Forrester's Customer Insights

MAY 11, 2022

Forrester’s Marketing Survey, 2022, revealed insights that can help B2B marketing leaders strengthen their marketing strategy. CMOs are currently confronted with a challenging environment, rapidly evolving requirements, and the need for change, which impacts organizations’ growth strategy and operating business.

B2B 48

B2B Trends Strategy Survey 48

CustomerSuccessBox

DECEMBER 6, 2021

Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. Date- October 17th–19th, 2022. You get to connect with founders, executives, and investors to help you build your B2B SaaS companies. Customer Success Conference 2022 by TSIA. Date: Spring 2022.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

ChurnZero

FEBRUARY 11, 2022

Love is in the air TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! Head over heels There are 25,820 products on TrustRadius in more than 800 technology categories. We love you too!

Software 52

Software Touchpoint B2B Customer Satisfaction 52

Forrester's Customer Insights

SEPTEMBER 1, 2022

Marketers and technology vendors alike are rethinking approaches to engagement and enablement in response to the consumer-like behaviors of B2B buyers, heightened expectations for digital experiences, and the demands of a modernized workforce.

B2B 49

B2B Chatbots Consumers Interaction 49

ShepHyken

AUGUST 1, 2022

What’s more, less than half are investing in new or improved customer engagement technologies, and only 40 percent say they are effectively using data to send customers the right message at the right time via the right channel. CMSWire) The digital experience is not keeping up with the needs of B2B buyers and customers.

Customer Service 70

Customer Service B2C B2B Guest Experience 70

Forrester's Customer Insights

JUNE 23, 2022

Over the past decade these solutions have evolved and empowered B2B revenue teams to: Optimize sales processes Break down organizational silos Shorten time-to-competency Measure the impact of enablement programs These technologies […].

Sales 49

Sales Technology B2B Measurement 49

CustomerSuccessBox

NOVEMBER 23, 2021

There are a lot of tools out there and here we’ve collated the Top Customer Success software that your team needs in 2022. CustomerSuccessBox is an AI-powered customer success software to Onboard, Retain, Upsell & drive MRR Growth for B2B SaaS. The post Top customer success software in the year 2022 appeared first on.

Software 52

Software Customer Success B2B Touchpoint 52

Forcivity Salesforce

JANUARY 18, 2022

These trends are looking to continue into the new year; 2022 will be less about revolution, and more about refinement on what has become the mainstream. Considering the increase in technology usage, and the decrease in in-store or in-office customer service experience, omnichannel experiences became more relevant than ever.

Omni-Channel 59

Omni-Channel Trends Customer Experience Social Media 59

West Monroe

JANUARY 24, 2022

Despite some headwinds—including rising inflation, ongoing supply chain constraints that are hitting hardware businesses especially hard, and talent shortages, 2022 is shaping up to be another growth year for HT&S companies. We’ll examine some of the overarching trends affecting the high-tech & software industry in 2022.

Software 40

Software Trends Self Service B2B 40

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Aaron has also served as the Head of Customer Success at various B2B SaaS businesses. He is a Customer Success executive with experience in building post-sale teams to reduce churn and increase growth at high-growth B2B SaaS scale-ups.

Customer Success 52

Customer Success Consulting Chief Customer Officer B2B 52

ViiBE Blog

OCTOBER 28, 2022

ViiBE Blog Alternative to WeTransfer: how to share large media files in B2B environment: Anna Gorina October 28, 2022 Share this article Contents Share this article Contents In an age when data is one of the most valuable assets, sharing information has become an essential part of daily life and business processes.

B2B 52

B2B How To Video e-support 52

Gainsight

SEPTEMBER 22, 2022

That is exactly what is happening with Gainsight’s Pulse 2022. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry. But let’s face it, as Jeff admitted, “life sciences has never been the leading edge of any technology growth.”

Healthcare 52

Healthcare Customer Success Strategy Government 52

Eptica

JULY 29, 2022

Date: Friday, July 29, 2022 Author: Pauline Ashenden - Demand Generation Manager Automating and digitising CX in financial services. Published on: July 29, 2022. 6 ways of delivering excellent B2B customer service. You might also be interested in these posts: The importance of sustainability to the contact centre.

