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ROI and the Secure Customer Index (SCI)

Horizon CX

The company President, and those who did not have direct day-to-day customer engagement, and whose responsibility was to fulfill shareholder expectations, insisted that the top priority were the quarterly financials. In 2004, D. The Secure Customer Index (SCI) Model Provides Financial Linkage. Randall Brandt at Burke, Inc.

ROI 130
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Conversations with Clients: Ding Yi, Ant Financial, Part I

COPC

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. We asked Allen about this, as well as Ant Financial’s foray into AI solutions for customer service contact centres. Q: How have Ant Financial and COPC Inc.

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part 2

COPC

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. Q: What has been the biggest challenge in the deployment of AI technology at Ant Financial, and how did you overcome it? million from over 300 million users.

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Conversations with Clients: Ding Yi (Allen), Ant Financial, Part I

COPC

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. We asked Allen about this, as well as Ant Financial’s foray into AI solutions for customer service contact centres. Q: How have Ant Financial and COPC Inc.

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Client Interview Series: Ding Yi at Ant Financial

COPC

recently sat down with Ding Yi (Allen), Director of Customer Service, who oversees the development of artificial intelligence (AI) in customer service at Ant Financial. We asked Allen about this, as well as Ant Financial’s foray into AI solutions for customer service contact centres. brought to Ant Financial?

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Celebrating Highly Cited Researchers: National Cheng Kung University, Taiwan

Clarivate

We ask how they encourage collaboration, facilitate career growth and accelerate highly innovative research. However, we hope that through our annual financial funding competition, our scholars can develop their long-term scientific research without any funding restrictions. We believe that innovation only happens when ideas combine.

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A Closer Look at MiFID II Recording Requirements

Avaya

The Markets in Financial Instruments Directive II (MiFID II)—arguably the greatest reform to hit Europe’s financial industry—is finally in effect as of January 3, 2018. Under the 2004 MiFID directive, there was no mandatory requirement to record communications involving client orders. Recording Regulations: Raising the Bar.