GlowTouch

DECEMBER 4, 2020

Founded in 2002, our 1,800 employees deliver operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients. Tonya Morgan.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

GlowTouch

AUGUST 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

JULY 13, 2020

Educate Support Agents How to Resolve Issues with First Customer Contact. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. How to Select the Right Customer Support Channels for Your Company. Tonya Morgan.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

AUGUST 26, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

APRIL 24, 2020

Therefore, a world-class customer support vendor ensures that processes are in place to reduce average wait time (AWT), such as the presence of dedicated QA auditors that coach agents on how to minimize “dead time” between calls. How to Select the Right Customer Support Channels for Your Company. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 6, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 18, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

APRIL 28, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

JUNE 12, 2020

Knowing how to deliver support through chat or email differs from social media. It’s, therefore, crucial to ensure that every agent has access to the same knowledge and understands how to handle various problems, consistently. How to Select the Right Customer Support Channels for Your Company. Tonya Morgan.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

JUNE 26, 2020

Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

JULY 2, 2020

Agents should equip themselves with resources to know how to look up customer information, change account information, issue refunds, and otherwise handle customer problems as they occur. Supervisor authorizations may be necessary occasionally, but the more an agent is capable, the more satisfied the customer will be.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52

GlowTouch

SEPTEMBER 22, 2020

And until and unless you figure out how to tap into the occupational DNA of both applicants and existing employees, the preceding questions will dog you. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. The DNA aspect will be addressed in a subsequent post.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

APRIL 27, 2021

If that doesn’t put the mint in your julep , the web is full of ideas for how to manage the time spent on hold, which should be a call to action for service-based entities everywhere. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

APRIL 2, 2021

Jochem believes that trend eating in will become a habit, so her goal is to help customers feel like master chefs in their own homes. She and her team provide unique recipes that are ideal for singles, couples, and families, along with advice on how to make cooking an event in which all can participate. About GlowTouch.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

SEPTEMBER 18, 2020

People know what to expect and how to plan for it; there is comfort in certainty, which can also apply to negative things, but those have a way of causing discomfort over time and lead to a degradation of work product and turnover. How to Select the Right Customer Support Channels for Your Company. Tonya Morgan.

Culture 52

Culture Company Government Leadership 52

GlowTouch

MAY 19, 2020

Proactive communication with your team and customers is a must during a crisis. Team members will be looking for information, feedback, and guidance on how to proceed. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Communicate regularly. Tonya Morgan.

Management 52

Management Return on Investment Feedback Social Media 52

GlowTouch

NOVEMBER 13, 2020

Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Specializing in omnichannel customer and technical support, we solve issues, satisfy customers, and sell additional services, therefore providing a superior return on investment for our clients.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

SEPTEMBER 17, 2019

Customers are saying they want live chat–if you give it to them, they will give you more of their business. It’s easy to see that live chat provides an outstanding return on investment (ROI) for companies. Customers say live chat is the easiest and fastest way to interact with a live person. Conclusion.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

JANUARY 15, 2021

Other Sources: freshdesk.com – Top 15 Tools to Overcome Productivity Killers for Your Customer Support Team. pandadoc.com – Best Productivity Tools for Customer Support Teams. teamsport.com – How to Maximize Efficiency with Customer Support Software. salesforce.com – What Is CRM?

Tools 52

Tools Self Service CRM Infographics 52