Financial 77

Financial B2B Trends Technology 77

Forrester's Customer Insights

DECEMBER 28, 2021

So what’s top of mind for B2B sales teams? Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. And the topics Forrester clients ask about often reveal emerging trends. I created a list of the top five topics revenue leaders asked me about in my first […].

B2B 49

B2B Sales Trends Measurement 49

ShepHyken

APRIL 25, 2022

They also expect a faster, more intimate interaction and the option for automation technology, according to a press release on the findings. B2B customers have the same needs/desires. The post 5 Top Customer Service Articles of the Week 4-25-2022 appeared first on Shep Hyken. And these are not limited to retail consumers.

Customer Service 65

Customer Service Loyalty Programs Loyalty Competitive Advantage 65

Forrester's Customer Insights

OCTOBER 26, 2021

Forrester predicts more change in 2022 across CX, EX, technology, and marketing. Get a sneak peek at five of Forrester's 2022 predictions, and then download our guide to help inform your 2022 strategy.

Technology 49

Technology Strategy Marketing Innovation 49

Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. That is one of the key reasons the Index showed that 95% of B2B companies of all sizes prioritize customer success. This subject revealed itself as part of our study participants’ focus in our 2022 Index. .

Trends 52

Trends Net Promoter Score NPS Return on Investment 52

Currency Alliance

DECEMBER 7, 2021

There certainly are important topics (trends maybe) that are getting a great deal of attention from loyalty marketers, and we will list them below, but knowing what is becoming popular in one part of the world, or in a specific industry, shouldn’t have much influence on what your company should focus on in 2022.

Loyalty 52

Loyalty Trends Loyalty Programs Touchpoint 52

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? In the B2B sector, when heavy machinery or energy assets require service center assistance, it becomes vital – in some cases even the question of life and death – that it is delivered as soon as possible and in the most efficient way.

B2B 52

B2B Chatbots How To e-support 52

Gainsight

JUNE 2, 2022

We know that what she will bring to the table is an extraordinary perspective on business, technology, and CS. Yancey Spruill is the CEO of DigitalOcean, known for its digital storage and networking products and solutions powered by cloud technology. His approach to technology, business, and community is inspiring. Sales and CS.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

Lumoa

JUNE 4, 2018

This is a very exciting combination of technologies in a growing market”, says Aleksi Partanen , partner at Icebreaker.vc. The team is very strong in their ability to execute the unique product to B2B market and is able to create a world-class solution for industry leaders.” “The billion by 2022 growing from $4.76

Analytics 303

Analytics Net Promoter Score Customer Experience Marketing 303

ShepHyken

OCTOBER 24, 2022

While the title focuses on retailers balancing digital and human-to-human experiences, there is a lot that any company (B2C or B2B) can take away from the lessons shared. In short, companies must balance technology and human-to-human experiences, otherwise, they risk creating the connection that gets customers to want to come back.

Customer Service 52

Customer Service Retail Course Customer Service Training 52

Gainsight

JULY 1, 2022

We have seen companies achieve durable growth and success by deploying a PLG model across different market segments in B2B and B2C. We hope that you find this information not only useful but inspiring as you set your growth goals for 2022 and beyond. . Chief Technology Officer of PX, Gainsight. Mickey Alon. Key Findings.

Roadmap 52

Roadmap Metrics Analytics Strategy 52

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

Blake Morgan

JULY 15, 2023

Walmart brought in $573 billion in revenue in 2022, an increase from $595.15 In 2022, Amazon had $514 billion in revenue, up from $469.8 Innovation In 2022, Walmart invested $14 billion in automation, technology, supply chain, and customer-facing initiatives. Walmart increased by 1 point over 2022 and is second to last.

Retail 52

Retail Innovation B2B Transportation 52

SurveySensum

FEBRUARY 11, 2022

10 Best Medallia Competitors and Alternatives in 2022. Here are the 10 Best Medallia Competitors and Alternatives in 2022 that you can switch to. After some fine research, we have sorted out the 10 best alternatives and competitors of Medallia that you can opt for in 2022. . Introduction. Surveysensum. GetFeedback. Conclusion.

