Brandwatch CX

JANUARY 2, 2019

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. And it comes as a great fact sheet to give context to your social media marketing efforts. Social media statistics. billion active social media users.

Social Media 111

Social Media Video Advertising Marketing 111

Experience Matters

MAY 5, 2015

We just published a Temkin Group data snapshot, Social Media Benchmark, 2015. This is our annual analysis of how consumers use different social media sites on computers as well as on mobile phones (see last year’s data snapshot ). in 2014 to 47.1% in 2014 to 47.1% in 2014 to 36.1%

Social Media 120

Social Media Data Groups Analysis 120

Vonage

JANUARY 3, 2017

Social media: a platform that allows consumers to say anything they like about a brand – and broadcast that message to the world. When you think about it, it’s not surprising that many businesses consider social media to be one of the dangerous communication channels. Social media’s growing role in customer service.

Social Media 136

Social Media Customer Service How To Poor Customer Service 136

Customer Bliss

MARCH 8, 2016

Ever since social media became a force, the idea of ‘social media love’ — getting positive feedback from clients and customers and fans, essentially — has been something that many brands aim for in the social space. Earning Social Media Love From Good Customer Experiences.

Social Media 90

Social Media Customer Experience Case Study Culture 90

CSM Magazine

MAY 27, 2021

It won’t be an exaggeration to say that social media is an indispensable part of our lives. Other than falling into the most adorable black hole of cat videos and sharing incorrigible vacation throwbacks, social media has emerged as a powerful tool for content creators and brands. Let’s dive in. Click Send.

Social Media 52

Social Media Sports Government Brands 52

Win the Customer

NOVEMBER 14, 2016

Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.

Social Media 52

Social Media Customer Service Multi-Channel Airlines 52

QuestionPro Audience

MAY 24, 2018

SOCIAL MEDIA. Almost 70% of American adults report using at least one social media platform, according to a study by Pew Research. Of those users, only 9% are “very confident” that social media companies would protect their data. About 50% were not at all or not very confident their data is in safe hands.

Consumers 207

Consumers Data Social Media Study 207

Comm100

FEBRUARY 19, 2014

Advances in technology over the years have added at least five additional channels to the list – email, web chat, SMS, phone apps and social media. Customer satisfaction with social media interactions is currently low as companies have yet to fully develop and integrate business practices for this channel.

Customer Satisfaction 100

Customer Satisfaction Multi-Channel Social Media Comparison 100

ijgolding

NOVEMBER 25, 2014

In 2014, Wi-Fi has become such a critical part of our day to day lives that it is difficult to imagine how we might exist without it. As we approach the end of 2014, I am amazed at the number of companies who fall into one of the following three categories: We have Wi-Fi but if you want to use it you must pay for it.

Social Media 212

Social Media Hotels Entertainment Retail 212

transcosmos Information Systems

SEPTEMBER 10, 2015

Providing great customer service though is something that must extend to your social media channels. More than using social media for promotions, it can also be used to provide customer service, known more commonly as social customer care. A lot of companies use social media to promote their products and services.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

transcosmos Information Systems

SEPTEMBER 10, 2015

Providing great customer service though is something that must extend to your social media channels. More than using social media for promotions, it can also be used to provide customer service, known more commonly as social customer care. A lot of companies use social media to promote their products and services.

Social Media 48

Social Media Customer Service Exceptional Customer Service Study 48

Experience Investigators by 360Connext

OCTOBER 2, 2014

The second annual #CXDay is October 7th, 2014. Thanks to social media, that can be a lot more people. The Second Annual #CXDay is October 7th, 2014. This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. Come celebrate with us!

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Experience Investigators by 360Connext

OCTOBER 1, 2014

It’s a small window of time to allow your words to captivate them without the distractions of social media noise or the 10 tabs they have open in their browser. Added by Anne Reuss on Jan 31, 2014. Added by Anne Reuss on Feb 28, 2014. Added by Anne Reuss on Mar 31, 2014. Added by Anne Reuss on Jun 03, 2014.

e-support 274

e-support Social Media Consulting Customers 274

GetFeedback

DECEMBER 27, 2018

Studies show that email simply isn’t as sensitive to time as social media outlets can be. ComScore reported that as of 2014, more people are browsing on mobile devices than on desktop computers, so be sure your survey accommodates both types of users. Share surveys over social media. So, why use email?

