GlowTouch

OCTOBER 15, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

DECEMBER 4, 2020

Our dedicated team of outsourcing experts are here to provide quality attention and service to all our customers. Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

JULY 13, 2020

Educate Support Agents How to Resolve Issues with First Customer Contact. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch. Tonya Morgan.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

APRIL 24, 2020

Therefore, a world-class customer support vendor ensures that processes are in place to reduce average wait time (AWT), such as the presence of dedicated QA auditors that coach agents on how to minimize “dead time” between calls. How to Select the Right Customer Support Channels for Your Company. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

JULY 6, 2020

Contact us today for more information on how we can take your business to the next level. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch. Tonya Morgan.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 18, 2020

If you’d like to learn more about how we can help, reach out to us today. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch. Tonya Morgan.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JUNE 12, 2020

Knowing how to deliver support through chat or email differs from social media. It’s, therefore, crucial to ensure that every agent has access to the same knowledge and understands how to handle various problems, consistently. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

APRIL 28, 2020

We’d be happy to help you leverage key customer support trends to grow your business. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch. Tonya Morgan.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

JUNE 26, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

JULY 2, 2020

Agents should equip themselves with resources to know how to look up customer information, change account information, issue refunds, and otherwise handle customer problems as they occur. Supervisor authorizations may be necessary occasionally, but the more an agent is capable, the more satisfied the customer will be.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Three Ways to Turn Data Into Experiences – Story Miners & CX Workout.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Full transcript below: Hello everyone! It’s been about 16 years and all fun.

Data 40

Data Customer Journeys Consulting Course 40

Kustomer

JANUARY 14, 2021

Striving to completely understand the business, setting goals, and creating an action plan for how to accomplish those goals are the keys to creating CX success at a base level. You can also listen and subscribe to our podcast here: Full Episode Transcript: How to Better Understand Your Customer | Ed Porter. TRANSCRIPT.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

SEPTEMBER 22, 2020

And until and unless you figure out how to tap into the occupational DNA of both applicants and existing employees, the preceding questions will dog you. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. The DNA aspect will be addressed in a subsequent post.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

APRIL 27, 2021

If that doesn’t put the mint in your julep , the web is full of ideas for how to manage the time spent on hold, which should be a call to action for service-based entities everywhere. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

APRIL 2, 2021

Jochem believes that trend eating in will become a habit, so her goal is to help customers feel like master chefs in their own homes. She and her team provide unique recipes that are ideal for singles, couples, and families, along with advice on how to make cooking an event in which all can participate. About GlowTouch.

e-support 52

e-support Contact Center Return on Investment Trends 52

GlowTouch

SEPTEMBER 18, 2020

People know what to expect and how to plan for it; there is comfort in certainty, which can also apply to negative things, but those have a way of causing discomfort over time and lead to a degradation of work product and turnover. How to Select the Right Customer Support Channels for Your Company. About GlowTouch. Tonya Morgan.

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

Proactive communication with your team and customers is a must during a crisis. Team members will be looking for information, feedback, and guidance on how to proceed. We look forward to becoming your most trusted customer support resource! How to Select the Right Customer Support Channels for Your Company.

Management 52

Management Return on Investment Feedback Communication 52

SurveySparrow

DECEMBER 9, 2019

How did the fact that you were able to test out your theoretical knowledge first-hand help in coming up with your material and ideas for perfect customer service? I wasn’t just telling people how to do it. I was living it every day, dealing with 100+ employees, customers, trying to make a profit, putting out fires, etc.

Customer Service 90

Customer Service Training Study Measurement 90

GlowTouch

NOVEMBER 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

CX Workout - Ideas Blog

OCTOBER 3, 2018

My name is Alexander Doak and I’m the Director of Customer Success at CX Workout. CX Workout is a Boston based customer experience design firm and a subsidiary of the Service Profit Chain Institute. StoryMiners was founded in 2002. Full transcript below: Hello everyone! It’s been about 16 years and all fun.

Data 9

Data Customer Journeys Consulting Course 9

GlowTouch

SEPTEMBER 17, 2019

Check out our infographic: The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

Other Sources: freshdesk.com – Top 15 Tools to Overcome Productivity Killers for Your Customer Support Team. pandadoc.com – Best Productivity Tools for Customer Support Teams. teamsport.com – How to Maximize Efficiency with Customer Support Software. hubspot.com – Customer Self-Service.

Tools 52

Tools Self Service CRM Infographics 52