Touchpoint 52

Touchpoint Survey NPS Analysis 52

Forrester's Customer Insights

JULY 21, 2022

B2B organisations face a range of macroeconomic uncertainties as they head into the second half of 2022 that pose risk to growth and profitability objectives. Forrester’s B2B Summit […].

B2B 26

B2B Leadership Sales Technology 26

BlueOcean

JULY 12, 2018

60% of B2B clients are emotionally indifferent toward their suppliers. ”. While this has been our viewpoint for years, it’s a realization that is finally taking the B2B world by storm, as more companies realize the competitive advantage a strategic partnership affords them. Strategic Partnerships with Contact Centers. “

Customer Care 185

Customer Care Trends Contact Center Chatbots 185

CX University

MARCH 18, 2024

This cutting-edge strategy goes beyond traditional personalization techniques that you may be using now by leveraging advanced technologies to create highly individualized interactions that cater to the specific needs and preferences of each customer. 2022, October 19). 2022, December 13). Customer Retention. link] Wedia Group.

Customer Experience 52

Customer Experience Retail Customer Retention Loyalty 52

Wootric

AUGUST 21, 2018

How we live and communicate are evolving at lightning speed thanks to one thing: Technology. But rather than looking at it as an intrusive occurrence, perhaps it’s better to view emerging technologies as tools with the power to reshape, not disrupt. Make no mistake, these new technologies aren’t mere trends—they’re here to stay.

Technology 58

Technology Customer Experience Chatbots Retail 58

ECXO

JULY 21, 2023

Reframing the B2B Engagement Journey is a practical discussion by experts. In partnership with SAS, the European Customer Experience Organization (ECXO.org ) inform you that our video is now available, –Reframing the B2B Engagement Journey. How to create something unique for your B2B customer too?

B2B 40

B2B Video Culture Consulting 40

Experience Investigators by 360Connext

JUNE 13, 2023

It’s the lowest it’s been in decades, according to a 2022 study. According to a survey conducted by Getfeedback in 2021 , 20% of CX professionals sit in the operations department under an Information Technology (IT). The role of the Chief Marketing Officer is a tough road these days. Yet traditional marketing goes up to the sale.

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

West Monroe

DECEMBER 4, 2022

According to a report published by TSIA, The State of Customer Success 2022 , ~62% of organizations are including expansion mandates as an objective within their teams. Evolve expansion motion and compensation model to drive growth Customer Success is continuing to increase the involvement in driving commercial activities.

Conference 52

Conference Interaction Self Service B2B 52

West Monroe

DECEMBER 4, 2022

According to a report published by TSIA, The State of Customer Success 2022 , ~62% of organizations are including expansion mandates as an objective within their teams. Leverage technology to reduce costs through Customer 360 and tech touch for all customers. Evolve expansion motion and compensation model to drive growth.

Conference 52

Conference Interaction Self Service B2B 52

Comm100

APRIL 22, 2023

In 2022, 4 million fewer people in America enrolled at a college than ten years ago, and this trend doesn’t seem to be changing. In this chapter, we’ll look at the top strategies for increasing student enrollment in higher education, using their preferred digital channels and technologies: Live chat Chatbots Omnichannel 1.

Strategy 130

Strategy Chatbots Omni-Channel Social Media 130

Gainsight

APRIL 10, 2023

B2B customers are expecting round-the-clock help (similar to B2C customers). Key Drivers of Digital CS in 2023 Increased Competition: With the increasing number of B2B SaaS companies in the market, competition has become fierce.

Customer Success 59

Customer Success Self Service Multi-Channel Effort Score 59

ChurnZero

FEBRUARY 11, 2022

TrustRadius has recognized ChurnZero with a 2022 Most Loved Award , and we couldn’t have done it without the support of our amazing customers and just want to say thank you! There are 25,820 products on TrustRadius in more than 800 technology categories. We love you too! Head over heels. Keeping customers happy is key to any business.

Software 19

Software Touchpoint B2B Customer Satisfaction 19