2020 Employee Engagement Employee Experience Measurement 
SurveySparrow
APRIL 18, 2021
Employee experience, like customer experience, is a crucial aspect of running a business because it plays a significant role in determining client satisfaction. A happy and satisfied employee is more likely to cater to the customers’ needs, thereby improving their experience with a company. The Cultural.
Qualtrics
DECEMBER 22, 2020
The learning curve brought on by 2020 was both steep and unpredictable — and the imprint it’s left on the employee experience will have an irreversible effect on the workplace for years to come. In 2020 employee engagement actually increased. But 2020 has completely upended any sense of consistency.
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Qualtrics
FEBRUARY 4, 2021
IT leaders now have a critical opportunity to take center stage in designing and improving employee experiences. Yet well before 2020, technology was already enabling a hybrid ‘Work From Anywhere’ culture. The most obvious IT problem in 2020 was, “How can we get everybody working remotely, immediately?” Here's how.
Qualtrics
FEBRUARY 20, 2020
Get the inside track from innovators at the world’s largest and most disruptive tech, media and telecom brands, industry experts, and the world’s experience management leaders at X4 Summit 2020. Join Juliana Holterhaus to explore 5 things any business can do to make digital a breakthrough experience. Don’t measure.
ECXO
JUNE 11, 2023
The company uses a catchy one-liner which is not consistent with what their customers (and their employees) experience. Customer Centricity is often driven by a passionate ambassador driven by the ambition to make a company more successful, whilst making employees and customers happy. Humans are meaning makers.
Qualtrics
FEBRUARY 27, 2020
The XM Institute has just published a new report, The State of EX Management Programs, 2020. The report examines a survey of 250 HR executives from North American organizations with 2,000 or more employees. Few firms have mastered employee feedback. Collect more employee feedback. Instant Download.
Michel Falcon Experience
JANUARY 23, 2020
In Breaking It Down, I sit down with entrepreneurs and business executives to help them solve company culture, employee engagement and customer experience challenges in their organization. On this episode of Breaking it Down, Sunny and I tackle: 1️⃣How To Measure Your Company’s Culture.
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