2014 Analytics Customer Service Social Media 
NetBase
JULY 20, 2020
Considering that in 2014 social users posted an average of 1.8 That number has undoubtedly risen, and every photo not included in your social analytics is an opportunity missed. series continues with the importance of image analytics, and options for brands to bring this technology into their data operations.
Joe Rawlinson
AUGUST 9, 2017
Mobile technology has been changing consumer expectations for both e-commerce and brick-and-mortar retailers, making it more challenging to deliver satisfactory customer service. percent of brands are delivering leading-edge customer experience , while 33.5 percent are delivering average service and 39.6
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NetBase
AUGUST 4, 2020
Having the right social analytics can show you how to spot white space and what to do with it! And with proper social listening you can discover a whole new world of opportunity. On average, consumers spend 2 hours and 24 minutes per day on social media, knowing what they’re talking about is key.
Customer Enthusiast
SEPTEMBER 16, 2014
I thought about how this quote applies to many companies’ social media strategy. These companies are breathlessly “hacking at the leaves” of customer acquisition with their social media strategies rather than artfully honing in and “striking at the root” of customer retention. But look at your own behavior.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. Think about it. Or recommend them to your friends and family?
SurveySparrow
FEBRUARY 18, 2024
New Technology: Some businesses look for tools with new tech like AI or predictive analytics to understand feedback better. Let’s take a look at why SurveySparrow is one of the best Customer Thermometer Alternative. Pros of SurveySparrow User-friendly interface Customization options Affordable pricing Rating G2 4.4/5
Customer Bliss
JUNE 6, 2017
As head of Member Experience, Brad is responsible for retention marketing, member lifecycle and loyalty, community, social media, email marketing, and member. Some of this is mentioned above, but Brad began with Bain and Company because he saw it as an “analytical boot camp.” Brad’s career progression.
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