Zonka Feedback
NOVEMBER 28, 2022
Customer experience challenges in B2B businesses are roadblocks that hamper businesses from maximizing sales, profits, good customer experience , and ROI. However, there are solutions to tackle such challenges that will eventually improve the user experience of your product, website, or business.
InMoment XI
NOVEMBER 28, 2022
Shep Hyken, a well-known customer service consultant, recently shared that 42% of people would rather clean a toilet than call customer support. This statistic actually didn’t surprise me given how often support experiences leave much to be desired. . This got me thinking: Why is that the case when none of us would claim to enjoy cleaning a toilet!?
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Comm100
NOVEMBER 28, 2022
Colleges and universities often find themselves pulled between tradition and innovation. Since the COVID-19 pandemic first forced an experiment in remote learning, student support has also been caught been traditional phone offerings and new digital channels. Now, as we look to the future of customer service in higher education, we see that institutions are expanding on the progress of remote learning tools with new channels for student services.
BlueOcean
NOVEMBER 28, 2022
I’m so excited for you to listen to our latest episode of Deep CX: A Blue Ocean Podcast. I got to sit down with Lucas Fuentes, Vice President of Training & Development at ONQ, a global leader in outsourced revenue cycle management. With employees in Panama, Kenya, and India, ONQ handles complex business processes for healthcare billing and a lot more, which means the work Lucas and his team do to prepare employees for the frontlines is mission critical.
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Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.
Doing CX Right
NOVEMBER 28, 2022
Is your organization unintentionally creating barriers to inclusivity for those that are differently abled? Learn what you can do to create better experiences from CX Professionals and from a woman who's endured 80+ surgeries. The post Creating Inclusive Experiences for People With Different Abilities appeared first on Doing CX Right.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Strativity
NOVEMBER 28, 2022
This article was written by Bianca Reed, VP of Global Tracking. While visiting our oldest at college, we went to a DC restaurant with several TVs playing national news. The news anchors debated the pending recession, mid-term elections, and the real estate market. On the TV closest to our table, the news anchor announced that it felt like 2008 all over again and that corporations didn’t know how to react.
BirdEye
NOVEMBER 28, 2022
Having a Facebook Business Page is a great way to market your business on the platform, but just creating a Facebook Page isn’t enough. You need to get your page verified to show your audience that it represents your authentic presence on the platform. The verified badge on your Facebook Page also helps it show up higher in search results, making it easier for potential customers to find your business.
AWS Machine Learning
NOVEMBER 28, 2022
Over the last 5 years, artificial intelligence (AI) and machine learning (ML) have evolved from a niche activity to a rapidly growing mainstream endeavor. Today, more than 100,000 customers across numerous industries rely on AWS for ML and AI initiatives that infuse AI into a broad range of business use cases to automate repetitive and mundane tasks—from intelligent demand planning to document processing and content moderation.
SAP Customer Experience
NOVEMBER 28, 2022
I still love that Backstreet Boys song. Know every lyric. In fact, my 12-year-old daughter can also recite it to me word for word. The truth is, that phrase resonates more today than it ever did. But the concept is nothing new. Nowadays, everything has become more and more about.
Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions
Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom
AWS Machine Learning
NOVEMBER 28, 2022
In 2019, Amazon co-founded the climate pledge. The pledge’s goal is to achieve net zero carbon by 2040. This is 10 years earlier than the Paris agreement outlines. Companies who sign up are committed to regular reporting, carbon elimination, and credible offsets. At the time of this writing, 377 companies have signed the climate pledge, and the number is still growing.
Thematic
NOVEMBER 28, 2022
We’re thrilled to announce feedback categorization! This feature adds another layer of analysis to your data, identifying all the Questions, Issues and Requests within your customer feedback. Themes have different levels of importance depending on how they are mentioned in feedback. A person might say “I’m a user on the premium plan.
Uplight
NOVEMBER 28, 2022
This has been a historic year for clean energy funding. One of the most notable milestones was the passing of the Inflation Reduction Act (IRA) which brings billions of incentive dollars to American households. The federal government’s goal outlines $858 billion for residential electrification, averaging $10,600 for participating households. The IRA is projected to unlock Read More.
My Customer
NOVEMBER 28, 2022
Looking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 30th Nov 2022. By Rhys Fisher Staff Writer.
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The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?
West Monroe
NOVEMBER 28, 2022
Subscribe. Spotify. Apple Podcasts. Google Podcasts. iHeart. Stitcher. Pandora. Group Copy. Created with Sketch. Created with Lunacy. Twitter icon. Created with Lunacy. printer copy. Created with Sketch. Episode 6: What does it mean to put the customer first? Listen to " What Does It Mean to Put the Customer First?" on Spreaker. About the episode. Happy customers are the lifeblood of an organization–but understanding what they need takes a daily commitment.
