

JANUARY 27, 2021

Customer relationship management (CRM), customer communications management (CCM) and enterprise resource planning (ERP) are both back end functions that implement BPA. Robotic process automation is automation technology that relies on metaphorical software robots (bots) or on artificial intelligence (AI). Reduced costs. Price Points.

Software 52

Software CRM System Analytics 52

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. These include surveys, reviews, analytics, and customer service interactions.

Customer Experience 52

Customer Experience Chatbots How To Effort Score 52

SurveySensum

AUGUST 1, 2023

Get instant detractor alerts on your CRM so you can close the loop in time. Boost Customer Loyalty with Surveys – Request a Demo 7 Best Practices for Building Customer Loyalty in Retail? Use tools like CRM tools like SurveySensum. Close the Feedback Loop Effectively with SurveySensum – Request a Demo 5.

Retail 52

Retail Loyalty Connections Loyalty Programs 52

SurveySensum

MAY 25, 2022

In this fast-moving automotive industry, decisions need to be made quickly, and you need a ton of supporting analytical data and documents to back your decisions. . And not just that, the analytical reports are compiled and delivered much later after the interview, which often takes a month. . to create reliable analytics and reports.

Automotive 52

Automotive Survey Software Marketing 52

SurveySensum

JUNE 14, 2022

As advanced survey methodologies outsmarted the CATI system with innovative technologies, there is no possibility that telephone surveys will ever have a comeback. . It’s easy to create online surveys quickly, and share them with millions of users in a few minutes via CRM software, WhatsApp, Emails, or QR codes and links.

System 52

System Survey Feedback Report 52

Alliance by IFS

JUNE 6, 2019

Service organizations are now faced with the challenge of future-proofing their operations to keep up with the rapidly evolving customer demands and technologies. Access to Emerging Technologies. FSOs also look at artificial intelligence (AI) and data analytics to help create predictive failure models. Download Whitepaper.

Self Service 88

Self Service Software System Technology 88

SmartKarrot

JULY 8, 2020

Be it a product or a service, analytics helps you to visualize and understand customer behavior discretely. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from. But when it comes to choosing the right platform for web analytics, you have a plethora of options to choose from.

Analytics 10

Analytics Analysis Return on Investment Ecommerce 10