Alida

OCTOBER 18, 2018

Our flagship customer intelligence event in London was a great opportunity to discuss the latest innovations and product updates in the industry, the constantly evolving expectations of today’s consumer, and how to deliver a superior customer experience in 2018. Kate : The tone of voice of our communities is very important.

How To 113

How To Groups Customers Advertising 113

Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 107

Contact Center Report Customer Journeys Customer Centricity 107

Experience Investigators by 360Connext

OCTOBER 17, 2018

A customer-centric culture is where innovation and imagination around the customer experience live. Tweet “”…culture is where innovation and imagination around the customer experience live.” And, yes, perhaps the winning buzzword for 2018, transformation, made it to my top 3, as well. Transformation.

Leadership 283

Leadership Culture Customer Centricity Report 283

Oracle

NOVEMBER 27, 2019

Modern retailers understand this new omnichannel reality and are adopting retail innovation strategies to meet shoppers wherever they are — and on whatever device they choose. Fast-food restaurants may get even faster thanks to retail innovation in customer service tech. Revolutionizing the drive-thru experience. The future of retail.

Retail 74

Retail Innovation Trends Ecommerce 74

Second to None

FEBRUARY 14, 2018

Because of these new trends, brands need to constantly measure and update the value they are providing to customers at these different touchpoints. This piece was originally published by Forbes on February 8, 2018: “You may still be writing “2017” on forms, but no one can deny that 2018 is in full swing.

Trends 63

Trends Social Media e-support Self Service 63

ChurnZero

NOVEMBER 19, 2018

ChurnZero has been named to the 2018 NVTC Tech 100 list by the Northern Virginia Technology Council (NVTC), the membership and trade association for the technology community in Northern Virginia and Greater Washington. The post ChurnZero Named to the 2018 NVTC Tech 100 List appeared first on ChurnZero.

Government 58

Government Touchpoint Policies Technology 58

Avaya

JANUARY 16, 2018

40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Keeping up with these expectations requires an environment in which customer data can be seamlessly gathered and provided across teams, processes and touchpoints.

Customer Journeys 72

Customer Journeys Contact Center Consumers Financial 72

Lithium

AUGUST 8, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible.

B2C 40

B2C Social Media B2B Brands 40

Lithium

AUGUST 8, 2018

Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. NEW IN 2018: B2B Community Innovator. B2C Community Innovator. NEW IN 2018: Industry MVP. All submissions must be submitted on the community by August 17, 2018 at 5:00 pm PT to be eligible.

B2C 40

B2C Social Media B2B Brands 40

Experience Investigators by 360Connext

OCTOBER 17, 2018

A customer-centric culture is where innovation and imagination around the customer experience live. “…culture is where innovation and imagination around the customer experience live.” And, yes, perhaps the winning buzzword for 2018, transformation, made it to my top 3, as well. Transformation.

Leadership 227

Leadership Culture Customer Centricity Report 227

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. B2B Community Innovator. B2C Community Innovator. See you soon at the CX Live 2018! Absolutely.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. B2B Community Innovator. B2C Community Innovator. See you soon at the CX Live 2018! Absolutely.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. B2B Community Innovator. B2C Community Innovator. See you soon at the CX Live 2018! Absolutely.

Social Media 40

Social Media B2C B2B Metrics 40

Lithium

SEPTEMBER 20, 2018

It’s time to party and celebrate our 2018 Lithy finalists! Our 2018 Lithy finalists are: Digital All-Star. Recognizes a brand that creates consistent, frictionless customer experiences across digital touchpoints. B2B Community Innovator. B2C Community Innovator. See you soon at the CX Live 2018! Absolutely.

Social Media 40

Social Media B2C B2B Metrics 40

Clarabridge

MAY 11, 2018

Recapping Day 3 of C3 2018 . In order to provide experiences that lead to better customer loyalty, companies must start looking at everything through an “effort lens” and ultimately work to reduce effort at every touchpoint. Recapping Day 3 of C3 2018 appeared first on Clarabridge. That’s A Wrap! The post That’s A Wrap!

Self Service 40

Self Service Social Media Healthcare Conference 40

Experience Investigators by 360Connext

SEPTEMBER 27, 2017

What are some of the customer experience trends we’ll see through the end of 2017 and into 2018? Teams are responsible for everything from designing and collecting feedback to designing better touchpoints and end-to-end experiences. Are you following these 5 critical customer experience trends? Customer Experience Teams Grow Up.

Trends 244

Trends Net Promoter Score Effort Score Banking 244

Optimove

JUNE 4, 2024

An increasing number of countries are enacting laws to force brands to request user consent for data sharing, like Europe’s Data Protection Regulation (GDPR) introduced in 2018. The Intersection of Data Privacy and Personalized Experiences Concerns around data privacy have become much more prevalent in recent years.

Meeting 59

Meeting Data Sports User Experience 59

CustomerSuccessBox

SEPTEMBER 7, 2021

Companies that believed in innovation are the ones that could grasp the opportunity and march ahead. 4 Adaptation and innovation will be the key factors for successful Customer Success teams. Customer Success teams need to adapt to new technologies and innovations. #5 And in all these -the common thread- Customer Success.

Customer Success 96

Customer Success Trends Customer Journeys Touchpoint 96

Russel Lolacher

APRIL 20, 2021

According to Statistica, the number of those who have listened to podcasts over the age of 12, jumped 44% from 2018 to 2019. It’s often thought of as just an “innovative” way of doing that’s already being done – newsletters, emails, websites, etc but hey… now with audio!

