Kustomer

JANUARY 14, 2021

Listen Now: Listen to “Ed Porter | Using Technology to Better Your Results” on Spreaker. Yeah, so I grew up in the outsource contact center space. So, that’s where I really got my start in sales working for a startup that was a call recording software for enterprise contact centers.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

GlowTouch

MARCH 2, 2022

Bronze in the category of Contact Center/Customer Service Outsourcing Provider of the Year. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. Learn more about the Stevie Awards at [link]. About GlowTouch.

Contact Center 52

Contact Center Omni-Channel Conference Sales 52

GlowTouch

MARCH 2, 2022

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. Learn more about the Stevie Awards at [link].

Contact Center 52

Contact Center Omni-Channel Conference Sales 52

GlowTouch

FEBRUARY 2, 2022

From its inception, GlowTouch has grown into a global enterprise with seven contact center locations and thousands of agents who support clients in varying industries worldwide while cultivating its brand as The Uncommon BPO TM. “It GlowTouch was launched as a software development company, and that continues today.

Contact Center 52

Contact Center Hospitality Customer Retention Omni-Channel 52

GlowTouch

OCTOBER 27, 2021

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Contact Center 52

Contact Center Omni-Channel Connections Groups 52

GlowTouch

FEBRUARY 18, 2022

The one constant remains our people and their ability to keep the voice of the customer front and center despite changes in consumer expectations, market dynamics, and technology itself. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world.

Contact Center 52

Contact Center Effort Score Social Media Knowledge Base 52

GlowTouch

AUGUST 27, 2021

About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world. Prev Previous GlowTouch Opens New Contact Center in Mysore, India.

Hospitality 52

Hospitality Contact Center Omni-Channel Government 52

GlowTouch

OCTOBER 4, 2021

GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. We provide personalized, omnichannel contact center, business processing, and technology outsourcing solutions to clients around the world. ” About GlowTouch. Learn more about the Stevie Awards at [link].

Contact Center 52

Contact Center Hospitality Omni-Channel Conference 52

GlowTouch

MARCH 28, 2019

March 28, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing, and technology outsourcing solutions, announces a grant of $10,000 to state and international charities. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Contact Center 40

Contact Center Return on Investment Omni-Channel Government 40

GlowTouch

AUGUST 19, 2019

August 19, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing (BPO), and technology outsourcing solutions, has officially become certified by The Women’s Business Enterprise National Council (WBENC), a national advocacy organization for women entrepreneurs. About GlowTouch.

Return on Investment 40

Return on Investment Contact Center Omni-Channel Industry 40

GlowTouch

AUGUST 6, 2019

The temple is sponsored and supported by the Ravichandran family, who are successful entrepreneurs with more than 30 years of experience in the technology industry. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Contact Center 40

Contact Center Return on Investment Omni-Channel Financial 40

GlowTouch

DECEMBER 10, 2020

This is also a good channel for getting ahead of issues or explaining the nuances of new products and it an evolution of: Omnichannel support: chat, phone, email, messaging apps, and other avenues are all available. The brick and mortar contact center will not go away; organizations insist on personnel being in a central location.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

SEPTEMBER 6, 2019

GlowTouch executives will participate in face-to-face matchmaking and networking sessions with WBENC’s West Regional corporate members to learn about their business needs and opportunities for contact center outsourcing. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

GlowTouch

JUNE 11, 2019

GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas. CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

SEPTEMBER 22, 2020

Finding good people is a major task for BPOs, particularly in manning contact centers, and a focused effort requires more than reviewing resumes and conducting interviews. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. The search is. About GlowTouch.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

APRIL 2, 2021

There are few things today that are not impacted by computer technology in some way. There is an element of truth in that, but it barely scratches the surface of all that happens within a contact center. When contact begins with a customer who is angry and ends with a customer who is thrilled with the brand, that is a success.

e-support 52

e-support Contact Center Return on Investment Consumers 52

GlowTouch

JANUARY 15, 2021

Let the technology do the busy work and streamline the process to help your team maximize efficiency. niceincontact.com – What Is Contact Center ACD Automatic Call Distributor. getvoip.com – Call Center Automation. Work with GlowTouch. Need More Help? jitbit.com – What Is a Ticket Management System.

Tools 52

Tools Self Service CRM Infographics 52

GlowTouch

NOVEMBER 13, 2020

Finally, don’t buy into stereotypes about technology. In contact centers, general rules of thumb include clean desk policies and a prohibition on personal mobile devices used at work. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

GlowTouch

OCTOBER 15, 2020

If you are especially interested in impact sourcing for contact center and technology outsourcing projects, contact GlowTouch today. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

NOVEMBER 6, 2020

As a contact center outsourcing provider, our mindset is one of ensuring outcomes. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. About GlowTouch.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

OCTOBER 16, 2020

You can count on GlowTouch for quality contact center solutions that make customer service a feature of your brand. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Invest in support team training to keep up with the trends. About GlowTouch.

Training 52

Training How To Contact Center Return on Investment 52

GlowTouch

SEPTEMBER 22, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

SEPTEMBER 22, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. If it were, the question in the title would be one nobody asked. About GlowTouch.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Sales 52

GlowTouch

AUGUST 26, 2020

Could you streamline and optimize your fulfillment process, perhaps by developing an omnichannel strategy? GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. These initiatives feed into customer satisfaction — and all of them require funding. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

MAY 24, 2021

For example, a call center outsourced company will work hard to ensure the provision of perfect customer care satisfaction, the latest technology, and even 24-hour support for all your customers. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

APRIL 27, 2021

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Customer Service 52

Customer Service Sports Hotels Return on Investment 52

GlowTouch

FEBRUARY 16, 2021

Avoiding the cost of expensive support technologies. ? Channeling your resources (space, hiring procedures, and training sessions) directly into the work itself. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Trends 52

Trends Return on Investment Groups Consumers 52

GlowTouch

JULY 6, 2020

With the use of digital technology and online shopping, competition has reached a global scale. Technologies such as solar panels reduce your company’s carbon footprint while simultaneously lowering energy bills. Contact us today for more information on how we can take your business to the next level. About GlowTouch.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

JUNE 12, 2020

The right technologies or systems for omnichannel support and concurrent chats may reduce agents from burnout. Continued improvement in skillsets that are not equally matched with the latest technology is frustrating—for both agent and customer. Robust training across multiple support platforms will improve agents’ skillset.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52

GlowTouch

SEPTEMBER 17, 2019

Check out our infographic: The Value of Chat: The Preferred Channel by Customers, Exceptional ROI for Companies. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

ROI 73

ROI Company Multi-Channel Return on Investment 73

GlowTouch

MARCH 1, 2021

As the technology evolves, it raises questions about what makes them so popular, what’s possible, what impact they’ll have, and what precautions are necessary. There are also some foundational breakthroughs with the versatility to evolve into and inspire our most important technological developments for decades to come.

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

OCTOBER 16, 2020

To learn more about GlowTouch and the unique customer service solutions we provide, contact us today! GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

APRIL 16, 2021

Every day, technology is used to create or modify business processes, work cultures, and customer experiences. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. The digital transformation is touching virtually every business in every industry. About GlowTouch.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

APRIL 24, 2020

Access to Best-in-Class Technology and Processes. For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

AUGUST 13, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Start a conversation with us today. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JULY 10, 2020

GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 28, 2020

The fact is, more and more consumers are becoming familiar with video conferencing technology — and sooner or later they’ll expect companies to offer face-to-face chat as a support option. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Trends 52

Trends Self Service Social Media Call Center 52