Thematic

SEPTEMBER 24, 2018

Judging by the ratings for the online reviews in 2018, we’ve ranked the apps from 1-5 (1 being the lowest, and 5 being the highest), and this is how they fared: Happn (3.8). In 2018, the number of online dating users in USA was a staggering 294m , with the number of users expected to rise to 331.3m Badoo (3.8). Tinder (2.9).

Effort Score 54

Effort Score Entertainment Fashion Comparison 54

Brandwatch CX

JANUARY 2, 2019

For context, as of April 2018, total worldwide population is 7.6 billion from advertising in 2015. 38% of organizations plan to spend more than 20% of their total advertising budgets on social media channels in 2015, up from 13% a year ago. Social media statistics. The internet has 4.2 billion users. There are 3.03

Social Media 111

Social Media Video Advertising Marketing 111

Hello Customer

MAY 17, 2020

Hello Customer was founded in 2015 by Leslie Cottenjé, Bram De Vos and Joeri Pansaerts as a SaaS platform that enables businesses to analyse customer experiences and expectations, automatically distil useful insights from them and subsequently take actions to optimise the customer experience. New fundraising round supports ongoing growth.

B2B 52

B2B Feedback Technology Customers 52

Eptica

JANUARY 20, 2016

Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? In many ways this isn’t a surprise – consumers want to get answers quickly, and don’t want to wait for someone to respond to an email or pick up the phone. Published on: January 20, 2016.

Self Service 48

Self Service Customer Service CRM Contact Center 48

Chattermill

AUGUST 5, 2018

on 6 Aug 2018. Qlik boasts 45,000 customers worldwide who use its intuitive platform for data visualisation, analytics, reporting and more. Qlik uses an intuitive, user-friendly platform to make data analytics more accessible across your company. Power BI is a business intelligence tool released by Microsoft in 2015.

Technology 81

Technology Data Customer Experience Self Service 81

NetBase

JUNE 23, 2020

Using Artificial Intelligence (AI) -driven consumer and market research, we will explore: Companies gobbling up competition in a worldwide game of ‘King of The Hill’. How now is possibly the best time to think about merging, as consumers aren’t keeping loyalties within food delivery services. Dutch Food Delivery Expansion.

Consumers 52

Consumers Marketing Analytics Loyalty 52

Magellan Solutions

AUGUST 2, 2021

Majority of i nhouse call center in the Philippines are supported by digital and analytics. billion in 2018 and significantly more in 2019. This indicates that with a young working population and fewer dependents, household income devoted to consumer spending and investments can increase. Competitiveness in BPO Industry.

Call Center 52

Call Center Tourism Contact Center Healthcare 52

Magellan Solutions

AUGUST 19, 2021

COVID-19 caused drastic consumer behavior shifts. Furthermore, there are significant earnings challenges due to a tough macroeconomic context and extensive risk of financial distress for both consumers and businesses. Consumers’ banking preferences are rapidly evolving. AI for Data Analytics.

Banking 52

Banking Retail Industry Financial 52

CSM Magazine

OCTOBER 24, 2019

With a recent study revealing that 75% of UK consumers are ‘expected to buy in at least one peak event’, and 60% expected to use a laptop or PC for their purchases, there’s no doubt that the peak retail season is continuing to grow in popularity year-on-year. Clearly, festive success depends on going beyond consumer expectations.

Retail 45

Retail Omni-Channel Consumers Study 45

CSM Magazine

FEBRUARY 19, 2018

The EU General Data Protection Regulation replaces existing data laws on 25th May 2018 and the wake-up call to step up preparations comes as evidence mounts that many organisations in the UK are inadequately prepared. Its aim is to address a 475% increase in data breaches (between 2015 and 2016) that has badly shaken consumer confidence.

Company 40

Company Consulting Meeting Survey 40

Tricia Morris

AUGUST 5, 2016

When we started this decade, the Internet of Things was a basically a buzzword, talked about by a few, acted upon by fewer, a challenge to save for the future, like 2015 or 2020. IDC Worldwide Internet of Things Forecast, 2015 – 2020. . million wearable devices in 2015, an increase of 171.6% Gartner Newsroom. connected devices.

Retail 40

Retail CRM Connections Report 40

Clarivate

APRIL 24, 2023

Pharmacy giants battle to bulk up with provider group buys CVS Health rattled the healthcare industry when it acquired one of the nation’s top insurers, Aetna, in 2018, and the giant retailer continues to make waves. In addition to the direct-to-consumer model, One Medical works with 8,500 employers that offer care to their employees.

Healthcare 89

Healthcare Marketing Insurance Groups 89

Chattermill

MAY 23, 2018

by Dmitry Isupov on 24 May 2018. The increasing buzz around customer experience (CX) is good news for both brands and consumers. Consumers are actively looking at the brand’s reputation before purchasing: 93% say online reviews impact their purchasing decisions. consumers say companies provide a good customer experience today.

Marketing 40

Marketing NPS Effort Score ROI 40

QuestionPro Audience

JUNE 26, 2018

From the iPhone to ridesharing, and everything in between and beyond, consumers are always eager for the next best thing while brands are ready to change the way they do business. billion by the end of 2018 – representing an increase of 15 percent over the previous year. Why do consumer applications lag so far behind?