Engagement 122

Engagement Culture Entertainment Communication 122

Confirmit

NOVEMBER 16, 2020

We are proud to share the success of such innovative and people-centric teams. Cromwell established a multi-touchpoint VoC program to better understand customer expectations. Owl Solutions implemented a dedicated CX program in 2018 to support its commitment to client service.

Insurance 52

Insurance Case Study eBook Touchpoint 52

Call Experts

JANUARY 29, 2020

With the support of a contact center, you can easily collect data on the customer touchpoints that matter most. Understand and Optimize your Unique Customer Touchpoints. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. 5 Tips on AI-Powered Phone Lines.

Customer Experience 78

Customer Experience Customer Journeys Contact Center Call Center 78

Call Experts

JANUARY 15, 2020

HR departments can be passive in their innovations related to modernization through technology. Understand and Optimize your Unique Customer Touchpoints. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018.

System 72

System Contact Center Call Center Customer Journeys 72

Call Experts

OCTOBER 10, 2019

This visual aid for your company, helps you gain insight into customer behavior patterns, and how to structure touchpoints, company vision, and focused services. Touchpoints. Once you have your customer persona, objectives, and touchpoints, request feedback from your best customer advocates. Objectives and Personas.

Customer Journeys 64

Customer Journeys Call Center Conference Contact Center 64

ChurnZero

JANUARY 3, 2020

Given the rapid pace of innovation and change in technology markets, today’s B2B buyer needs to have a forward-looking perspective when it comes to purchasing new business solutions. The G2 Momentum Score is based on two factors: 1) Market Momentum (Y-axis) and 2) User Satisfaction (x-axis). About ChurnZero.

Report 69

Report Customer Success Net Promoter Score Chief Customer Officer 69

DCX

SEPTEMBER 15, 2024

Download the Free Guide The Future is Prevention Neko Health , a Swedish startup founded in 2018, is on a mission to transform healthcare from reactive to proactive through advanced technology and preventive measures. Customer journey mapping : CX teams will need to rethink customer journeys that include both virtual and physical touchpoints.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

DCX

SEPTEMBER 15, 2024

Download the Free Guide The Future is Prevention Neko Health , a Swedish startup founded in 2018, is on a mission to transform healthcare from reactive to proactive through advanced technology and preventive measures. Customer journey mapping : CX teams will need to rethink customer journeys that include both virtual and physical touchpoints.

e-support 52

e-support Healthcare Customer Journeys Roadmap 52

Call Experts

FEBRUARY 19, 2020

Understand and Optimize your Unique Customer Touchpoints. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. 5 Tips on AI-Powered Phone Lines.

Self Service 80

Self Service Customer Experience Customer Journeys Contact Center 80

Call Experts

FEBRUARY 12, 2020

Understand and Optimize your Unique Customer Touchpoints. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. 5 Tips on AI-Powered Phone Lines.

Contact Center 69

Contact Center Trends Call Center Customer Journeys 69

West Monroe

JULY 30, 2023

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration. Turn to spend management as a source for innovation funding.

Banking 52

Banking Multi-Channel Financial Customer Centricity 52

Team Support

SEPTEMBER 1, 2020

The company landed an investment from Level Equity in 2018. Once you scale a company [you have to have a systematic way to support your customers and to handle product innovation and product development]. So how are we going to view having repetitive touchpoint engagement with our customers? As you scale it gets harder].

Marketing 95

Marketing B2B Software Innovation 95

Call Experts

MARCH 5, 2020

Understand and Optimize your Unique Customer Touchpoints. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. 5 Tips on AI-Powered Phone Lines.

Contact Center 80

Contact Center Call Center Customer Journeys Conference 80

Call Experts

MARCH 18, 2020

Understand and Optimize your Unique Customer Touchpoints. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. 5 Tips on AI-Powered Phone Lines.

Contact Center 75

Contact Center Call Center Customer Journeys Conference 75

ChurnZero

AUGUST 23, 2019

Given the rapid pace of innovation and change in technology markets, today’s B2B buyer needs to have a forward-looking perspective when it comes to purchasing new business solutions. The G2 Momentum Score is based on two factors: 1) Market Momentum (Y-axis) and 2) User Satisfaction (x-axis). About ChurnZero.

Software 56

Software Report Customer Success Net Promoter Score 56

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer. Customers want unique, special and innovative. 2018 will be the year of CX and AI.?

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

ReviewTrackers

MAY 11, 2018

Satiated with choices, consumers are demanding innovation in ways that drive industry trends, menu offerings, and entire operations. The 2018 National Restaurant Association Show will take place from May 19 to 22 at the McCormick Place in Chicago, IL. Stay responsive to customer needs. Say Hello to ReviewTrackers at the NRA Show.

Customer Satisfaction 93

Customer Satisfaction Guest Experience Trends Tips 93

Call Experts

FEBRUARY 26, 2020

Understand and Optimize your Unique Customer Touchpoints. AI powers innovation and success for your company! 10 Trends That Will Disrupt Customer Service in 2018. Customer Support and Call Center Conferences 2018. 2018 Conferences for HVAC, Plumbing, and Electrician Specialists. 5 Tips on AI-Powered Phone Lines.

Contact Center 59

Contact Center Call Center Customer Journeys Conference 59