Don’t Let These 4 Factors Hold You Back from Omni-Channel CX in 2019
Hero Digital
DECEMBER 27, 2018
If integrating omni-channel customer experiences is part of your 2019 plan, you can prepare for success by addressing these 4 internal factors first: 1. For instance, a paint manufacturer does not manage the contractors who have substantial influence over the paint purchases of consumers. Departmental Silos.
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