How to Measure Customer Satisfaction With CSAT

GetFeedback

Do you really know how your customers feel about your products and services? How about the quality of your customer service? The only way to really find out is to ask, which is why so many companies measure customer satisfaction regularly.

How to Build Your Customer Success Forecasting System with Eleanor O’Neil

Customer Bliss

“I was really looking to achieve an experience that was elegant. I’m a big believer in that,” said Eleanor O’Neil, regarding her decision to create a customer success forecasting system. Create a Customer-Focused Culture . Click to expand.

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The Top 3 Customer Success Challenges and How to Beat Them

Totango

If you want your business to succeed, make sure your customers succeed. As the economy becomes more customer-centered, the need to foster customer success is more important than ever before. Customer Success Challenges and How to Face Them.

How to start a customer success practice?

CustomerSuccessBox

Customer Success, at its core, helps customers achieve their goals by maximising the value from a product. It doesn’t matter how many customers you are signing up every month! What matters is that of the customers who had signed up, how many renewed their contracts.

How to Improve Customer Experience in an Era of Choice

HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 1 HOW TO IMPROVE. CUSTOMER. ERA OF CHOICE HOW TO CAPTURE THE VOICE OF THE CUSTOMER IN AN ERA OF CHOICE - SPIGIT 2 It doesn’t matter if you’re a large enterprise, small business, or solo.

How to scale your Customer Success Team

CSM Practice

Our approach to scaling a customer success team might be vastly different for strategic accounts vs. your small and mid-size business (SMB) segment. Customer Segmentation. Most companies would take a basic approach to segmentation. Customer Campaigns.

How to Drive Growth with Customer Success Metrics

Strikedeck

Shreesha shares the difference between KPIs and metrics and how to handle both so your team wins! Customer Success Customers Onboarding saas value realization

10 Ways to Improve your Customer Success Strategy

Kayako

There is no shortage of opinion in the market place about Customer Success; what it is, how to execute and whether growth should be a success metric are all hot topics. Do your processes work for 40 customers? How about 400? Involve Customer Marketing.

Advocacy: Definition for Customer Success

CSM Practice

nt to b? ?n t not only make it, but does it in a way that makes their customers super successful in the process. ng new customers thr?ugh In the customer success word we use the term “advocate” to define a customer who t?lk? to do that ??

How to Optimize Your Main Company Website for Customer Success

B2B Customer Service Blog - TeamSupport

A company website is important to any business. It’s your face and first impression to all different types of people – prospects, investors, researchers, and more – and putting the right content in front of the right role makes a difference. Customer Success

Data-Driven Approach to Proving Customer Success

Speaker: Irit Eizips, CEO, CSM Practice

With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance.

How to Land Your Dream Job in Customer Success

ClientSuccess

Do a quick job search on LinkedIn for “Customer Success” and you’ll find over 186,000 job opportunities across the globe. Customer success roles are popping up all over the place, and not just in the usual tech hubs such as Silicon Valley, London, New York, Dublin and Berlin.

How To Use Automation For Customer Success

Amity

Customer Success Managers have so much to offer, and there’s no limit to what they can do. The more domain expertise they gain, the more they create and deliver value to their customers and become long-term strategic partners.

Improving Customer Service: How to Handle Upset Customers Successfully

Kristina Evey

Improving customer service requires the fine art of working with frustrated and upset customers. We all know the principle that if you can successfully turn around an upset customer, they’ll be more loyal to your company than if they never had an issue at all. . .

How to Demonstrate Impact in Customer Success

Strikedeck

Kristen illustrates how expansion is the key to demonstrating a CS team's impact. Customer Success Customers Onboarding saas value realization

The Most Important Customer Success Metrics to Track and How to Improve Them

Totango

Customer success metrics are used to discover what kind of customer experience you are really delivering. You can position yourself as a customer-centered business and embrace a company-wide ethos of nurturing customer growth, but you still need to know if the product is having a practical, positive impact on a customer’s daily workflow. The goal of customer success is to generate recurring revenue by creating customer lifetime value.

How to Write Self-Service Support Material

GetFeedback

When done right, self-service support material help your customers complete tasks on their own. But for self-service support resource to work, they need to be easy to read and understand. In other words, customer support teams need to be savvy about copywriting.

How To 287

ChurnZero Customer Success Professional Spotlight

ChurnZero

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Today, we are going to be showcasing – Jason Conrad.

Launching Customer Success in Early-stage Startups – Should Founders Bother?!

