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2016 Automotive Dealership Loyalty Study

InMoment XI

Automotive Dealership Loyalty Study Background Follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study: Two Data Sets All Respondents (n=12,875) Weighted to 2009 and 2010 vehicle sales by model Used for Sales to Service Loyalty analyses and service usage analyses Vehicle Replacers (n=5228) 5431 (..)

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2016 Automotive Dealership Loyalty Study

InMoment XI

This was a follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study. Automotive Dealership Loyalty Study Background Purpose of the Study: To determine the relationship between dealership satisfaction, dealership customer loyalty and dealership revenues.

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2016 Automotive Dealership Loyalty Study

InMoment XI

This was a follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study. Automotive Dealership Loyalty Study Background Purpose of the Study: To determine the relationship between dealership satisfaction, dealership customer loyalty and dealership revenues.

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Royal Mail fails to deliver on service as stamp prices rise

Helen Dewdney

For anyone interested, here’s a table showing the effect of price increases over the last decade. Cost of second class stamps Cost of first class stamps . rise on previous year. rise on previous year. Full details of all price rises can be found on the Royal Mail website. ].

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What Do Companies With Low Net Promoter Score Have in Common?

Retently

The most frequent one, dating back to 2010 and repeatedly reported over the last six years , involves automatically re-billing customers’ credit cards. Since 2009, CIGNA has been monitored by relevant authority institutions. Many complaints directed toward McAfee are common among companies with low Net Promoter Score.

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Jacob Morgan Is An Idea Thief; He Should Be Stopped

Esteban Kolsky

Then I remembered, back in 2009-2010 we had the same problem, with the same chart. With very few exceptions, that turned not-so-well for the supposed-authors, many discrepancies in the past few years have been solved this way. This is a popular chart, for some reason.

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Customer Experience Articles

ClearAction

1 2009 Customer Experience Maturity Monitor, Peppers & Rogers Group. 2 2009 Customer Experience Management: Engaging Loyal Customers to Evangelize Your Brand, Aberdeen Group. 3 2009 Customer Experience Management Benchmark Study, Strativity Group. 4 2010 State of Customer Experience, Forrester Research.