TechSee
JUNE 16, 2022
Over 1,000,000 people have taken one of his video-based training courses on LinkedIn Learning. His Customer Service Foundations course was LinkedIn’s most-watched customer service course in the world in 2021! Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.
GetFeedback
DECEMBER 27, 2018
And, of course, try to keep your survey as quick as possible. Of course, free-form feedback can prove really valuable, so include an open-ended question if you think your survey calls for it. From 2010 to 2015, email opens on mobile grew 30% , leaving desktop and webmail clients in the dust. Survey questions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
NOVEMBER 11, 2020
Of course, it is possible that not all clients will willingly answer all your questions, but some of them will do so, which will allow you to understand the status of your business in the eyes of your customers and if necessary, make some changes. One of the best ways to track customers is, of course, a CMR system. Salesforce.
Gainsight
JULY 11, 2023
The Beginning In 2010, seeds were planted for what would become Northpass. That call changed the trajectory of Northpass and will change the course of the entire customer education industry. I’m so proud of and grateful for the Northpassians who came together to innovate and build our remarkable company.
Strativity
OCTOBER 13, 2015
As published on mycustomer.com, June 2010. The Customer Experience Continuum describes customer experience as a closed loop feedback mechanism that enables listening to customers (through social media, of course) and changing processes to address the identified problems. ” They reaffirmed the commitment.
Strativity
OCTOBER 13, 2015
As published on mycustomer.com, June 2010. The Customer Experience Continuum describes customer experience as a closed loop feedback mechanism that enables listening to customers (through social media, of course) and changing processes to address the identified problems. ” They reaffirmed the commitment.
Service Untitled
OCTOBER 12, 2010
The course traditionally goes on to warn agents about the possible negative impact on the company and business. Many agents politely listen, but consider the training course just a supplement to common sense. It highlights the need to smile, help fellow workers, delegate projects as a team player, and have a positive outlook.
Expert insights. Personalized for you.
251 
Let's personalize your content