CSM Magazine

MARCH 25, 2024

“Draft My Email is an AI-powered assistant that generates messages and is expected to transform how people manage their emails,” says Jonathan Isaacs, Product Marketing Manager at BigChange. “We see it a big time-saver especially for users who have to respond to frequent incoming emails.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Clarivate

JANUARY 23, 2024

Figure 1 illustrates the trend in the number of NMEs first launched onto the world market between 2013 and 2022. In fact, the number of NMEs has grown by 65% between 2013 and 2022. Altogether, the data highlight an improvement in the volume of R&D productivity, while the value of this innovation remains uncertain.

Trends 52

Trends Metrics Analysis Innovation 52

CSM Magazine

MARCH 19, 2024

Job management software provider BigChange used International Women’s Day as a springboard to unveil a series of new awards. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM Innovation System 52

Talkdesk

JANUARY 22, 2020

Over the years, innovators have filed applications for nearly 340,000 AI-related inventions, with half of them having been published since 2013. For Talkdesk, innovation is at the core of our mission and guides our path. Patents secure and protect new knowledge from our innovation-driven teams. 200 in one 100 days?

Innovation 57

Innovation Contact Center Industry Technology 57

CSM Magazine

MARCH 7, 2024

Jet Wash Shop is using a workforce management system from BigChange to power the nationwide expansion of its business. Now completing around 500 jobs a week, Jet Wash Shop uses the BigChange job management software to manage all aspects of its mobile operation.

Automotive 52

Automotive Customer Relationship Management CRM System 52

CSM Magazine

OCTOBER 2, 2023

BigChange is an all-in-one job management system that typically replaces a series of separate systems. It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence.

Software 59

Software Customer Relationship Management CRM System 59

CSM Magazine

NOVEMBER 22, 2023

The BigChange job management system now allows payment for completed field service jobs to be taken whilst on site. “A healthy cash flow is something that all businesses strive for and that’s what BigChange Pay is all about,” says Jonathan Isaacs, Product Marketing Manager, BigChange.

Customer Relationship Management 52

Customer Relationship Management Banking System CRM 52

Alida

DECEMBER 15, 2016

Between 2009 and 2013, annual hospital deals have increased 14 percent. In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. To foster cultural integration and a smoother transition, leaders must communicate and engage frequently with managers and employees. Conclusion.

Airlines 138

Airlines Hospitality Employee Engagement Entertainment 138

BirdEye

JUNE 27, 2023

Table of contents A decade of innovation A vision for growth Momentum and expansion Gratitude and appreciation A decade of innovation Founded by Naveen Gupta and Neeraj Gupta in early 2013, Birdeye has embarked on an extraordinary journey. Only 0.07% of companies ever reach the $100M ARR milestone.

Innovation 52

Innovation Customer Experience Management Technology Report 52

AWS Machine Learning

JUNE 13, 2023

Organizations can maximize the value of their modern data architecture with generative AI solutions while innovating continuously. The latest offering for generative AI from AWS is Amazon Bedrock , which is a fully managed service and the easiest way to build and scale generative AI applications with foundation models.

Data 73

Data Analytics Connections Sales 73

CSM Magazine

JULY 17, 2023

The dashboards receive live data from across the business, including job updates from field operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business. Managers can then make better decisions to improve performance based on full and current insight.

Analytics 52

Analytics Customer Relationship Management CRM System 52

CSM Magazine

OCTOBER 19, 2023

Part of the BigChange job management system, the new feature is used to alert drivers as they approach a zone. Notifications can be customised, for example, to alert the driver and/or to an assigned member of staff to manage overall fleet compliance and ensure fee payment on time.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Middlesex Consulting

NOVEMBER 28, 2016

Note that the definition of innovation is essentially identical to the definition of customer value creation. This is because “innovation” without the creation of customer value is just another lesson learned along a journey. When the innovation is successful in meeting customer needs, it is INNOVATION.

