Lithium

FEBRUARY 7, 2023

A Cautionary Tale: The time TikTok users shut down a billion-dollar company’s page - When it comes to crafting TikTok content, there are a lot of tips and tricks floating around the marketing industry. How to build your social media safety net - Marketers have enough challenges right now — brand protection shouldn’t be one of them.

Self Service 52

Self Service Social Media Hospitality Omni-Channel 52

Optimove

MAY 4, 2023

The location-based marketing sphere is projected to grow to over $80 billion by 2025, and almost 80% of businesses are planning to implement location-based campaigns in 2023. Is location-based marketing worth exploring in 2023? Keep it real In 2023, shallow content that relies on unconvincing or over-scripted messaging won’t cut it.

Video 52

Video Social Media Connections Comparison 52

BirdEye

NOVEMBER 21, 2023

Marketing for interior designers involves online marketing strategies like social media marketing, networking, and targeted advertising, and offline approaches like networking and attending events. 5 SEO tips for interior designers to enhance online visibility How to leverage social media for interior design marketing?

Marketing 111

Marketing Social Media Advertising Tips 111

ShepHyken

SEPTEMBER 10, 2023

How To Strengthen Customer Retention After Virality by Angus Knights (Spiceworks News & Insights) A viral moment quickly leads new and returning shoppers to the brand’s site to check out the product(s) they have seen in action from their favorite creators or influencers on social media. Wait until you see what’s coming soon.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

BirdEye

MARCH 24, 2023

In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. Lead outreach involves connecting with prospects through email, social media, calls, or cold outreach. The following are a few tips to encourage referrals: Create a customer loyalty program.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

CSM Magazine

JUNE 7, 2023

Be sure to encourage satisfied customers to share their feedback and thoughts on review platforms or social media. Also, it’s advisable to engage with customers through social media platforms by responding to comments and messages. Focus on producing valuable content that your audience wants to see.

Tips 52

Tips Social Media Policies Case Study 52

BirdEye

OCTOBER 19, 2023

Invest in social media marketing 4. Manage your reviews to build social proof 7. Digital marketing for restaurants is done by using online strategies like social media, SEO, email marketing, influencers, and branded content to help restaurants promote their business, engage customers, and drive sales.

Marketing 64

Marketing Strategy Social Media Multi-Channel 64

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. billion , representing a 9% growth compared to the same period in 2022.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. billion , representing a 9% growth compared to the same period in 2022.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

ChurnZero

APRIL 1, 2024

Implementation Tips: Integrate AI tools that track user engagement and feedback during the onboarding process to continuously improve and personalize each experience. As of late 2023, 78% of CS teams are using or planning to use AI. 2: More Targeted and Value-Packed Content Every company needs to think like a media company these days.

Customer Journeys 76

Customer Journeys Strategy Analysis Tips 76

ShepHyken

NOVEMBER 6, 2023

The Latest Trends in CX Self-Service by Jeremy Watkin (Call Centre Helper) As more and more people isolate themselves into the post-pandemic, virtual world of social media, the backlash when they can’t quickly solve their issues increases in severity. There are plenty of examples and tips to get you thinking.

Self Service 66

Self Service Customer Service Contact Center Loyalty 66

SurveySensum

SEPTEMBER 21, 2023

Here’s how you can do it: Know Your Customers: Collect feedback on their purchase history, browsing habits, and social media interactions. Pro Tip: Ensure your customers feel valued and appreciated throughout their journey. Tip: To apply this strategy, regularly assess your product or service for enhancements.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

BirdEye

JANUARY 6, 2023

Understanding social media algorithms can be the difference between success and failure. In this article, we’ll teach you everything you need to know about the most well-known social media algorithms and explore ways to help your company rank. Table of contents What are social media algorithms?

Social Media 19

Social Media Video Sports Trends 19

Lumoa

FEBRUARY 14, 2024

From social media posts to Google and Yelp reviews, every buyer can recount their customer experience with your company to a global audience. Highlight your most valuable customers on your social media and website. Lumoa is a new way to manage every aspect of CX, from customer surveys to social media monitoring.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

BirdEye

MAY 3, 2023

Common examples of B2B marketing channels are Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, content marketing, B2B online communities and select social media platforms, email marketing, and webinars. Content marketing It is 2023, and content is definitely still king. Research also tells us that 69.6%

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

DECEMBER 25, 2023

Are you looking for a quick way to claim an unofficial Facebook Business Page in 2023? As of December 2023, here’s how you can do it 1. Before 2023, Facebook offered a method to claim an unofficial Facebook page by clicking the ‘Is this your business’ button. Let’s get your Facebook page management in order!

How To 59

How To Social Media Report Management 59

ShepHyken

MAY 15, 2023

Social Listening is the process of monitoring online conversations about your brand, competitors, and industry. It involves tracking mentions of your brand on social media, forums, blogs, and other online channels. My Comment: This is an excellent article about “Social Listening.”

Net Promoter Score 64

Net Promoter Score Self Service Customer Service NPS 64

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

Social Media 98

Social Media Marketing Advertising Video 98

Optimove

DECEMBER 28, 2023

The Big Picture: With 2023 in the books, it’s time to pave the way for continued innovation and more meaningful customer connections in the year ahead. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 5 New Year’s Resolutions for Exceptional CRM Marketing 1.

CRM 69

CRM Marketing Social Media Analysis 69

SurveySensum

MARCH 6, 2024

Hot Tip: Consider using Google Analytics to keep track of traffic trends. According to Statista , in 2023 alone, the rate of shopping carts being abandoned reached an alarming 70% , the first since 2013. Tip: Showcasing your brand on these platforms helps tremendously with sales so don’t take this one lightly.

