Oracle

APRIL 19, 2018

Looking for customer experience conference and events information for 2018 and 2019? Oracle Modern Customer Experience. Oracle Industry Connect. Chief Customer Officer Exchange. Field Service Connect. January 2019 CX Events and Conferences. January 13 – 15, 2019. February 9, 2019.

Conference 60

Conference Customer Experience Chief Customer Officer Contact Center 60

ChurnZero

DECEMBER 27, 2019

For starters, Google released their Year in Search 2019 findings with our favorite fictional babies, Baby Yoda and Baby Shark, topping the “Babies” search categor y, ahead of the real-life Royal Baby who took the numb er three spot. That’s 2019 for you. . Top 10 Blog Posts from 2019 . 2019 is almost a wrap.

e-support 64

e-support eBook Chief Customer Officer B2B 64

Peter Lavers

JANUARY 30, 2019

Three key subjects from Dimension Data’s 2019 Global Customer Experience Benchmarking Report that are vital for every B2B company to take a long, hard look at itself about. The report is a fantastic free resource, addressing questions that are 100% pertinent to the issues faced today by Chief Customer Officers and CX leaders.

B2B 40

B2B Report Chief Customer Officer Analytics 40

Customer Bliss

JULY 23, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Patients have to then connect the dots to ensure that medications prescribed from one physician to another don’t cause adverse reactions. End the Monkey Business.

Healthcare 173

Healthcare Chief Customer Officer Travel Video 173

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

Customer Success 49

Customer Success Self Service Chief Customer Officer Trends 49

TechSee

AUGUST 14, 2023

Follow on LinkedIn Jeanne Bliss , Founder & CEO at Customer Bliss Jeanne Bliss is the Founder and President of CustomerBliss and Co-Founder of The Customer Experience Professionals Association. Jeanne has 35 years of experience helping companies elevate their position with customers and the marketplace.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Customer Bliss

FEBRUARY 19, 2019

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Jan 4, 2019 at 12:12pm PST. Ask yourself: how deliberate are we in becoming a memory creation company?

Brands 208

Brands Chief Customer Officer Hospitality Course 208

Horizon CX

DECEMBER 31, 2018

What changes in CX are in store for 2019: I think we are hitting a plateau in CX to some extent. With rumors around a recession coming in 2019, that might be giving some organizations the jitters and investments in some areas of CX might be held off over the coming year.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

Oracle

MARCH 11, 2020

Today, women in CX are driving innovation, rethinking what the customer experience means, and bringing these insights to new industries and audiences. It's not customer experience; it's really the whole ecosystem of your organization, and are you united? Connect with Bodine and follow her latest work on Twitter.

Customer Journeys 83

Customer Journeys Technology Chief Customer Officer Video 83

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Connected CX journeys. Customer analytics. Digitalisation. Robotics and AI. Technology enablement.

Report 40

Report Data Chief Customer Officer B2B 40

Qualtrics

FEBRUARY 6, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Below are 10 product experience conferences that you should check out for 2019. Date: March 5-8, 2019. Mike Mclaughlin- Chief Customer Officer, GoDaddy.

Conference 33

Conference Management Innovation Roadmap 33

Gainsight

JUNE 2, 2022

Hubspot is an incredible organization that understands both the customer and employee experience. A female Chief Customer Officer ascended into the CEO position. Yamini was also recognized by the San Francisco Business Times as one of the Most Influential Women in Business in 2019. It means improving connections!

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

North Highland

MAY 28, 2019

I had the chance to attend and speak at the 2019 CXPA Insight Exchange in Salt Lake City last week. Discussions throughout the 3-day conference highlighted the need to continue to strive to ensure the customer is at the center of strategic business decisions. Three Key Takeaways from the 2019 CXPA Insight Exchange.

Chief Customer Officer 40

Chief Customer Officer Conference Banking Employee Experience 40

Qualtrics

JANUARY 2, 2019

Here’s a recap of some of the wins you may not have heard about for government CX in 2018, and some of the continued struggles we still are working on in 2019. Win: Connected Government Act passes. Struggle: Chief customer officers are still mostly missing. First, a look at the wins. Request Demo.

Government 20

Government Customer Experience Chief Customer Officer Transportation 20

Gainsight

OCTOBER 9, 2019

And I’ve hit a goldmine of opportunities in the customer success profession. — Nick Mehta (@nrmehta) September 24, 2019. As I’ve tweeted many times, the customer success leadership job market is white hot. under one leader and sometimes calling them the “Chief Customer Officer.”

Customer Success 58

Customer Success Chief Customer Officer Leadership Customer Centricity 58

Maru Group

FEBRUARY 19, 2020

Building off the SECC Member Meeting this past October, utility services need to focus on being customer-centric and agile. In May 2019, the US had over 2 million solar installations across the country. Focusing on a specific area allowed ComEd to tailor the project and connect with customers more closely.