Innovation 60

Innovation Hospitality Healthcare Customers 60

C3Centricity

JANUARY 18, 2020

One of the most popular evergreen posts on C3Centricity is “The Beginners Guide to Brand Portfolio Management.” It seems that we all suffer from a deep-rooted fear in managing and reducing our brand portfolio, especially when it includes many historic or regional variants. Wake up marketers, you are not innovating!

Brands 218

Brands Retail Consumers Innovation 218

Middlesex Consulting

NOVEMBER 27, 2016

Note that the definition of innovation is essentially identical to the definition of customer value creation. This is because “innovation” without the creation of customer value is just another lesson learned along a journey. When the innovation is successful in meeting customer needs, it is INNOVATION.

Innovation 60

Innovation Hospitality Healthcare Customers 60

CSM Magazine

JANUARY 12, 2024

Lothian Vulcanising Services, a family run business offering conveyor belt services across Scotland and the UK, has transformed its business using a workforce management system from BigChange. The time taken for routine management tasks has also been slashed by three-quarters and engineers’ efficiency in the field boosted by 20 percent.

CRM 52

CRM Customer Relationship Management System Travel 52

CSM Magazine

OCTOBER 5, 2023

Blade Roofing, a nationwide roofing company, has rolled out a BigChange job management system to significantly reduce administration and eliminate paperwork. The cloud-based software and mobile app have also helped boost operational efficiencies, improve customer service and given management real-time visibility of all work.

System 59

System CRM Customer Relationship Management Report 59

Avaya

OCTOBER 25, 2017

In fact, the market is heading towards bank branch innovation unlike anything we’ve ever seen. Instead, it calls for unparalleled bank branch innovation. One that combines digital innovation with the reliability of a traditional branch experience. applying for loans, refinancing, and wealth management). 5 Brands to Study.

Banking 58

Banking Innovation Brands Self Service 58

Experience Investigators by 360Connext

OCTOBER 1, 2014

Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Not Impressed. - 360 Connext. 0 likes.

e-support 274

e-support Social Media Consulting Customers 274

CSM Magazine

SEPTEMBER 6, 2023

Used by facilities management companies, electrical contractors, heating engineers and plant hire firms, BigChange is increasingly being used by companies to make the switch from paper to digital working. ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app.,

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Customer Bliss

JULY 11, 2017

She advocates a design-thinking approach, which focuses on customer empathy, experimentation, design, and innovation. Catherine co-authored the book “Understanding Your Users,” and is an active writer and speaker on customer empathy, innovation and design. Program managers. The breakdown is: Visual designers. Prototypes.

Leadership 0

Leadership Customer Experience Report Innovation 0

CSM Magazine

NOVEMBER 14, 2023

A new workforce management system from BigChange has improved job allocation and boosted job completion rates at EB Gas Services. “Before BigChange I would say that 80 percent of our processes were paper based,” commented Kevin Byrne, Managing Director of Newry-based EB Gas Services.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JUNE 22, 2023

Part of the BigChange cloud-based system for managing businesses with field service operations, the software is providing an average saving of 4 per cent in miles travelled. BigChange has developed a smart route optimiser that is helping companies reduce fleet operating costs, mileage, time, and CO2 emissions.

Travel 52

Travel Customer Relationship Management CRM System 52

CSM Magazine

NOVEMBER 7, 2018

Figures from Ofgem have revealed that the average number of complaints received by the leading utility companies per 100,000 customer accounts had decreased from 3,510 in Q1 2013 to 2,233 in Q1 2018, but the average number of complaints resolved by the suppliers by end of the next working day dropped from 81 percent to 60 percent in the same period.

Interaction 221

Interaction Telecommunications Customer Satisfaction Social Media 221

CSM Magazine

SEPTEMBER 28, 2023

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. New jobs are recorded on the central management systems before being allocated to an appropriate engineer. . “‘where are you? “‘where are you?

