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Decoding demographics: Best audience insights tools for maximum reach 

BirdEye

Audience insights tools help businesses go beyond the basic demographics and explore aspects like customer buying behavior, interests, brand loyalty, content preferences, and values, to name a few. Segmenting the customer base by interests, buying habits, and customer journey can improve branding, ad targeting, and content strategy.

Tools 58
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eCommerce Brands Winning Market Share with Social Insight

NetBase

Able to stay one step ahead of consumers, offering what they want, when they want it, ecommerce brands using social insight have early access to consumer conversation and are winning market share. Staying on top of today’s social commentary is vital to the heartbeat of any good business, company or brand. We know a place.

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25 Secrets CX Analytics Reveal about Hospitality & Restaurant Consumers Report

NetBase

Such is the lot of hospitality and restaurant brands. But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. Want an edge?

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Revealed: The best time to post on YouTube to get more views & subscribers is…

BirdEye

Posting in the evening can catch the attention of both students and professionals seeking entertainment. Evenings (5:00 PM – 8:00 PM): Whether winding down after work or preparing for a night out, viewers actively seek entertainment on Friday evenings. Look for patterns and trends in when your videos receive the most engagement.

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Leading Customer Experience as a Team Sport

ClearAction

Even the entertainment and end-to-end fan experience are highly coordinated orchestrations. In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations. This is how both luxury and discount brands can have raving fans.

Sports 71
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9 Proven strategies for an irresistible social media profile

BirdEye

Your social media profile amplifies your brand and your brand’s purpose. You can’t rely on a personal social media profile alone if you are building a brand or business. Because your brand will have a set of personalities and characteristics unlike yours, it’s better to separate yourself from your business.

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ResultsCX Expands into Europe – Acquires 60K and Establishes European Headquarters in London

CSM Magazine

ResultsCX , a provider of Customer Experience Management (CXM) services to leading global companies, including Fortune 100 and 500 firms, today announced its strategic expansion into the U.K. ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. ResultsCX: LinkedIn; Twitter.