Consumers 52

Consumers Customer Journeys Chief Customer Officer Government 52

Gainsight

JANUARY 10, 2022

Maybe it’s connecting and networking with peers? That’s why I believe that at the core of community is a deep yearning for all of us to feel connected. And in today’s world of COVID isolation, the need to feel connected is stronger than ever. Customer Success teams are often at the tip of the spear for this initiative.

Customer Success 27

Customer Success Chief Customer Officer Hotels Conference 27

Think Customers

NOVEMBER 4, 2019

million units in 2019, a 2.5 percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.” Turbulent times U.S.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

ChurnZero

MARCH 3, 2020

The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success. ChurnZero is excited to participate and have our Chief Customer Officer, Abby Hammer added to the speaker’s lineup. Pulse Date: May 13 – 14 2020 Location: San Francisco, CA.

Conference 72

Conference Customer Success Chief Customer Officer Return on Investment 72

ChurnZero

DECEMBER 20, 2019

billion people in the world connected to the internet and more than 3.499 billion active social media users. . By joining forces and clarifying roles, both teams can deliver a better customer experience and drive more revenue for their organizations. . . Abby Hammer , Chief Customer Officer , ChurnZero .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Gainsight

JUNE 4, 2019

We wanted to save a spot on the biggest stage in customer success to honor teams that made an impact in four different categories over the last year. So we asked you, the customer success community, to nominate your peers to be recognized. Congratulations to Loopio , the Pulse 2019 Impact Award winner for Innovation.

Chief Customer Officer 8

Chief Customer Officer Innovation Conference Customer Success 8

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. on 13 May 2019. Customer Experience. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. Chief Customer Officer 2.0

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

CSM Practice

DECEMBER 29, 2020

Irit Eizips, CSM Practice Chief Customer Officer and CEO was featured by Business Therapy, an engaging series where a number of professional challenges and problems are discussed in depth. 06:24 – Irit explains her expectations during 2019 and Q1 2020. 17:20- Diane highlights customer and relationship-centeredness.

How To 98

How To Customers Communication Customer Success 98

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. This is in part due to a rise in the standing of the Chief Customer Officer role.

Customer Success 98

Customer Success Chief Customer Officer Leadership Consulting 98

ChurnZero

NOVEMBER 22, 2019

If you join us at BIG RYG, you will get a thoughtful, well-run conference designed for you to be come a more-informed, better-connected, and refreshed leader. Upcoming Webinar: New Manager’s Guide for a Customer Success Strategy Implementation. I hope you can join us in October 2020. You Mon CEO, ChurnZero.

Conference 17

Conference Chief Customer Officer NPS Customer Success 17

SurveySensum

JULY 14, 2020

Lynn Hunsaker started her career as chair of a 20-country, 6-division task force designing customer satisfaction methodology as a manager in the Strategic Planning department at then-Fortune-250-ranked Sonoco Products. She is now Chief Customer Officer at ClearAction Continuum. LinkedIn : [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Answer Dash

JANUARY 9, 2019

With that in mind, here are my five predictions of things to look for in customer experience in 2019: 1. Companies Realize No One Can Own Customer Experience It’s ridiculous for companies to give lip service to customer experience by simply assigning a few people to it and thinking they’re done.

Trends 82

Trends Customer Experience Insurance Chatbots 82

ChurnZero

OCTOBER 25, 2019

Can you connect me to them? If you would like to hear more from our guest speaker Jason Whitehead, check out his podcast- “ The Jasons Take On… ” which is an unplugged conversational series on key Customer Success topics. How to Get 20/20 Foresight for Your 2020 Customer Success Planning. Upcoming Webinar.

Customer Success 49

Customer Success System Customers Software 49

Storyminers

JULY 6, 2020

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This! He has been named one of the “Top 100 Digital Marketers of 2019” by both Brand24 and BuzzSumo and a “Top 50 Social Media Marketing Influencers to Follow” by TopRank. David Avrin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Kustomer

JUNE 25, 2020

She has witnessed the evolution of customer experience and is very authoritative on the subject. She also published a book in 2019 titled, Customer Understanding: Three Ways to Put the “Customer” in Customer Experience (and at the Heart of Your Business). Annette Franz: (02:04).

Customer Journeys 92

Customer Journeys Policies Customers Analysis 92

Storyminers

JULY 6, 2020

Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This! He has been named one of the “Top 100 Digital Marketers of 2019” by both Brand24 and BuzzSumo and a “Top 50 Social Media Marketing Influencers to Follow” by TopRank. David Avrin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Pointillist

JUNE 5, 2019

Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size.

Customer Journeys 89

Customer Journeys Measurement Report Omni-Channel 89

Pointillist

MAY 19, 2020

CJXM20 #journeymgmt Click To Tweet High Performers are More Effective at Connecting Customer Behavior Data Across Channels Almost half (49.7%) of underperformers cannot access data or say that it is siloed within channels. Top performers are much more likely to connect behavioral data across three or more channels.

Customer Journeys 94

Customer Journeys Measurement Report Management 94