2019 Consumers Customer Retention Social Media 
SurveySensum
DECEMBER 22, 2022
And that’s why 82% of companies say that retaining a customer is less expensive than acquiring a new one. That’s why focusing on customer retention is important and a lucrative VOC program helps you achieve it. . Let’s deep dive into this and understand how you can use the VOC program to improve customer retention.
NetBase
MARCH 4, 2019
And any brands still devoting half-hearted efforts to their digital marketing really need to read The 2019 State of Social Report , as it offers game-changing insight for (and from) small, challenger and top-performing businesses. And you can thank consumers for that. Consumer Marketing Opportunities & Challenges.
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Kayako
JANUARY 3, 2019
Now that 2018 is slowly wrapping up, companies are looking into starting 2019 with a ready-to-go customer experience strategy. In fact, 81% of CX leaders say their companies will compete nearly solely on experience within the next few years but only 22% of leaders say their efforts have exceeded customer expectations.
TechSee
OCTOBER 2, 2019
The days of long-term customer brand loyalty to brands are over. Today, consumer stickiness is far more dependent upon people’s specific experiences and the level of service they receive. This underscores the fact that churn plagues all verticals and customer retention strategies are critical to almost every industry.
Comm100
AUGUST 5, 2020
Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. For today’s consumer fast support is non-negotiable, and long wait times are unacceptable. On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration.
ShepHyken
DECEMBER 9, 2022
Brand expectations are the standards that your customers expect you to meet. They’re based on your brand’s promise, and they’re influenced by customer perceptions of your brand. . At this point, you’ve most likely lost this customer. This could include phone, email, live chat, social media, and more.
Kayako
JANUARY 3, 2019
If, for some reason, CX hasn’t been on your radar until now, you should consider implementing it as part of your bigger customer retention strategy. Most customers (42%) already prefer live chat over other forms of support (even email and social media) as it allows for them to get their questions answered in real-time.
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