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Understanding the Importance of Social Media Marketing

InMoment XI

Social media is vital for its ability to connect companies with their target audience, enhance brand visibility, facilitate engagement, and provide valuable data for informed decision-making. Moreover, businesses that effectively harness unstructured data may gain a competitive advantage. Why is Social Media Important?

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The Components You Need in a Connected Identity Platform

Merkle

And the smartest brands are preparing now to gain competitive advantage. But what are the core capabilities that must be adopted to gain a competitive advantage in the evolving advertising ecosystem?

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I Buy, Therefore I Am: The Psychology Behind Why We Choose Our Favorite Brands

InMoment XI

We’ve proven—time and again—the direct connection between the meaningful differentiation of these experiences and the success of a brand’s CX objectives, such as willingness to return to, recommend, and, ultimately, promote a business. It’s about how we see ourselves, what we aspire to, our connection with the brand, and our identity.

Brands 493
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Digital Experience: Meeting Customer Expectations

InMoment XI

Competitive Advantage Creating a unique and positive digital experience helps brands set themselves apart from competitors, too. Interactive features, personalized content, and social media integration can foster meaningful connections and encourage customers to actively participate and share their experiences with others.

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Building Lasting Connections: The Power of Customer Loyalty in Retail

SurveySensum

Building Lasting Connections: The Power of Customer Loyalty in Retail In today’s fast-paced and crazy competitive retail world, customer loyalty is like the secret sauce for staying ahead of the game. Shoppers now expect a consistent and connected experience, regardless of the channel they use to interact with a brand.

Retail 52
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The Carrot and The Stick – Recent Advertising Policy Changes by Google Are A Mixed Bag

Optimove

With the advertising world turning away from third-party data, maybe I was off by 7 years. In January, Google announced it was “phasing out” third party advertising cookies from Chrome. We will soon find ourselves in a world where every advertising platform will behave as a walled garden. The Wrench in The Plan.

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10 Ways to Immediately Improve Your Customer Centricity

C3Centricity

2 Assess the Optimum Way of Connecting with Your Customers. Do you know the best way to contact your target customers, as well as their preferred place and time to connect? Every employee has a role to play in customer centricity and connecting with customers on a frequent basis. Is it one-way or two? 9 Define Your Image.