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

CSM Magazine

JUNE 20, 2023

Keep reading for helpful tips and advice on how to use exceptional customer service as part of an effective digital marketing strategy! Continuously gather feedback through surveys, social media, and customer service interactions. This includes social media, email marketing, and website design.

ROI 52

ROI Customer Service Marketing Social Media 52

BirdEye

JULY 11, 2023

And that compels customers to take action and engage with your brand on social media. How to write captivating Instagram captions for your business Measuring your success on Instagram FAQs about Instagram captions Download our free 2023 social media toolkit What is an Instagram caption?

Social Media 40

Social Media Video Examples Brands 40

SurveySensum

FEBRUARY 1, 2024

Tips on Effectively Collecting Customer Feedback What defines effective customer feedback? Read on for five tips to help you gather such feedback effectively. website chat, social platforms), reducing barriers that hinder response rates. Consider these tips: Opt for specific and direct questions.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

BirdEye

JULY 6, 2023

Benefits of review aggregators Limitation of review aggregators Important review aggregators for your business in 2023 FAQs about review aggregators Managing online reviews with Birdeye What is a review aggregator? Brands can invite customers to rate their business and leave tips (reviews) about their experiences for others.

Social Media 98

Social Media Software Feedback Consumers 98

NobelBiz

MARCH 12, 2024

Channels include traditional ones (phone, email) and newer ones (live chat, SMS, social media). Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools.

Customer Experience Management 52

Customer Experience Management Omni-Channel Customer Experience Customer Journeys 52

Kustomer

JUNE 1, 2023

Using customer data to create a personalized customer experience is one of the top customer service trends of 2023, according to Forrester. Here are a few more essential tips to consider when building your strategy: Collect and learn from feedback: CX is not a set-it-and-forget-it process.

Data 78

Data Customer Service CRM Customer Service Strategies 78

CSM Magazine

JANUARY 25, 2022

Here are a few tips on how to launch your own eCommerce business this year: Master the Art of Order Fulfillment. Socialize on Social Media. An effective social media strategy can significantly boost your company’s bottom line. trillion in 2023, and $6.3 Their forecasts are downright exuberant.

Ecommerce 52

Ecommerce Social Media Retail Policies 52

Ecrion

JANUARY 16, 2020

This number is expected to increase to over 347 emails each day in 2023. Although many of your potential clients will be on social media, they won’t all be. And of course, you need an email address to create a social media account so you’ll be reaching those users as well. Tips and tricks.

Marketing 81

Marketing Social Media Advertising Case Study 81

BirdEye

DECEMBER 28, 2023

billion in 2023 and is forecasted to reach around USD 13 billion by 2032 , growing at a CAGR of 20.8%? Benefits of geofencing marketing Tips for effective geofencing marketing How do you set up geofencing marketing for your business strategy? It complements and enhances social media marketing, email campaigns, SEO, and advertising.

Marketing 59

Marketing Advertising Social Media Tips 59

BirdEye

NOVEMBER 8, 2023

In this comprehensive guide, you’ll know: What makes these 41 websites the best eCommerce review platforms Secrets of eCommerce customer and business review sites The best review websites in 2023 How to get more loyal customers 3 reasons how customer reviews improve your business’s SEO Table of contents What are eCommerce review sites?

Ecommerce 59

Ecommerce Travel Hotels Social Media 59

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

Social Media 98

Social Media Engagement How To Metrics 98

ShepHyken

JULY 10, 2023

70% of Consumers Are Tired of Tipping and It’s Pushing Your Most Valuable Customers Away: Here’s How to Respond by Molly Burke (Capterra) Capterra’s 2023 survey of over 780 U.S. My Comment: I’ve recently written several articles related tipping fatigue, tipflation, and tip creeping.

Customer Service 12

Customer Service Tips Social Media Consumers 12

Retently

MARCH 29, 2023

According to the 2023 data, there are 40, 000 + global superchargers , so they seem to have stuck to their promises. Check our dedicated article on customer service tips for actionable ideas to improve customer satisfaction. The charging time would only improve in later updates. Interaction with the car via a smartphone.

Net Promoter Score 198

Net Promoter Score NPS Automotive Customer Satisfaction 198

SmartKarrot

APRIL 13, 2023

From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed. So, let’s dive in and discover the top account management influencers to follow in 2023! Top 20 Account Management Influencers 2023 [Listed Alphabetically] 1.

Management 11

Management Consulting B2B Sales 11

Playvox

MARCH 12, 2024

You could have contacted the company in a multitude of ways — chat, text, social media, or even an “old-fashioned” telephone call. trillion in lost productivity, according to Gallup’s State of the Global Workplace: 2023 Report. The importance of agent motivation in a call center cannot be overstated.

Contact Center 78

Contact Center How To Call Center Gamification 78

NobelBiz

NOVEMBER 20, 2023

NobelBiz OMNI+ is a comprehensive omnichannel contact center solution designed to enhance customer interactions across diverse channels, including voice, email, chat, and social media. Explore the 2023 cost savings of VoIP with our article, “ Unveiling the Cost Savings of VOIP: A Comprehensive Analysis.”

System 103

System Communication Contact Center Self Service 103

BirdEye

MAY 11, 2023

Harness the power of social media 57% of your potential home buyers are known to use social media to find real estate related information. It is important for mortgage businesses to find and connect with customers on their preferred social networks.

Social Media 98

Social Media How To Return on Investment ROI 98