Customer Alignment
MARCH 2, 2018
The average tenure also lengthened from 23 months in 2009 to 34.5 months in 2013 but it still has the shortest lifespan among all C-suite executives, according to research conducted in 2010 by the Chief Customer Officer Council. In the U.K, Select and work with a maximum of 4-6 priority work streams – they are Phase 1.
Brandwatch CX
JANUARY 25, 2019
January, 2009: 150m. February 2009: 175m. April, 2009: 200m. July, 2009: 250m. September, 2009: 300m. Farmville was released in June, 2009 and, despite being a rip off of a game called Farm Town, became a huge success. Then, finally, in December, 2009, Facebook hits a major milestone.
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Comm100
NOVEMBER 27, 2017
What the media saw was a company that had nailed all of the elements of the perfect public apology: it was remorseful, concerned with its customers, listening, communicative, and taking action. That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products.
Service Untitled
OCTOBER 22, 2010
The company’s quality reputation dropped from 6th in 2009 to 21st in 2010. Companies need to fix the problem, fire suppliers, establish new procedures, hire new personnel, and communicate to the world that this will never happen again. Service Untitled The blog about customer service and the customer service experience.
Service Untitled
MARCH 15, 2010
Home About Service Untitled Subscribe for Free Consulting Contact Archives Jet Blue flies high with customer service perks Cheryl March 15, 2010 Customer Service , Proactive , Service Untitled , Specific Companies No Comments Just check Terminal 5 at New York JFK airport for the state-of-the-art facility geared for efficiency and customer comfort.
Service Untitled
OCTOBER 25, 2010
Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships. Why not then use this popular line of communication to positively engage customers and build trust and brand loyalty?
Service Untitled
MARCH 31, 2010
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