Survey 199

Survey How To Social Media Feedback 199

ReviewTrackers

MAY 7, 2019

26 percent spend less than $10,000 annually; meanwhile, only 5 percent say that they do not spend anything on social media and review management efforts. 26 percent spend less than $10,000 annually; meanwhile, only 5 percent say that they do not spend anything on social media and review management efforts.

Social Media 86

Social Media Advertising Resources Consumers 86

Experience Investigators by 360Connext

DECEMBER 3, 2014

We find new ones to showcase all the time, so we wanted to leave you with some of our favorite examples from 2014. It’s an ongoing obsession. We hope these clever, creative and fun examples inspire you to review your own microinteractions and make the most of them! Don’t stop sharing those moments with us.

Innovation 232

Innovation Customer Service Social Media Consulting 232

NetBase

AUGUST 4, 2020

And here are some white space statistics uncovered with white space intel, to help you along, including: Digital Food orders have grown 300% faster than dine-in since 2014. On average, consumers spend 2 hours and 24 minutes per day on social media, knowing what they’re talking about is key. It’s important insight to have.

Social Media 83

Social Media How To Consumers Brands 83

Brandwatch CX

OCTOBER 3, 2022

Finding the right type of social media influencer is key to success, but knowing where to start can be overwhelming. Best Free Social Media Influencer Tools. This particular feature can be used to identify social media influencers who are following your competitors but aren’t following you. FollowerWonk.

Tools 88

Tools Marketing Social Media Analytics 88

Experience Investigators by 360Connext

OCTOBER 31, 2014

= e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);'' Added by Anne Reuss on Jan 31, 2014. e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);''

e-support 197

e-support Social Media Consulting Customer Centricity 197

BirdEye

MAY 21, 2021

Marketing teams are often too focused on delivering great experiences across both physical and digital touchpoints to keep up with the latest social media and SEO trends. . 4MJ Social is an Experience Marketing agency that looks at building up their clients online presence through listings, online reviews, social media and chat.

Feedback 92

Feedback Social Media Healthcare Tips 92

Brad Cleveland Blog

JUNE 29, 2015

While there may be a perception that only younger consumers use social media as an access channel, research published mid 2014 by eConsultancy suggests that is clearly not the case. Here’s a breakdown of usage by age group: • 18-24 – 49.5% • 25-34 – 44.6% • 35-44 – 37.5% • 45-54 – 31.8% • 55+ – 27.4% The upshot?

Social Media 21

Social Media Customer Service Groups Consumers 21

Brad Cleveland Blog

JUNE 29, 2015

While there may be a perception that only younger consumers use social media as an access channel, research published mid 2014 by eConsultancy suggests that is clearly not the case. Here’s a breakdown of usage by age group: • 18-24 – 49.5% • 25-34 – 44.6% • 35-44 – 37.5% • 45-54 – 31.8% • 55+ – 27.4% The upshot?

Social Media 20

Social Media Customer Service Groups Consumers 20

Win the Customer

DECEMBER 25, 2019

. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small. <SPIN> The first place to start is by identifying which social media channels you are going to use for customer service.

Customer Service 115

Customer Service Social Media Multi-Channel How To 115

ijgolding

NOVEMBER 28, 2014

Unbeknown to United at the time, Dave Carroll is a Canadian musician and a member of the band ‘Sons of Maxwell’ As a result of the lack of desire demonstrated by United to deal with the issue, Dave felt that his only option was to reach out to social media to share his experience with as many people as possible.

Social Media 318

Social Media Airlines Video Consumers 318

Help.com

JANUARY 9, 2015

This month, instead of spotlighting companies who have given our team members outstanding customer service, we decided to highlight our favorite “surprise and delight” campaigns from the 2014 holiday season. UPS used the hashtag #WishesDelivered to hear the wishes of their customers on social media. To do the unexpected.