Customer Relationship Management 59

Customer Relationship Management CRM Hospitality System 59

Very Best Service

JANUARY 16, 2012

Customer service innovation Innovation in customer service has become increasingly valuable as a way to differentiate from the competition and avoid an all-out price war. But, which is the best way to innovate? customer service innovation' Are you brave enough to have a go?

Innovation 40

Innovation Customer Service Customers Examples 40

CSM Magazine

JULY 10, 2023

Hodge Clemco, the manufacturer and supplier of surface finishing equipment, has rolled-out a fully-digital job management system from BigChange. About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by more than 2,150 field-based organisations around the world.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

ReviewTrackers

MAY 15, 2020

Managing your employer brand should be a priority. 1: 94 percent of candidates are likely to apply to a job if a company actively manages its employer brand. You’ll also like: “ Managing Employee Feedback: Your Keys to Success ”. times more revenue, and rate themselves 170 percent better at innovation.

Brands 123

Brands Employee Engagement Financial Culture 123

CSM Magazine

JUNE 9, 2023

ASE Autogate has equipped its field engineers with mobile devices live-linked to a BigChange job management system. Yorkshire-based ASE Autogate has saved money by consolidating the management of its field operation into one easy to use, integrated solution. . ’ They were also under-supported,” Field continued. .

CRM 52

CRM Customer Relationship Management Resources System 52

CSM Magazine

FEBRUARY 5, 2021

BigChange , the leading mobile workforce management technology company for the service and transport sectors, today announced that Great Hill Partners, the growth-oriented private equity firm behind Wayfair, ZoomInfo and Reward Gateway, has invested significant capital to drive further growth and innovation. . About BigChange .

Transportation 52

Transportation Healthcare Innovation Software 52

Experience Investigators by 360Connext

OCTOBER 31, 2014

They not only manage NOT to scare customers away, but even better- they spook customers into taking the next step. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013. Added by Anne Reuss on Aug 05, 2013.

e-support 197

e-support Social Media Consulting Customer Centricity 197

CSM Magazine

DECEMBER 15, 2022

Glass Polishing & Restoration Specialists, Chicago Glass (UK) Ltd has grown its field resources by 25 percent since implementing a job management system from BigChange, boosting capacity and providing a strong foundation for continuous growth. About BigChange.

CRM 52

CRM Customer Relationship Management System Resources 52

CSM Magazine

JULY 26, 2022

Specialist grounds maintenance company Greenskape is using field service management software from BigChange to underpin ambitious plans to triple its business. From any internet enabled device managers can see where crews are, where they have been and where they are due next. ” About BigChange.

Company 59

Company Customer Relationship Management CRM Innovation 59

CSM Magazine

JANUARY 10, 2023

Prymo Surface Solutions has doubled the size of its business in just six months following the implementation of a BigChange job management system. The system also gives management complete visibility of the operation 24/7, as well as the ability to produce in-depth business critical analytics at the touch of a button.

Customer Relationship Management 52

Customer Relationship Management CRM System Innovation 52

Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” In fact, Moore and Levie were with us at the first Pulse all the way back in 2013. But we couldn’t have done without you.

Industry 52

Industry Conference Fashion Customer Success 52

CSM Magazine

MARCH 8, 2023

Nationwide Catering Services (NCS), which has been supporting the UK food service industry since 1953, is celebrating ten years of using BigChange job management software. Recognising its potential above other systems available on the market at the time, NCS was the first to adopt the then newly launched all-in-one job management system.

Customer Relationship Management 52

Customer Relationship Management CRM Financial System 52

Customer Interactions

MAY 20, 2013

During the many years I have attended the IFSEC exhibition in the UK, I have seen the fanfare of many new innovations in security technology. Providing the umbrella for this theme was PSIM (Physical Security Information Management), also sometimes referred to by the terms situation management and situational awareness.

Video 30

Video Course System Analytics 30