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How to Prepare an Effective Quarterly Business Review

Education Services Group

The business review is an opportunity for Customer Success Managers to dive deeper into gaining a better visualization of the customers’ business planning for the future strategies that will help the customers to achieve their goals. Since 2013, Irit has been pivotal in shaping Customer Success best practices.

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Top Customer Success Leaders to follow in 2022

CustomerSuccessBox

Puneet is one of the prominent advocates in the Customer Success space. He has been honored as a Top 100 Customer Success Strategist in 2021. The joy of innovating, the joy of selling, the joy of subscribing, and the joy of customer success. Maranda Dziekonski is a Chief Customer Officer at Swiftly, Inc.

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HOW DHL BECAME MORE CUSTOMER-FOCUSED, WITH CCO SCOTT ALLISON

Customer Bliss

How does a logistics company shift its gears to become more customer-focused? In today’s episode, Scott Allison , the Chief Customer Officer of DHL ’s supply chain, shares some strategies and tactics around communicating the brand’s message, telling the customer story, and improving employee and customer experience.

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Case study: Tesco and a consumer champion

Helen Dewdney

Posts included finding insects in rice and taking Tesco to court in 2013. Dave bought 100 books for his senior management. Interviewing the new Tesco Chief Customer Officer. Two months later, Helen was interviewing the new Chief Customer Officer for her blog post The customer is still the boss.

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Top 50 Customer Success Influencers 2022

SmartKarrot

Recognized as one of the most respected business outcomes and Customer Success experts globally, Rick has been helping individuals and companies maximize business value for over 25 years. His company Practical CSM Academy provides global customer success management consulting, training and certification services. Dave Jackson.

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Top 50 Customer Success Influencers 2021

SmartKarrot

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. he has been supporting the customer relationship management professionals and teams for over decades now.

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Top 50 Women Leaders in Customer Success 2022

SmartKarrot

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.