CSM Practice

There are many stages in the life of a business: An early startup stage with a handful of customers, or a much mature stage with a larger customer base. Somewhere in between, it becomes crucial to monitor and ensure customer success in relation to your business.

Customer success managers: How to measure and manage your CSMs

MyCustomer

How to measure & manage customer success managers Loyalty.

How to Focus Customer Success on Advocacy

CSM Practice

Customer advocacy has been a hot topic for customer success teams, so this week I sat down with Jesse Goldman , VP of Customer Success at Influitive to learn how he promotes customer success at Influitive through their best-of-breed advocacy program.

Customer Success Personas and How to Leverage Them

Amity

At Amity, we define persona as a description of a type of customer, including associated job titles, work responsibilities, current goals, pain points, etc., based on research of existing customers. However, personas don’t need to be exclusive to those teams.

How to scale your customer success teams

CSM Practice

When we approach addressing this question, we should ask ourselves is the CSM team mainly focused on high-touch or are you looking to also scale the efforts that are already working efficiently for our high-touch engagement model and proliferate that to the SMB client segment.

How to Turn NPS Detractors Into Promoters

GetFeedback

It’s never fun to encounter Detractors, but the good news is that, with a little TLC, they can be turned into Promoters. This post will cover the top ways you can turn NPS Detractors into Promoters and improve your company’s overall customer experience. It’s time to get real.

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Customer Success and Upsells: How to Make the Most of Opportunities

Totango

When your goal is to grow your customer’s business, upselling becomes a means, not an end. That’s the advantage of working within a customer-centric environment. Your success depends on your customer’s success, so expansion becomes a necessity for both parties.

How To Leverage Automation For Customer Success

Amity

Customer Success Managers are people and because of that, they are very good at doing people things. For instance, Customer Success Managers have the opportunity to bring value to their customers thanks to their domain expertise.

Customer Success Webinar: Product-Led Customer Success: What, How, & Why

ClientSuccess

ClientSuccess will host David Jackson , Founder and CEO of TheCustomer.Co , for this month’s customer success webinar series: Product-Led Customer Success: What, How, and Why. Webinar: Product-Led Customer Success: What, How, and Why.

Moving from Reactive to Proactive Customer Success

Strikedeck

Clayton shares how to move from reactive to proactive Customer Success, and the necessary strategies to advance! Customer Success Customers Onboarding saas value realization

How to Choose the Best Live Chat Software

Kayako

In the customer service and support world, it’s no secret that live chat is changing the game. From driving sales to boosting customer experience and growing retention, live chat has arrived as a fundamentally new way to interact with and support customers.

How to Get Hired as a Customer Success Director

Gainsight

In January, as a result of a merger, I started to search for a customer success leadership position. Over the course of a few months, I met with many CS leaders and got to hear about their challenges and also learned many lessons about the search process.

5 Tips For Hiring A Customer Success Leader

Strikedeck

Joseph shared how to hire a good CS leader, and what to look for during the process. Customer Success Customers Onboarding saas value realization

How to Compensate Your Customer Success Managers

Gainsight

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. How do I compensate my CSMs? While the two former questions might forever be shrouded in mystery, we are able to provide some clarity on the latter.

What is the difference between Customer Support and Customer Success?

CustomerSuccessBox

Customer Success is a new phenomenon and so, several companies club it with customer support. They feel that customer success is an extension to customer support. Both functions are essential these days if you want to grow your company.

How to Write a Compelling Customer Success Job Posting

Amity

In the growing field of customer success, it can be difficult to find the right people for the job, especially because some of them don’t even know that the job exists yet. What kind of goals (short- and long-term) do you want the candidate to achieve in this position?

What is the role of a Customer Success Manager ?

CustomerSuccessBox

The searches for the keyword ‘ Role of a Customer Success Manager ’ have been increasing since the last few years. Since customer success is an emerging field, many aspiring CSMs may think that a Customer Success Manager’s job would be simple.

How to Get Your Customer Success Budget Increased

CSM Practice

To scale, one needs a bigger budget. You might need additional funds to purchase a Customer Success Operations system to automate playbooks and avoid unnecessary manual work. You might need additional funds approved to hire additional Customer Success managers.

3 Interview Tips for Hiring Customer Success Managers

CSM Practice

There has been a considerable rise in the volume of Customer Success Manager jobs in the marketplace, CSM’s are becoming an integral part of extraordinary client experience. CSM main goal is to improve client retention and upsell of services. How to Learn from Churn: [link].