Technology 249

Technology Innovation Trends Consumers 249

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s industry specialties include: Financial Services, Credit Card, Consumer Lending, Retail, Internet, Telecommunications, and other services companies. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

BirdEye

APRIL 24, 2023

From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before. B2C marketing, on the other hand, targets individual consumers with diverse needs and preferences.

Marketing 93

Marketing Social Media B2C Advertising 93

SurveySensum

JULY 14, 2020

She is the first Certified Customer Experience Professional (CCXP) in Yorkshire in 2018 and has experience in both large-scale multi-site, multi-channel operations, and smaller, entrepreneurial businesses. She has spent 27 years in senior roles at British Airways prior to founding her company, Sentio-B, a CX consulting firm in 2018.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Brandwatch CX

JANUARY 3, 2019

In March 2015, Twitter acquired Periscope for $86m. Twitter reached a peak in revenue of $717m in Q4 2015. As of Jan 2018, it was $24. 60% of consumers expect brands to respond to their query within the hour , but the average is 1 hour 24 minutes. Twitter financial statistics. In Q3 2017 it was $590m. Smarter decisions.

Brands 103

Brands Financial Marketing Consumers 103

AWS Machine Learning

JANUARY 13, 2023

They were admitted to one of 335 units at 208 hospitals located throughout the US between 2014–2015. Training ML models with a single data point at a time is tedious and time-consuming. 2018): 1-13. [2] She has a background in genomics, healthcare analytics, federated learning, and privacy-preserving machine learning.

Data 71

Data Analytics Hospitality Healthcare 71

NetBase

JULY 20, 2020

Brands need to view social media analytics like an onion. With a keen sense of the consumers comprising your target audience you can strategically impact every area of your business – from the obvious (like marketing) to the unexpected (like R&D and innovation ). It’s full of layers contributing to the greater whole.

Analysis 64

Analysis Social Media e-support Analytics 64

Avaya

MAY 24, 2016

Depending upon what you read, who you follow, the Business Intelligence and Analytics (BI&A) market is valued anywhere from $16.9 billion through 2018 , and expected to exceed $60 billion by 2025. What is making analytics the new in-crowd? What is making analytics the new in-crowd? billion in 2016 , to $41.5

Analytics 40

Analytics Self Service Report Industry 40

CSM Magazine

MARCH 13, 2022

Danish customer support innovator Dixa has announced the acquisitions of analytics leader Miuros, and automation pioneer Solvemate. Miuros was designed to help brands turn customer data into actionable insights with AI-powered analytics, quality assurance and automation.

Self Service 52

Self Service Chatbots Knowledge Base Analytics 52

Avaya

DECEMBER 6, 2016

If you ask us, though, the best customer experiences today are supported by customer journey analytics. The Need for Customer Journey Analytics. Customer journey analytics is a process that requires tracking and analyzing the way customers use a combination of available channels to interact with an organization.

Self Service 40

Self Service Data Customer Journeys Customer Experience 40

Retently

MARCH 18, 2019

million users as of 2018, and the number is expected to grow to around 60.8 Moreover, this was a 6% increase from 2015. Consumers love Starbucks – even more since the company implemented its rewards program. The offering in question also needs to be fast and convenient, so that they save consumers time and effort.

Net Promoter Score 133

Net Promoter Score Omni-Channel Company NPS 133

CSM Magazine

JANUARY 31, 2019

From the 19 industries covered by this report, only 4 rated higher, LiveChat’s analytics team said. Consumers have more clearly defined goals so they’re going to be more discerning about the quality and efficiency of each support experience. LiveChat has been publishing its customer service analysis since 2015.

Company 40

Company Customer Satisfaction Entertainment Report 40

SmartKarrot

JANUARY 20, 2022

Sequel’s solutions are supported by cutting-edge predictive analytics that aid users in rating, claims, underwriting, catastrophe and weather risk, and global risks. The objective of the London-based firm, which was founded in 2015, is to put security at the center of software development rather than later.

Company 10

Company Hotels Software Social Media 10

SmartKarrot

FEBRUARY 3, 2022

a collaborative software platform, purchased ContaAzul in 2018. Creditas is an online marketplace for asset-backed consumer loans. The platform is intended for use in the industries of e-commerce, consumer goods, education, real estate, and insurance and finance. Olist was founded in 2015. Founded in: 2015.

Company 10

Company e-support Transportation Banking 10

C3Centricity

NOVEMBER 21, 2018

Well something is clearly working for Coke; at the end of last month it reported higher-than-expected financial results for Q3 2018. Their consumers didn’t appreciate being interrupted in their daily lives. Luckily, some more progressive consumer goods companies realised that to satisfy the consumer they had to do things differently.

Brands 192

Brands Customer Centricity Customer Journeys Consumers 192

Grade.us

DECEMBER 1, 2020

to 27.94% of your local search rankings (local pack + localized organic rankings) are dependent on your Google My Business profile according to a 2018 ranking factors study by Moz. We’ve seen cases where hundreds or even thousands of monthly GMB clicks are incorrectly attributed as “direct” in Google Analytics. Easily ask for reviews.

Hotels 49

Hotels Report Social Media Brands 49