ROI and the Secure Customer Index (SCI)
Horizon CX
MARCH 1, 2021
The company President, and those who did not have direct day-to-day customer engagement, and whose responsibility was to fulfill shareholder expectations, insisted that the top priority were the quarterly financials. In 2004, D. The Secure Customer Index (SCI) Model Provides Financial Linkage. Randall Brandt at Burke, Inc.
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