SurveySparrow
NOVEMBER 28, 2022
Human Resources professionals are responsible for a great deal of paperwork and administrative tasks. If your organization doesn’t have an HR ticketing system, then you’re likely wasting time and manpower tracking employee issues manually. An HR ticketing tool automates this process. So it’s easier and faster for employees to get help when they need it.
Education Services Group
NOVEMBER 28, 2022
As presenters at ChurnZero’s BIG RYG 2022, Jordan Olivero and I discussed segmentation, tiering, and capacity planning in our session: Financial Modeling for Customer Success: From the Top Down and Bottom Up. The question 100+ CS leaders showed up to answer was: “How do I cover my entire install base of customers in the most efficient way possible?” Our recommendation is to focus on the fundamentals.
CSM Magazine
NOVEMBER 28, 2022
Indoor navigation and indoor positioning are useful tools for optimizing business processes and improving the customer experience. These systems work based on geolocation and allow companies to remain competitive. With their help, you can improve customer service, increase customer loyalty to your company, and develop an effective and lucrative marketing campaign.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Circular Edge
NOVEMBER 28, 2022
JDE Customer Panel: Success with Oracle Cloud EPM. Learn what Oracle delivers, and what works for JD Edwards customers and gather strategies to ensure your future success with Oracle Cloud Enterprise Performance Management. Access Replay via GoToWebinar. The post JDE Customer Panel: Success with Oracle Cloud EPM first appeared on Circular Edge | JD Edwards Upgrade Consulting | Oracle CX Cloud.
CSM Magazine
NOVEMBER 28, 2022
A learning management system can pave the way for a variety of beneficial business results. You are investing in the success of your employees, customers, partners, and your organization as a whole when you spend money on online learning. When adopting a new LMS, ensure its compatibility. The full integration of learning management systems into your technology stack is necessary for it to be completely effective.
SAP Customer Experience
NOVEMBER 28, 2022
Hi SAP Community! I’m announcing the incoming SAP Emarsys Production training, in early December 2022. Background Context SAP Emarsys is an effective and straight-to-the-point solution that empowers marketers to increase their customer engagement capabilities.
CSM Magazine
NOVEMBER 28, 2022
Who doesn’t like to double up or increase their profits? Every binary options trader yearns for that and tries to apply different strategies to achieve manifold profit. The reason for this is that although trading through binary options is very simple, the returns made through it are not. Hence, this is one of the main reasons people look for strategies or tools to double their profits.
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A CX myth is something widely believed or implemented that is based on “how we’ve always done it” thinking, rather than delivering truly innovative customer experiences. What CX myths are holding organizations back from top-level customer experience performance? What can companies do to find solid ground and move forward successfully? In this guidebook, we answer those questions and more as we explore three key myths and two strategies that you can use to replace them.
Kapta Customer Success
NOVEMBER 28, 2022
As you prepare for the new year you’ve got ambitious goals for growth and retention. Retention is essential to meeting your growth numbers. Otherwise, it becomes less attainable with approximately 70% of annual revenue coming from existing clients. So, to ensure retention, your key account managers need to be at their best to shore up these VIP customers.
CSM Magazine
NOVEMBER 28, 2022
With the increasing digitalization of modern business models, it is critical for any enterprise to have robust security systems and backups in place. The digital world is just as vulnerable to disasters as traditional businesses. Unanticipated events could be artificial (cyber-attacks) or natural (fires, hurricanes, tornadoes, earthquakes). Even the slightest interruption could imply significant losses for a business – considering today’s reliance on the network for eCommerce.
MyCustomer
NOVEMBER 28, 2022
Engagement Reimagining CX: Vanquis Bank's Atiq Sajawal.
CSM Magazine
NOVEMBER 28, 2022
The military community is a loyal one. In fact, they’re the most loyal customers of all. The US Department of Defense spends billions of dollars on goods and services that cater to their needs and contribute to its mission in the field. This means that your business has a lot of ways it can work with this unique demographic. The only thing you have to be careful of is to ensure that the military offers are redeemed by the military community only.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
MyCustomer
NOVEMBER 28, 2022
Engagement MyCustomer’s 10 most popular articles of 2022.
CSM Magazine
NOVEMBER 28, 2022
The excruciating days of writing code, testing features, and debugging are finally over. You’ve created a customer service software solution that’s as close to perfection as it gets. Now it’s time to get the word out and launch your software to the real world! But you don’t want to get too ahead of yourself. Launching a new piece of software can be an exciting yet nerve-wracking experience.
Forrester's Customer Insights
NOVEMBER 28, 2022
I am excited to join Forrester as the newest executive partner (EP) working with our security and risk clients and bringing my experiences over the past almost-three decades to the table! The CISO continues to play an ever-increasing critical function within organizations not only charted to protect the company, and its clients, but as a […].
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