Social Media 100

Social Media Video Airlines Groups 100

Experience Matters

SEPTEMBER 8, 2014

In Temkin Group’s research, State of the CX Profession, 2014 (which is free for CXPA members), we found that 98% of CX professionals agree with the statement “customer experience is a great profession to be in.” This year we’ve even created an #IHeartCustomers” logo, which will be used in a fun social media campaign.

Customer Experience 303

Customer Experience Social Media Groups Customers 303

Comm100

JULY 23, 2019

In 2014 we launched our MaximumOn service – a failover system that ensures that our live chat cloud solution would never go offline. So why would you risk it going offline because your chat vendor can’t meet your availability requirements? We were one of the first live chat vendors to do this.

Communication 114

Communication Social Media Chatbots Customer Centricity 114

Customer Bliss

MAY 23, 2017

Lynn also oversees a lot in her role: marketing, event planning, social media, hospitality and group sales, owner relations, media relations, and more. LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., About Lynn.

Sports 142

Sports Customer Experience Hospitality Retail 142

Experience Matters

MARCH 17, 2015

Here are some highlights from the data snapshot that contains 13 data-rich charts: 42% of respondents think their CX efforts had a moderately or significantly positive impact on the business in 2014 and 78% expect to have a positive impact in 2015. 81% of respondents expect to put more focus on customer insights and analytics.

Customer Connectedness 120

Customer Connectedness Data Self Service Customer Experience 120

ReviewTrackers

APRIL 7, 2021

In a 2014 Ernst & Young survey, respondents said reputation was a “very important” factor in deciding whether or not to trust a financial services provider. In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector.

Banking 94

Banking Management Social Media How To 94

Helen Dewdney

AUGUST 2, 2021

I had the 2008 (amended 2014) Consumer Protection from Unfair Trading Regulations down pat. I tend not to use social media because it bends everyone out of shape on the few occasions I have done it. 8) What do you think of using social media to complain ? It just has to make sense. in the UK). I tell my friends.

Social Media 76

Social Media Consumers Feedback Company 76

Think Customers

SEPTEMBER 29, 2014

Advertising Week 2014 got underway this morning in New York City, with the organization even ringing today''s closing stock market bell. Marketing Mobile Marketing Social Media 10secondstorytelling advertisingweek marketingtactics mobileengagement multiscreenaudiences programmaticadbuying' 1to1Media.com/weblog.

Advertising 82

Advertising Social Media Marketing 82

Michel Falcon Experience

NOVEMBER 10, 2014

This post is not about football; it’s about social media, brand awareness and customer engagement. I’ve always known about Harry’s because of a Tim Ferris blog post on how they collected 100,000 email addresses before they launched their service (this is one of the best things I’ve read in 2014).

Social Media 145

Social Media Case Study ROI Brands 145

Think Customers

JANUARY 5, 2015

Customer Experience Customer Loyalty Customer Service Customer Strategy Marketing Social Media applepay bestcustomerexperiencesof2014 lowesrobots turkishairlines wearabletechnology' There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog. 1to1Media.com/weblog.

Customer Experience 40

Customer Experience Social Media Loyalty Groups 40

PeopleMetrics

OCTOBER 27, 2014

We’ve written about social media fails – remember Alton’s Comcast Disaster ? Supernatural is a television show about two brothers (Jensen Ackles and Jared Padalecki) fighting monsters, but ask any fans about the show’s social media influence, and they’ll point you to one man: Misha Collins.

Social Media 102

Social Media Customer Experience Customer Care Interaction 102

Experience Investigators by 360Connext

OCTOBER 6, 2014

This post is part of the Customer Experience Professionals Association’s 2014 Blog Carnival. How can you get your organization to deliver an exceptional customer experience? Happy Customer Experience Day! It is part of a broader celebration of Customer Experience Day. . Image credits: WikiThreads , Global X via Creative Commons license.

Customer Focused 275

Customer Focused Employee Engagement Call Center Social Media 275

Comm100

JANUARY 14, 2016

Social Media Is a Powerful Support Platform. Despite all of the hype that has surrounded social media giants such as Facebook and Twitter, companies have been slow to adopt these platforms for customer service and sales support. Of course, one of those channels is social media.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0